Fm Evolution

Shownotes:(1:28) Introduction to Randy and Krystal(3:51) Getting into FM - The Career by Accident(8:12) NFMT and Connex (14:26) It’s Not about Us, It’s about Them(17:27) Staying Competitive(23:00) New Data(30:07) Advice for FMs Links:Shawn BlackRandy OlsonKrystal VasquezProFMIQuotes:“...Solving problems and being a liaison between salespeople and operational people that have to deliver solutions is a tremendous role. And you can only do that if you're a leader and you understand strategically how to navigate an organization, tactically how to navigate an organization, and then fundamentally how you communicate with that organization.” - Randy Olson, (6:41)“…Some common themes in conversations with facility management…kind of rose to the top that…the speed of change is not slowing down. It's going fast, and you've got to adapt and be able to critically think through that change.” - Randy Olson, (9:06)“...Anybody can learn how to do the plumbing aspect of [FM] or the lighting, but what's really valuable to my c

Shownotes:(0:38) Introducing Jim Robinson(1:15) Preparing for Uncertainty in the Marketplace(6:32) Developing Leaders in Your Organization(10:45) The Importance of Diversity in Your Company (15:16) Empathy’s Impact on the Workplace(22:40) Dealing with Imposter Syndrome (28:01) Closing ThoughtsLinks:Shawn BlackJim RobinsonQuotes:“As long as your focus is growing [your employees], they will be able to focus on that. They get scared—you have to make sure you’re [helping them stay up].” Jim Robinson, (4:46)“My focus is growing people, and in doing that, we’ve had tremendous success. We’ve accomplished tenure where we have people that’ve been with me for 26, 27 years now. And loyalty like that, you can’t put a price point on that. But I can tell you what it takes, and that’s focus, that’s care, that’s growing them at their pace.” Jim Robinson, (7:55)“You’re sharp as a bowling ball if you don’t have diversity [in your company].” Jim Robinson, (11:21)“Having those raw emotions as a leader impacts lives. Nothing chan

Summary:This installation of FM Evolution brings on a familiar face and good friend, Jim Robinson. He is the CEO of CGP Maintenance and Construction Services and wears many hats such as author, business coach, speaker, and chairman of a nonprofit. He is a leader in this industry for facility maintenance. This week we sat down at RFMA to discuss what it takes to keep a business from failing. Thanks for tuning in!Shownotes:(0:42) Introducing Jim Robinson(2:01) Important Actions to Take When Starting a Business(3:43) Common Mistakes when Starting a Business(5:52) Approach to Strengths and Weaknesses(10:07) Personality Assessments for Growth(17:28) Being Laser Focused when Life Gets Crazy(20:51) Giving & Receiving Feedback (25:27) Wrap Up & Closing RemarksLinks:Shawn BlackJim RobinsonDISCQuotes:“If you're going to be an entrepreneur, you better be planned and you better be ready to hire people. So you've got to like people, you gotta care about people. You gotta be willing to serve people.” (3:11) - Jim R

Summary:In this episode of FM Evolution, host Shawn Black sits down with Matt Singer live at RFMA Conference 2022! Matt is the CEO at Ecotrak, a facility management SaaS company that is passionate about helping FMs succeed in their position. During the episode, Shawn and Matt discuss Ecotrak’s asset-first approach, the ever-changing facilities industry, and how FMs can benefit from integrating AI solutions into their workflow. Shownotes:(0:34) Introducing Matt Singer and Ecotrak(3:36) Ecotrak’s Asset-First Approach(7:12) How AI Affects FMs(16:26) Thriving in an Ever-Changing Industry(22:20) Advice for FMs(23:29) Closing ThoughtsLinks:Shawn BlackMatt SingerEcotrak    Books:What the Heck is EOS? Quotes:“So many companies and software out there try to put data in front of their customers and put artificial intelligence in front of their customers, but if you don’t do it in the right way, it doesn’t mean anything…We’re trying to be really smart with how we capture data, but also how we give it back to our custome

