Fm Evolution

Summary: On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenance and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully led his team through periods of uncertainty and developed a winning culture in the process. In this episode, Shawn and Jim discuss the trend of quiet quitting, how the economy impacts employee retention, and strategies leaders can employ to discourage employees from leaving.  Thanks for tuning in! Show Notes:(0:40) Introduction to Jim(2:27) Defining Quiet Quitting(5:57) The Effects of a Gig Economy(7:48) Impacts of Quiet Quitting(9:49) Individuals Most Likely to Quit Quietly(11:41) Leadership's Influence on Quiet Quitting(18:44) Signs of Quiet Quitting(23:56) How to Combat Quiet Quitting(29:07) Closing Thoughts Links:Shawn BlackJim RobinsonCGP Maintenance and Construction Services 

Summary: On this episode of FM Evolution, hosts Shawn Black and Jim Robinson were joined by Brian French, a leadership creator, teacher, and coach at Harmonic Learning, a business consulting service that partners with client organizations to create leadership development experiences. Besides his extensive learning and development background, Brian is also a professional musician and infuses musical themes within the content created by Harmonic Learning. In this episode, Shawn, Jim, and Brian discussed the characteristics of good leaders, how to create an efficient succession plan, and best practices for creating leadership development programs. Thanks for tuning in! Show Notes:(0:43) Introduction to Jim(0:54) Introduction to Brian(1:33) About Brian and Harmonic Learning(2:52) About Jim(4:20) About the Restaurant Facility Management Association(8:47) Defining Leadership(11:00) Characteristics of Great Leaders(15:33) Developing Future Leaders(19:42) Succession Planning(28:32) Leadership Development Programs(37:

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Stormy Friday, the president of The Friday Group, a woman-owned facilities management consulting firm. With over forty years of experience in the FM industry, Stormy has gained international recognition and lectured at FM conferences in over thirty countries. In this episode, Shawn, Randy, and Stormy discussed the best practices for giving and receiving feedback, when it’s the right time to ask for constructive criticism, and how to navigate situations where people receive feedback negatively. Thanks for tuning in! Shownotes:(1:09) Introduction to Stormy(5:43) Getting Involved in FM(7:51) Stormy’s Influence in FM(15:28) Giving and Receiving Feedback(18:05) Effective Feedback(27:56) Getting Better at Providing Feedback(31:511) Negative Feedback(34:35) Best Practices for Giving Feedback(39:42) Asking for Feedback(44:49) Closing Questions Links:Shawn BlackRandy OlsonProFMIStormy FridayThe Friday Group Quotes:“Effective feedback fro

Show Notes:(0:43) Introduction to Jim(1:19) Jim’s Management Style(2:39) The Best Approach for Implementing Change(5:07) Balancing Efficiency with Implications(6:30) Ensuring Thorough Communication(8:11) Measuring the Success of Change(10:33) The Importance of Self-Assessment(11:24) Pitfalls to Avoid When Implementing Change(14:18) Learning from Confusion(18:53) Advice to Leaders Implementing Change(20:54) Prioritizing Change(22:38) Handling Employee Resistance as a Leader(26:02) Fostering a Culture That Embraces Change(28:36) Technologies' Impact on Change Links:Shawn BlackJim RobinsonCGP Maintenance & Construction  Quotes:“Implementing change is no joke and it depends on what you’re changing. If there’s a team to buy into what you’re going to change, this is important. It will change automatically and very organically. If there’s a vision that has to be cast to get the buy-in, then as a leader, you have to be able to paint the picture.” - Jim Robinson, (2:46) “You have to slow down if you’re going to im

SummaryThis week, host Shawn Black is joined by Randy Olson, the leading design and distribution implementer of the ProFM Credential Program, for another special episode of FM Evolution. Shawn and Randy sat down with Kristed Herbert and Keith Spencer from Cerebrii Solutions Global to discuss FM in Trinidad and Tobago. Cerebrii is a training and consultancy firm based in Trinidad and Tobago specializing in facilities management, project management, and real estate and property management. Throughout the episode, Shawn, Randy, Kristed, and Keith considered the importance of cross-functional competencies in FM, Cerebrii and ProFM’s partnership, and international interest in FM. Show Notes(1:03) Introducing Kristed and Keith(5:35) Introducing Cerebrii Solutions Global(9:02) FM in Trinidad and Tobago(12:06) ProFM in Trinidad and Tobago(12:56) The Importance of Cross-Functional Competencies(19:32) What Are You Reading?(26:26) Drawing International Interest in FM through Leadership(31:15) Impact on Students(33:42) C

