Cxotalk: Leadership, Innovation, Disruption

Since 1948, the World Health Organization has been at the forefront fight disease around the world. In this episode, we explore the technology and infrastructure that WHO uses to conduct its mission. Our guest is Marc Touitou, CIO of the World Health Organization (WHO) based in Geneva.Marc is a dual citizen French-American and has over 30 years of extensive international experience in all aspects of I.T. His track record includes Strategy Definition, Business Process Management, Digital Transformation, BI, Cloud Computing & ERPs, Innovation, Sustainability, Project Management Office (PMO), Governance, Infrastructure, Technology Planning, as well as Auditing. He is fluent at board and supervisory board level and served a variety of businesses and industries in Europe and the USA.

Banking has changed dramatically in response to the evolving expectations of consumer and business customers. From mobile to social media, banks have had to respond with easy-to-use technology solutions that work the way consumers want. In this episode, we talk with Rüdiger Schmidt, CIO at Banco Sabadell, one the largest banks in Spain, to learn about the impact of digital transformation on banking.Rüdiger Schmidt has more than 25 years experience in managing IT for the Financial Services Industry. Since July 2015 Rüdiger Schmidt is CIO at Banco Sabadell.

Retail is among the most visible industries undergoing change as a result of digital transformation. The most sophisticated retailers use technology to create closer relationships with customers, drive new sources of revenue, and innovate all aspects of their business.In this episode, we explore the business goals and enabling technology that Dylan's Candy Bar uses to create an omni-channel retail experience. Our guest, Erica Stevens, is Vice President of Supply Chain and Information Technology at Dylan's Candy Bar.

During the recent OpenWorld 2016, Oracle announced a variety of products and initiatives designed to deepen its commitment to the cloud. Given Oracle's size and scope, examining the company's market position and products demands nuance and analysis.For this episode, we bring together three top industry analysts to examine Oracle and its market position. All three of today's participants, including host Michael Krigsman, are members of the prestigious Enterprise Irregulars group.

It is time for every organization to take active steps and promote greater diversity among women. On this episode, we talk with two accomplished female executives who present the latest research on this important topic. Learn more at whenwomenthrive.net.Pat Milligan is a Senior Partner and Global Leader, Multinational Client Group. Previously, she served as President of Mercer's North America region from 2012 until 2015.

The events of 9/11 changed how we think about leadership, disruption, and the ability of organizations to survive and be resilient in the face of change and even disaster. On the episode, three seasoned leaders from the federal government share their experiences and lessons learned.Dr. David A. Bray currently serves as the Chief Information Officer (CIO) for the Federal Communications Commission (FCC), an independent agency of the United States (U.S.) government. Karen S. Evans is serving as the National Director for the US Cyber Challenge (USCC). Tony Summerlin is the Senior Strategic Advisor at Federal Communications Commission (FCC).

It seems every venture-funded startup wants to be an enterprise software company. Yet, selling to the enterprise is challenging and requires special skills and experience. This episode explores the challenges and solutions with someone who has successfully built a software startup with large enterprise customers.Abinash Tripathy is co-founder and CEO of Helpshift, the world’s leading customer support platform for mobile. Abinash brings more than 17 years of experience within technology, Internet and mobile, having created and run a number of early and growth stage companies.

Digital transformation has come to food retailing and supermarkets. We talk with Gabriele Tubertini, CIO at Coop Italia, the largest grocery retailer in Italy. Gabriele spearheaded the EXPO project, building the supermarket of the future. Prior to joining Coop Italia in September 2011, he served as Operations, Technology & Claims Director at RSA Group, and earlier as CIO at Granarolo (Dairy Products), and as General Manager of Mercato Impresa S.p.A (Milan, Italy).

Building a brand requires special expertise and a deep understanding of the audience. On this episode, we talk with Sharon Feder, Chief Digital Officer for Watch Entertainment, the parent company for the businesses of television personality Rachael Ray.In her role as CDO, Sharon works across the company's core media, consumer product and philanthropic initiatives to build new digital opportunities and experiences for the brand and its very loyal fan base.

The legal industry has been slow to adopt new technologies and innovate new business models. On this episode, Michael Shea, CIO of one of the largest law firms in the world, Morgan Lewis, talks about innovation and disruption at law firms.Michael Shea leads a dynamic team that provides technology services to Morgan Lewis staff and clients around the world. Michael joined Morgan Lewis in 2014 and brings with him experience as a CIO who manages large, global teams; leads entrepreneurial ventures; and has professional service experience working with Fortune 1000 management teams on innovation programs.

Healthcare is undergoing major disruption as new sources of competition combine with changing consumer expectations. We explore these issues with Mayur Gupta, Chief Digital Officer at Healthgrades.Mayur Gupta is the Senior Vice President, responsible for the OmniChannel Solutions business and Digital Capabilities across the organization. He heads up the vision, strategy and activation of one of the largest digital marketplace platforms in healthcare; delivering seamless OmniChannel Experiences and always-on patient engagement that drive better health outcomes and maximizes lifetime value for hospitals.