Shownotes:(0:40) Introducing Debi Kensell and Jim Robinson(1:35) What is RFMA?(3:43) What Are You Reading?(6:31) Transition into Becoming a CEO(13:41) Structure and Strategy for Planning RFMA 2022(17:00) Education as a Pillar for RFMA(21:09) Building Connections at RFMA(24:11) RFMA 2022 Resources, Speakers, and Events(29:39) Heroes in FM World(30:58) Ah-Ha Moments and Closing RemarksLinks:Shawn BlackDebi KensellJim RobinsonRFMARFMA Registration Books:Kevin BrownThink and Grow RichNLP Quotes:“Our mission is to equip restaurant facility professionals with the tools they need to go further in their career and be able to do their jobs better.” (1:47) – Debi Kensell“Today, hiring challenges have been uniquely different because there’s lots of parameters…but it’s not complex, you just have to evolve.” (9:54) – Jim Robinson“I'm very blessed with the team that I have because they're all leaders, they really are. We have staff meetings every week where we all tell each other what we're doing, but basically, every sing

 Summary:On this week’s episode of the FM Evolution podcast, Dr. Deniz Besiktepe joined host Shawn Black and ProFM’s Randy Olson to discuss the next generation of facility maintenance education. Dr. Besiktepe recently completed the ProFM Credential course and is an assistant professor at the University of Wisconsin’s Stout Construction program. Thanks for tuning in!Shownotes:(0:31) Introducing Deniz Besiktepe and Randy Olson(4:32) What are you reading?(9:38) Using Education to Combat The Great Resignation(17:40) The Good, The Bad, and the Potential of the Next Generation(30:09) Pursuing Higher Education and The ProFM Journey(39:16) Advice and Closing RemarksLinks:Shawn BlackDeniz Besiktepe Randy OlsonProFM  Books:Distant FiresWhy Buildings Fall DownThe Biology of BeliefQuotes:"[Students] think that after they're done with the semester, that they will have 100% understanding…You need to practice by yourself!” (13:15) – Denize Besiktepe“We believe that the industry has told us overwhelmingly that sustainability

Shownotes:(0:39) Introducing Jim Robinson(1:51) Defining the Great Resignation(4:06) The Shift in Company Culture(6:04) Schedule Your Priorities(10:12) Sacrificing Playtime and the Generational Gap(14:20) Leading a Team into Good Mental Health(22:00) The Habits That Change You(24:37) Advice and Closing RemarksLinks:Shawn BlackJim RobinsonQuotes:"You've got to keep [your employees] engaged. They're not going to leave if they find some loyalty and develop the loyalties." (3:17) - Jim Robinson"If you have a company that has the Great Quitters, then I can probably show you a company that doesn't have a lot of time and effort spent on their employees." (5:10) - Jim Robinson"Care about people...spend time with them, help them get through their tough times. You've had tough times, I've had tough times, somebody was there for us." (15:59) - Jim Robinson

Shownotes:(1:46) Introducing Chris Bunch of Pride Industries(5:21) Military Service and FM (6:55) What Are You Reading?(8:28) Unemployment of Adults with Disabilities (13:28) Workforce Retention(18:48) Corporate America Hiring Practices(23:31) Is PRIDE the Solution to These High Turnover Rates(30:34) Education and Workers with Disabilities(35:23) Closing RemarksLinks:Shawn BlackChris BunchPRIDE IndustriesBooks:Good To GreatQuotes:"It's great to be part of a team [where] you're not just there to provide an outstanding service delivery. You're out there to have a social impact on somebody's life." (5:11) - Chris Bunch"I​f you don't want to choose to be the best, [then] maybe it's not something you should be doing." (7:19) - Chris Bunch"Some people in the custodial space, as an example, experienced 300% turnover a year. And that's actually probably only increased under the COVID period because to be honest, hourly wages have gone up at a rapid pace, right? For the first time in the history, the hourly employee h

This week, our leadership series continues with fan-favorite guest Jim Robinson. As an author, certified business coach, speaker, philanthropist, and CEO/President of CGP, he always has a plethora of wisdom and knowledge to share on these episodes. Our leadership series seeks to tackle the questions which lead to personal and professional growth. The topics range from cultivating core values to simplifying workload with technology to the importance of prioritizing home and family life.Thanks for tuning in!