Summary:On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience keeping teams engaged in order to optimize overall performance. In this episode, Shawn and Jim discussed the differences between leading a team versus an individual and how leaders can cultivate a positive working environment. Thanks for tuning in! Shownotes:(0:48) Introduction to Jim(2:19) Jim’s Leadership Style(4:15) Leadership Success Story(5:57) Balancing Direction with Creative Liberty(7:58) Handling Conflict as a Leader(10:36) Prioritizing Communication(16:20) Setting Goals for Your Team(22:40) Motivating Your Team(23:51) Fostering a Positive Workplace(26:29) Adapting as a Leader(28:40) Leading Individuals Differently Links:Shawn BlackJim RobinsonCGP Maintenance &

Summary:On this episode of FM Evolution, host Shawn Black sits down with Randy Olson and Amy Brown. Randy is the leading design and distribution implementer of the ProFM Credential Program, and Amy Brown is the director of events and education at Trade Press Media Group, a business-to-business media company. Throughout the episode, Shawn, Randy, and Amy discuss the upcoming NFMT Remix conference in Las Vegas and what the individuals attending can expect. Thanks for tuning in! Shownotes:(0:40) Introduction to Randy(1:04) Introduction to Amy(1:32) About ProFM(3:18) About NFMT Remix(4:40) The History of ProFM(8:04) What to Expect from NFMT Remix(15:26) About the NFMT Remix Exhibits(21:32) Women in FM(24:44) About the NFMT Remix Afterparty(26:47) Closing Questions Links:Shawn BlackRandy OlsonProFMAmy BrownTrade Press Media GroupNFMT Remix Quotes:“We have shared values between the organizations. The primary thing we want to do is have the best impact we can on the facility management industry and we recognized NFM

Summary:On this episode of FM Evolution, hosts Shawn Black and Randy Olson sit down with Jim Zirbel, a chairman at FM Pipeline Team, Inc., an organization that aims to engage, enlighten, and energize the next generation of facility management professionals. Jim's focus is on organizational governance and policy implementation as the FM Pipeline program grows across the United States. Throughout the episode, Shawn, Randy, and Jim discuss the program FM Pipeline offers and the talent gap in the FM industry.  Thanks for tuning in! Shownotes:(1:02) Introduction to Jim(8:13) Feedback on the FM Talent Gap(12:05) Solution to the FM Talent Gap(23:41) Process of Becoming an FM Professional(26:50) How FM Professionals Are Giving Back(29:15) Closing Thoughts Links:Shawn BlackRandy OlsonJim ZirbelFM Pipeline  Quotes:“The organizations that invest in their people and provide professional development are where they want to be. They want to grow. They want to be better at what they do. They want to gain confidence. They wan

Summary:On this episode of FM Evolution, host Shawn Black sits down with Josh Pringle, the executive vice president of CO2Meter, Inc., a business that designs and manufactures scientific devices for gas detection and monitoring. With over twenty-five years of experience, Josh has proven success in operationalizing comprehensive marketing strategies and managing complex initiatives. Throughout the episode, Shawn and Josh discuss the importance of being an authentic leader and how that influences the company’s culture. Thanks for tuning in! Shownotes:(0:48) Introduction to Josh(5:31) Changing Trends in Leadership(7:52) Being an Authentic Leader(14:52) Creating a Successful Culture(19:03) Staying Consistent as a Leader(24:25) The Focus on Authenticity(26:22) Creating a Consistent Culture(35:19) Why Being Transparent Is Important(40:12) Building Trust with Authenticity(42:37) Advice to Leaders Trying to Be Authentic(43:47) Closing Thoughts Links:Shawn BlackJosh PringleCO2Meter, Inc. Quotes:“The goal of a leader i

Summary:On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully developed a caring culture that encourages open communication and growth. In this episode, Shawn and Jim discuss creating a culture of trust, the importance of celebrating wins, and how transparency is a necessity.  Thanks for tuning in! Shownotes:(0:45) Introduction to Jim(2:40) Making Your Company’s Mission Personal(5:17) Creating a Culture of Trust(7:18) Building Trust within Your Team(12:43) Fostering a Culture That Celebrates Winning(21:33) Focusing on Data and Results(24:55) Offering Transparency(28:23) Investing in Your Employees(33:08) Advice to Leaders Looking To Improve(35:05) Closing Thoughts Links:Shawn BlackJim Robinson Quotes:“When that alarm clock goes off, there’s