Digital transformation is a challenge of leadership and communication. Even when technology is involved, the real work requires understanding culture and motivating stakeholders. In this episode, we speak with Joe Hart, from Dale Carnegie, to learn the lessons of leadership.Joe Hart is the President and CEO at Dale Carnegie Training. In addition to being a Dale Carnegie graduate, Hart worked closely with the company as a strategic partner for nearly 10 years. He attributes much of his success in business to the Dale Carnegie training he had early in his career.

Chief Information Officers are on the front lines of digital transformation. Not only are CIOs responsible for managing change, but the role can affect both the internal organization and customers. On this episode, we explore these issues with Bask Iyer, the CIO of VMware.Bask Iyer joined VMware in March 2015 and serves as the company’s Senior Vice President and Chief Information Officer. Iyer leads VMware’s global information and technology organization, a group that manages critical technology systems supporting the company’s worldwide business operations.

Human capital management is at the forefront of digital change and transformation. For this episode, a senior leader from one of the largest HCM product organizations in the world shares his view of this evolving landscape.Stuart Sackman leads ADP’s Global Product and Technology (GPT) organization, overseeing both client-facing product development and internal technology (CIO/CTO) operations. Stuart ensures that the GPT team’s work aligns with ADP’s overall technology efforts and our strategic goal of becoming the world’s leading provider of Human Capital Management solutions.

User experience is one of the most important and least understood aspects of digital transformation. For this episode, we talk with a leading world expert about user experience and how to engage consumers in the best way possible.Brian Solis is a principal analyst at Altimeter Group, a Prophet company. He is also an award-winning author, prominent blogger/writer, and keynote speaker. A digital analyst, anthropologist, and futurist, Solis has studied and influenced the effects of emerging technology on business, marketing, and culture.

Oracle is one of the largest technology companies in the world. On this episode, we speak with a senior executive to learn about the future of enterprise software.Steve Miranda is Executive Vice President of Oracle Applications Product Development. He is responsible for leading all aspects of product strategy, product development, and product delivery for Oracle's applications and related cloud services. This includes Oracle Fusion Applications and Oracle's newest products for customer service and support, commerce, and talent management.

Marketing and sales are essential parts of digital transformation, however, the transition to digital marketing can be fraught with challenge. In this episode, McKinsey partner, David Edelman, offers advice for successfully making the shift to digital marketing at a sophisticated level. David Edelman is a global co-leader of our Digital and Marketing & Sales Practices, based in Boston. For more than 20 years, David has specialized in helping marketing executives manage the strategy, organization, and infrastructure transformations required to become “digitally adroit” leaders. From creating digital centers of excellence, to developing marketing technology architecture plans, to redesigning entire go-to-market approaches, David has led work that is both strategic and highly tactical.

General Electric is 135 years old employs 330,000 employees in 175 countries. GE is undertaking a massive transformation to be a digital industrial company, focusing on the "internet of really big things." In this episode, CMO Linda Boff shares GE's story and explains digital transformation at this American corporate icon.Linda Boff is Chief Marketing Officer of General Electric. Boff was formerly GE's executive director of global brand marketing. Linda is one of the most innovative and forward-thinking marketers in the business. Her extensive background in integrated marketing, digital media, and brand, as well as her reputation for innovation help evolve GE's marketing organization, build their iconic brand and advance GE’s digital and industrial strength.

Privacy is one of the most important, yet complicated, topics in our digital lives. On this episode, we learn about privacy engineering one of the top experts in the world.Michelle Finneran Dennedy currently serves as VP and Chief Privacy Officer at Cisco She is responsible for the development and implementation of the organization's data privacy policies and practices, working across business groups to drive data privacy excellence across the security continuum. She is co-author of The Privacy Engineer's Manifesto.Before joining the CIsco, Michelle founded The iDennedy Project, a public service organization to address privacy needs in sensitive populations, such as children and the elderly, and emerging technology paradigms. Michelle is also a founder and editor in chief of a new media site—TheIdentityProject.com—that was started as an advocacy and education site, currently focused on the growing crime of Child ID theft.

Virtually all industries are being transformed by digital technology and changing consumer expectations. On this show, we learn about changes in the flooring industry with Roddy McKaig, CIO of Shaw Industries, a $4.5 billion flooring manufacturer owned by Berkshire-Hathaway.Roddy McKaig has over 30 years of experience in Information Technology leadership. In 2008 he was appointed Vice President and Chief Information Officer at Shaw Industries, located in Dalton, Georgia. In this position he has complete responsibility for the corporation’s world-wide technology services and support, as well as the Corporate Administrative Services groups. These areas are comprised of a staff of 400 professionals, supporting the company’s 23,000 associates in over 200 locations. Roddy took this position after serving 12 years as Director of Systems Development for Shaw. Shaw Industries is one of the world’s largest flooring manufacturers, with complete product offerings of both hard and soft surface products. Shaw has been a m