 Shownotes:(1:42) Introducing Suri Suriyakumar CEO of Arc Facilities, and Randy Olson of Pro FMI(4:44) What are you Reading?(7:57) The Three Biggest Challenges FM Face in 2022(15:00) The Great Retirement and The Skills Gap(18:10) Turning a Labor Shortage into Opportunities(21:48) Credential Courses to Support Technological Advancements (24:49) The Ease of AI and Machine Learning (31:00) Advice For 2022(33:09) Wrap Up Links:Shawn BlackProFMRandy OlsonSuri SuriyakumarArc FacilitiesArcFacilities.comBooks:Atomic HabitsCourage is CallingThe Proximity Principal Quotes:"Hitting those [challenges] head-on with complete courage and not going into every situation with fear… which over the past couple of years, there's been so many ups and downs to what we've all been doing. And I think it's time to hop in there and let's take the hill, right?"(6:17) - Randy Olson"Our theme really this year is just simplicity, trying to make things simpler for our clients and our teams, everyone, because it's so complex." (6:55) - Shawn

Shownotes:(1:01) Introducing AW Schultz (3:38) What is Visual Management Group? (5:47) What are you reading?(9:38) VMG’s Process to help FMs (12:28) Advance Planning and Scheduling Education(16:49) Challenges in Implementing Change(18:48) All Things Supply Chain Management (21:30) Managing Supply Chain Risk(26:33) Advice to FMs Right Now(27:24) Wrap UpLinks:Shawn BlackAW SchultzVisual Management GroupBooks:Four Hour Work Week by Tim FerrissThe Checklist ManifestoQuotes:"It's a simple understanding that business intelligence is about connecting business decisions to the facts of the business and the environment."(4:32) - AW Schultz"You gotta be open to want to change yourself, if you want to take on an organization."(11:16) - AW Schultz"That's usually the most rewarding thing… when you're going into a facility and trying to improve them [and] when you're walking away and they're talking about the next steps on it [and] where they can go next."(17:43) - AW Schultzhttps://www.cgpconstruction.com/

Shownotes:(3:06) Introducing Randy Olson and Michael Thomas (6:20) What Are You Reading?(10:07) Why FM’s Should Focus on Professional Development in 2022(14:20) The Impact of Going Through the ProFM Program (18:36) Challenges with Professional Development (14:11) Top Focus For FM’s In 2022(24:15) ProFM Credential Topics(27:41) Training and Educating FM’s in 2022(34:03) What Started Randy in ProFm(38:32) Wrap UpLinks:Shawn BlackProFMRandy OlsonMichael ThomasJLLBooks:Who Do You Want to be When You Grow Old? Proximity PrincipleQuotes:"It's up to us as leaders in this industry to really recognize that, [The Great Resignation] step up, and say, 'You know what, we're going to train this next generation, or look at people who have the right qualities as managers and leaders and employees.' And really take the time to invest in those guys." (14:00) - Shawn Black"Training… It just puts you in a better position to perform your job. We're not going to know everything, but having that training to fall back on definitely

Shownotes:(1:36) Introducing Jim Robinson(2:47) What Makes a Successful Leader in 2021?(6:38) Finding Focus in a Chaotic World(8:03) Routines That Work!(12:01) Turning Self Development into Team Development(14:11) Authenticity: What it actually means(20:43) Can Anyone Be a Leader?(25:38) Advice for Aspiring Leaders(26:20) Wrap UpLinks:Shawn BlackJim RobinsonQuotes:“We've all become highly demanding of ourselves and of each other, and even more critical because of how powerful this tool in our pockets is.” (5:46) - Jim Robinson“It's not so much the writing of the goal, as it is the focus of the writing of the goal. Because your subconscious, your brain, is going to work all the time, trying to achieve what you just told it to do.” (10:40) - Jim Robinson“Society is really going out of their way to destroy leadership… So stand up, be a leader and guide people to their next best level and be there for them.” (16:34) - Jim Robinson“I think you wake up one day, you look back at yesterday and you say, ‘Whoa, those p

