Cxotalk: Leadership, Innovation, Disruption

In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers.The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets.Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-powered coaching bots to assist agents in real-time. By embedding AI into existing workflows, companies can augment their workforce seamlessly, leading to more effective operations and better customer experiences.Key Takeaways:Enhance Customer Experience and Efficiency with AI: Implement AI solutions to automate routine tasks, allowing agents to focus on delivering personalized service.Seamless Integration of AI Tools: Embed AI into current processes to assist agents without disrupting their workflow.Augment, Don't Repla

Ready to explore the mind-bending world of Agentic AI and its impact on the future of work?In CXOTalk episode 854, Michael Krigsman talks with Babak Hodjat, Cognizant's CTO of AI, to unravel the mysteries of AI agents, evolutionary algorithms, and the potential for robot armies to reshape our world.Discover:What are AI agents, and why are they like mini robot armies? Learn how multi-agent systems are revolutionizing AI and offering advantages over traditional approaches.Can robots learn to walk in a world where trees float? Explore the fascinating world of evolutionary AI and its applications in website optimization, robot locomotion, and more.How do we prevent AI bias and ensure responsible development? Hodjat tackles the crucial ethical considerations of AI and the need for human-centric design.What does the future hold for businesses in the age of agentic AI? Get a glimpse into a future where interconnected AI agents collaborate to achieve complex business goals.Babak Hodjat, a pioneer in AI and one of the

Want to understand the power of agentic AI and how it can transform your business? In episode 854 of CXOTalk, Michael Krigsman sits down with Praveen Akkiraju, Managing Director at Insight Partners, to explore the exciting world of AI agents.This episode simplifies complex concepts, helping you understand AI agents' potential for automating tasks, boosting efficiency, and unlocking innovation. We explore real-world applications, the crucial role of data infrastructure, and the importance of trust and transparency in agentic AI systems.Plus, we address those burning questions about the impact of AI on the future of work.Listen to this episode to learn:-- What agentic AI is and how it differs from traditional AI-- Practical applications of AI agents in various industries-- Key considerations for evaluating and implementing agentic AI solutions-- How to build trust and transparency into your AI systems-- The potential impact of agentic AI on jobs and the workforceDon't miss out on this essential discussion about

In Episode 852 of CXOTalk, host Michael Krigsman explores enterprise AI strategy with guests Anindya Ghose, Professor at NYU Stern School of Business, and Ravi Bapna, Chair Professor at the University of Minnesota's Carlson School of Management.What You'll Learn:The "House of AI" Framework: Understand the foundational pillars—data engineering, descriptive analytics, predictive analytics, causal analytics, and prescriptive analytics—that form the basis of successful AI strategies.Building a Strong AI Foundation: Learn why allocating 70% of resources to data cleaning and preparation is crucial for AI success.Overcoming Barriers to AI Adoption: Discover how to address the "three I's"—inertia, ignorance, and lack of imagination—that hinder AI implementation in organizations.Leveraging AI for Competitive Advantage: Explore techniques like transfer learning and fine-tuning to maximize AI benefits, even with smaller datasets.Addressing AI Ethics and Bias: Gain insights into proactive measures for de-biasing AI model

In episode 851 of CXOTalk, Kurt Strovink, a senior partner at McKinsey & Company, explores the pivotal role of leadership in enterprise AI.Learn how to balance innovation with risk, bridge the gap between business and technology, and tackle the ethical challenges AI poses.  Discover why CEOs should act as 'chief calibration officers,' ensuring rapid innovation while managing risks effectively. Strovink emphasizes the importance of a strategic approach beyond individual use cases to focus on high-value domains. This episode also highlights the necessity of developing comprehensive frameworks to address potential biases, privacy concerns, and workforce impacts. Understand the critical role of senior executives in making judgment calls on gray area trade-offs and maintaining optionality with partners in a rapidly changing environment.Don't miss this opportunity to gain valuable insights on delivering real business value through technology in a risk-adjusted way.Stay Connected:

Join CXOTalk episode 850 for a discussion with Jeff Schilling, Chief Information Security Officer at Teleperformance, as he explores the intricacies of managing cybersecurity globally. Discover how Teleperformance, the world's largest business process outsourcing company, leverages Island's enterprise browser to enhance security across diverse IT environments while maintaining ease of use for its 500,000 employees.Learn about the challenges of operating in over 100 countries and how a collaborative approach with clients helps mitigate security risks. Gain valuable insights into protecting corporate reputation and ensuring business continuity in today's evolving threat landscape.