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Eileen McMorrow, founder of The McMorrow Reports Facility Management & Design Insights. With thirty-plus years as a journalist covering the facilities management and design industry, Eileen has extensive experience working closely with facility managers, architects, engineers, and building management professionals, helping them with the challenges of maintaining workplaces, optimizing productivity, investment strategy, and design for the future of the build environment. Shawn, Randy, and Eileen discussed the 2022 FM results from the McMorrow reporting last year and the mindset shifts within the FM industry. Thanks for tuning in! Shownotes:(0:51) Introduction to Eileen(6:44) Annual Outlook Survey(9:28) About McMorrow Reports(11:15) About Facility Management(12:32) Topics of the 2022 Survey(19:42) FM Training(24:57) Changes in the FM Industry(31:13) Final Thoughts Links:Shawn BlackRandy OlsonEileen McMorrow Quotes:“We feel it’

Shownotes:(0:37) Introduction to Jim(2:38) Technologies Influence on Being Disconnected(8:20) Dealing with Remote Teams(11:46) Reconnecting Teams with Each Other(12:53) Disconnection Fatigue(22:10) The Power of Saying No(28:20) Helping Teams Deal with Loneliness(34:55) How to Be More Present(38:34) Expanding Attention Spans(39:55) Closing Thoughts Links:Shawn BlackJim Robinson Quotes:“...Let’s embrace the thing. Everything worth having can be a fight. It’s uphill. It’s on the top. It’s not at the bottom…It’s nowhere else but at the top, so let’s keep working. Let’s climb for this. Let’s love each other…Let’s do things better. Let’s do this together.” Jim Robinson, (6:46) “You gotta do something. You gotta get together. Remote is great. It’s a great way to serve yourself and all your needs…That’s exciting. That’s fun. That’s cool. A lot of people love it, but the reality is they still want to connect…You gotta go connect to people because they deserve to connect.” Jim Robinson, (9:43)“When you take a vacation

Show Notes:(0:39) Introduction to David(1:50) Introduction to ARC(4:53) What AI Is Being Used in FM(6:29) AI in the Next Ten Years (9:38) How Mobile Technology Is Changing FM(12:19) Challenges with Mobile Technology(14:41) Are We Too Reliant on Mobile Technology?(19:06) How Digital Storage Is Impacting FM(22:15) Data Breach Concerns(30:02) Advice to FMs Links:Shawn BlackDavid TraskARC Quotes:“It’s made our lives a lot easier. I think the challenge though, in FM, is there’s really a disconnect with the field people versus the office people.” - David Trask, (4:56) “I think one of the big misconceptions with mobile technology is that everything has to be all encompassing in one…and everyone is looking for this magic bullet that does everything.” - David Trask, (10:12)“Where people get hung up is thinking I’ve gotta do this here and I’ve gotta have this all encompassed. No. Every technology company is not the best at everything and if you want that and you’re expecting that, you’re going to pay a premium for that

Shownotes:(0:38) Introduction to Jim(2:15) Leaders That Get Results(4:38) What Is Perceived as Equality(9:33) How to Develop Good Listening Skills(11:58) Following Up with Your Team(19:56) Learning from Your Mistakes(27:17) How Your Circles Impact You(32:08) How to Make People Feel Important(38:42) Rewarding the Small Wins Links:Shawn BlackJim Robinson Quotes:“So, I think if you've already started to come into a leadership role, people are starting to gravitate to you. You've already figured out you have to deliver, and it's not about you. It's about delivering to somebody else. What do they need?” - Jim Robinson, (3:58) “Delivery of service at your very best level is the only thing that matters…There's all kinds of things that come your way only when you're authentic and being your best.” Jim Robinson, (8:19) “I think good leadership really is showing people how important they are and giving them some dignity in their job…if you want great results, you have to make sure employees feel that they're being hear

Shownotes:(1:56) Introduction to Randy and Robert(4:26) Starting FM College(6:48) Current Favorite Book(12:44) Definition of Capital Planning(18:39) Why Capital Planning Should Be a Skill Set(23:39) How Does a Capital Plan Work(25:06) Facility Condition Index(27:24) Learning Best Practices for Capital Planning(31:20) Pandemic’s Effect on Capital Planning(35:56) Final Thoughts Links:Shawn BlackRandy OlsonRobert BlakeyFM College Inc. Quotes:“...it’s not something that you necessarily gain from experimental knowledge, you need to go out and actually look at the processes and talk with people to gain the knowledge.” - Robert Blakey, (13:30) “Typically, as far as operations and maintenance, we’re talking about expenses and operating costs and things that happen throughout the year in just an operational framework, but in order to properly maintain our facilities and to add to them and make them of strategic values, we have to invest in them over a period of time.” - Robert Blakey, (18:43)  “Content’s great…there’s