In CXOTalk episode 849, Michael Krigsman hosts Peter Altabef, Chair and CEO of Unisys, to explore the transformative role of AI in enterprise technology and the pivotal role of CIOs in this evolution. Altabef provides insights into how Unisys integrates AI to improve client solutions and internal operations while emphasizing strategic investment and leadership.Episode Highlights:AI as a Catalyst for Innovation: Learn how AI, especially generative AI, reshapes business strategies, fosters innovation, and redefines customer engagement.CIO Leadership in AI Transformation: Discover how CIOs are crucial in driving AI initiatives, managing risks, and fostering cross-departmental collaboration to achieve success in a rapidly changing landscape.Disciplined AI Investment: Understand Unisys's strategic approach to AI investment, focusing on projects that align with business objectives and deliver measurable ROI.Cultural and Leadership Transformation: Explore the importance of cultivating a culture of continuous learnin

Ed Sim, founder of boldstart ventures, discusses investing in enterprise AI startups on CXOTalk episode 847. Learn how AI reshapes the tech landscape and what investors seek in AI-driven companies. Gain insights on integrating AI, balancing development speed with scalability, and building key relationships.

Discover the power of storytelling in business with Carissa Carter, Academic Director of Stanford's d.school. In this CXOTalk episode, Carter shares expert strategies for crafting compelling narratives, presenting data responsibly, and using prototypes to gather focused feedback. Learn how to communicate complex ideas effectively, align your stories with organizational values, and navigate the challenges of storytelling in the age of AI. Essential viewing for business leaders, marketers, and innovators looking to enhance their communication skills and drive engagement.

Anand Oswal, Senior Vice President and General Manager of Network Security at Palo Alto Networks, discusses the rapid adoption of AI in business and the critical importance of securing AI applications.As organizations increasingly use AI to enhance productivity and transform customer experiences, they face new challenges in mitigating risks associated with data exposure, supply chain vulnerabilities, and runtime threats. Anand emphasizes the need for a comprehensive approach to securing AI-powered applications, from ensuring visibility and control over employee usage to protecting against configuration risks and runtime attacks.*Key Takeaways:*• Secure AI applications by design• Manage Shadow AI risks• Protect AI-powered applications from threats• Balance security and productivity• Adopt a platform-centric security approach*Watch this episode to learn:*• How to secure AI applications and mitigate risks• Strategies for managing Shadow AI and protecting sensitive data• Best practices for protecting AI-powered a

Join CxOTalk episode 845 to explore the transformative power of generative AI with Don Vu, Chief Data and Analytics Officer at New York Life. Discover how this 179-year-old company leverages generative AI to enhance client and agent experiences, tackle technical debt, and drive innovation. Don shares unique insights on the link between AI and business strategy, the importance of senior leadership support, and the challenges of operationalizing AI solutions.In this episode, Don Vu discusses:- Integrating of AI and data strategy at New York Life- How a 179-year-old company embraces its history while innovating- Managing technical debt and fostering collaboration between business and technology- The role of senior leadership in driving AI initiatives- Real-world AI deployments and their impact on business processes- The future of AI in evaluating life insurance risk and enhancing customer experience#AI #businesstransformation #genai #GenerativeAI #DataAnalytics #cxotalk 

Explore the alarming world of AI-driven disinformation and its impact on businesses in CXOTalk Episode 844. Clemson University professors Patrick Warren and Darren Linvill, co-directors of the Media Forensics Hub, join host Michael Krigsman to expose the latest tactics used to spread disinformation.Learn how bad actors, from state-sponsored campaigns to individual influencers, leverage AI to create and spread disinformation at an alarming scale. Warren and Linvill provide expert insights into:-- The structure of disinformation campaigns-- The growing threat to businesses, who can be targets or suffer collateral damage-- Potential technological solutions, including AI-powered detection and mitigation toolsLearn how to protect your organization from AI-driven disinformation and leverage AI for good. This episode is a must-watch for business leaders who want to understand and mitigate the risks of disinformation in today's digital landscape.#disinformation #AI #artificialintelligence #socialmedia #mediaforensics

Join CXOTalk episode 843 to explore how AI is transforming leadership. Anthony Scriffignano (former Chief Data Scientist of Dun and Bradstreet) and Inderpal Bhandari (former Global Chief Data Officer of IBM), share their expertise on the evolving role of AI in business, the challenges of integrating new technologies, and the importance of cultural shifts within organizations. Don't miss this engaging discussion on the future of work and leadership.AI #Leadership #DigitalEconomy #CxOTalk #Technology #Innovation #BusinessTransformation #FutureOfWork #DataScience #aileadership 

In CXOTalk episode 841, host Michael Krigsman sits down with Yousuf Khan, Partner at Ridge Ventures and former multi-time CIO, to explore the transformative impact of AI on venture capital, startups, and enterprise AI.Key topics include:• Separating AI hype from reality in VC investing• Evaluating AI startups and their long-term potential• The challenges and opportunities AI presents for enterprises• Balancing innovation with risk management in AI deployment• Strategies for CIOs and boards navigating the AI landscapeKhan shares insights from his unique perspective as both a seasoned CIO and current VC investor. Learn how to identify promising AI ventures, understand the "blast radius" of AI implementations, and develop the critical skills needed to lead successful AI initiatives in your organization.

Artificial intelligence holds immense promise, but why do so many AI projects fail? In Episode 840 of CXOTalk, we uncover the common pitfalls that plague AI implementations and explore practical strategies for achieving real-world success.Our guest, Sol Rashidi, author of "Your AI Survival Guide" and seasoned technology executive (Sony Music, Estée Lauder), shares invaluable insights from her extensive experience leading data and analytics initiatives.This episode is a must-watch for business and technology leaders seeking to navigate the complexities of AI.We discuss critical factors that determine AI success, including:-- Establishing a Clear AI Strategy: Defining your organization's AI ambition (AI-centric or embedded workflows) to guide resource allocation and overall direction.-- Considering Projects’ Criticality and Complexity: Prioritizing projects based on strategic importance and feasibility, rather than just potential business value, to avoid "pilot purgatory."-- Engaging Leadership and Managing Cha

Explore the world of digital healthcare security and the Island enterprise browser with Bill Dougherty, CISO of Omada Health, on episode 839 of CXOTalk. Learn how Omada leverages technology to manage sensitive health data securely and efficiently, all through a virtual-first approach. Bill shares insights on the unique challenges of securing digital health information and the innovative solutions that help protect patient data. Don't miss this in-depth discussion on the intersection of healthcare, security, and technology!#DigitalHealthcare #Cybersecurity #CISO #HealthTech #VirtualHealth #cxotalkRead the transcript with episode highlights and key takeaways:https://www.cxotalk.com/episode/ciso-insights-why-use-an-enterprise-browserSubscribe: newsletter.cxotalk.com

Join this discussion with Simon Allen, CEO of McGraw Hill, as he dives deep into the transformative impact of AI and technology on education. With over 130 years of experience, McGraw Hill offers a unique perspective on navigating the digital shift while preserving the essential teacher-student connection.#AI #Education #EdTech #McGrawHill #cxotalk Read the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/ai-in-education-a-conversation-with-mcgraw-hill-ceoSubscribe: newsletter.cxotalk.com

On episode 837 of CXOTalk, we explore AI and workforce transformation with Kian Katanforoosh, co-creator of Stanford's Deep Learning course and CEO of Workera. Join us for a discussion on the practical implications of generative AI for businesses and strategies for transforming a future-ready workforce.#futureofwork #workforcetransformation #cxotalk #enterpriseaiRead the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/demystifying-ai-from-deep-learning-to-workforce-transformationSubscribe: newsletter.cxotalk.com

Join this discussion with Parag Parekh, Chief Digital Officer of IKEA Retail, as he shares the fascinating story of IKEA's digital transformation on CXOTalk episode 835. Learn how this iconic furniture retailer embraced an omnichannel approach, balancing digital innovation with core brand values. Discover how IKEA navigated complex challenges in supply chain, product design, and company culture to meet the evolving needs of its customers. #DigitalTransformation #RetailInnovation #CXOtalk #FutureOfRetail Read the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/designing-the-future-ikeas-digital-transformation-journey Subscribe: newsletter.cxotalk.com