Shownotes:(1:01) Introducing AW Schultz (3:38) What is Visual Management Group? (5:47) What are you reading?(9:38) VMG’s Process to help FMs (12:28) Advance Planning and Scheduling Education(16:49) Challenges in Implementing Change(18:48) All Things Supply Chain Management (21:30) Managing Supply Chain Risk(26:33) Advice to FMs Right Now(27:24) Wrap UpLinks:Shawn BlackAW SchultzVisual Management GroupBooks:Four Hour Work Week by Tim FerrissThe Checklist ManifestoQuotes:"It's a simple understanding that business intelligence is about connecting business decisions to the facts of the business and the environment."(4:32) - AW Schultz"You gotta be open to want to change yourself, if you want to take on an organization."(11:16) - AW Schultz"That's usually the most rewarding thing… when you're going into a facility and trying to improve them [and] when you're walking away and they're talking about the next steps on it [and] where they can go next."(17:43) - AW Schultzhttps://www.cgpconstruction.com/

Show Notes:(1:56) Creating a Family-First Culture(4:05) Environment for Openness(6:27) Growing as a CEO(8:00) Advice for Creating an Open Door Policy(12:28) Misconception with Family-First Model(15:54) Autonomy in the Family-First Environment(18:25) The Importance of Diversity(21:07) Encouraging Communication(28:53) How Family Culture Impacts Client EngagementLinks:Shawn BlackJim RobinsonQuotes:“You have to do that in the interview process. You gotta get them open. You gotta…as they interview you, you started on the sales pitch and you trying to sell the idea for them working for you versus asking more questions of them.” Jim Robinson, (3:08)“That CEO thing just means I'm responsible to them. Not for them. I got to screw some things up, but I am responsible to them. That means [I’ve] got to do my very best to make sure we're continually growing and have a place for them to call home.” Jim Robinson, (7:49)”[The family-first model is about] respect and dignity, caring, loving, learn to love, learn to be loved,

Show Notes:(4:24) Introduction to Randy and Tanishka(5:26) Intro to ISO Technical Committee for Facility Management(08:42) Tanishka’s Experience with ISO Committee(13:37) Importance of ISO Standards(14:47) The FM Profession in Latin America(22:17) APAFAM’s Role in Latin America(27:19) FACMAN Latam 2022 Conference(33:54) Closing Thoughts Links:Shawn BlackRandy OlsonTanishka McQueenAPAFAM Quotes:“It’s so critical to really professionalize and elevate the profession, to get everybody on the same page with a common vocabulary and best practices that are globally recognized…then to build education programs on top of those standards.” - Randy Olson, (6:10) “FM is a very strategic professional discipline that provides optimum performance for support services. We know when it’s properly implemented, it actually impacts way beyond operations. It impacts employee management and employee retention. It impacts minimizing organizational risks.” - Tanishka McQueen, (8:45)“It’s still an emerging discipline and emerging indu

Show Notes(0:41) Introducing Jim Robinson(2:14) How Commitment Plays a Role in People’s Happiness at Work(7:33) Keeping Employees Committed to the Mission and Vision(10:06) Building a Culture of Teamwork(17:32) Communicating with Your Team(24:36) How Transparency Affects Your Team’s Commitment(27:20) Work Ethic(33:36) The Importance of Innovation(35:46) Closing ThoughtsLinksShawn BlackJim Robinson  Quotes“Commitment means it’s a ‘yes’ for me, and until you say ‘yes,’ you’re really not committed…Until you commit, you’re really not getting anywhere—it’s just a dream. There’s no commitment. There’s no vision cast. There’s no goal setting. There’s no results-oriented until you say ‘yes.’ ” Jim Robinson, (3:05)“You’ve got to talk about this mission—what we do here every day, the vision, why we are here. And it’s not just to fix a widget, it’s to impact people’s lives. And for me, the purpose is through growing people through education and experience.” Jim Robinson, (8:35)“You can do one great thing in your life by

Show Notes:(0:54) Introduction to Jeff(4:28) Driving Factor behind Automation(6:10) Change in Automation(7:33) How Automation Benefits FMs(14:02) Automation Alienating the Human Workforce(19:09) Advice for FMs Implementing Automation(22:22) How FMs Are Trained about Automation(24:45) Best Way for FMs to Roll Out Automation(27:08) How Automation Is Being Used(32:07) Future of Automation Links:Shawn BlackJeff SchrantzAvidbots Quotes:“We’re not looking to replace humans. We’re looking to make humans more productive in an environment…We believe that we are actually raising the productivity of the workers…not infringing on their humanness. We think there is an additive effect, not a replacing effect.” - Jeff Schrantz, (14:43) “The market is shifting toward automation that allows humans to focus on tasks that require dexterity and decision making…and that’s where humans perform best. Most businesses can identify activities in their organization in their day-to-day operations that can only be done by humans.” - Jeff