Shownotes:(2:53) Introducing Randy Olson and Alana Dunoff(6:03) Gratitude is Critical in FM(8:39) Importance of Recognition(11:34) Creating a Culture of Gratefulness(17:23) Practical Ways to Show Gratitude to Staff, Vendors, and Clients(20:50) How to Give Value to Your Team(24:53) Recognition is the Root of Motivation(26:58) How has an Attitude of Gratitude Impacted Randy's and Alana's life?(32:22) Wrap Up + TakeawaysLinks:Shawn BlackPro FMIPro FM Credential CourseRandy OlsonAlana DunoffQuotes"The focus of facility management is all around the people."(6:34) - Randy Olson"What could be better than showing appreciation and providing recognition?"(6:48) - Randy Olson"​​The simple, 'Thank you.' just saying thank you on a regular basis. It's so powerful." (18:30) - Alana Dunoff"This year has shown, they call it the Great Resignation. People will get up and leave… they will follow their feet to someone who has gratitude and will appreciate them and will invest in them."(23:48) - Shawn Blackhttps://www.cgpconstruct

Shownotes:(0:57) Introduction To AnJuan Thomas(3:04) Journey into FM(5:08) What Are You Reading? (6:42) FM Within the Military(9:15) How The Military Impacted Leadership Skills in FM(12:54) Transitioning from Military to FM Role(15:29) Creating an American Experience in a Foreign Country(18:02) Global Labor Shortage & Supply Chain Challenges(21:15)Love to Serve and Love to Learn(29:08) Military Life vs. Civilian Life(35:25) AnJuan’s Legacy(39:46) Advice & Wrap Up Links:Shawn BlackAnJuan ThomasState Department’s Bureau of Overseas Buildings OperationsForeign Service Facility Manager VacancyBook Recommendations:How To Talk So Kids Will Listen & Listen So Kids Will TalkQuotes:“You're only as good as the team you work with.”(10:13) - AnJuan Thomas“I actually considered that to be one of the greatest benefits of my time in the military because I got the chance to learn from their successes and from their failures.”(10:42) - AnJuan Thomas"I'd like to leave a legacy. You know, where I kind of served as a

 Shownotes:(2:41) Introduction To FM Topics(4:46) What are you reading?(9:05) Introducing Amy Brown and Trade Press Media Group(11:18) Introducing Randy Olson and ProFMI(12:01) ProFMI and NFMT Relationship (14:11) NFMT Remix 2021(17:18) UCF and ProFMI Credential Course(18:57) 3 Tracks of NFMT(25:54) Why NFMT?(28:38) Wrap UpLinks:Shawn BlackPro FMIPro FM Credential CourseRandy OlsonAmy BrownTrade Press Media GroupNFMT REMIXBuilding Operating Management and Facility Maintenance Decision MagazineFacilityNet.com FN PrimeBook Recommendations:Nine Perfect StrangersTeam of RivalsThe Biology of BeliefQuotes:"We're committed to providing content for facility managers across many different mediums."-Amy Brown (9:41)"Building relationships... is such a great way to accomplish goals, to communicate and to build communities around things like education."-Shawn Black (13:45) "Plug into those live events, it's a second to none experience in education opportunities at a highly competitive price of dollars for attendees… you

Shownotes:(0:59) Introducing Andy Gailey of UPTIME(03:59) From mechanical engineering apprenticeship to UPTIME (9:08) What are you reading?(12:56) Helping Facilities Mitigate Risks(16:38) Where do Managers Step Into Reliability in FM?(19:14) UPTIME's strategies and advice(27:41) Alignment of maintenance and operations(38:50) Measuring Expenditures (42:11) Wrap UpLinks:Shawn BlackAndy GaileyUPTIME Consultant LtdBook Recommendations:The PlagueQuotes:"They always used to talk about downtime, downtime, downtime, and I always used to try and turn a conversation around, that we should be accentuating the positive and be talking about the uptime."  (7:48) - Andy Gailey "I think if you talk to a lot of people in maintenance reliability, we all fall into it. There's not many people actually set out to become a reliability and a maintenance leader."  (13:01) - Andy Gailey"You’ve got to make sure that the things that drive your plant and drive your machinery are probably one of the highest and highly critical areas."  (

Shownotes:(0:55) Introducing Jim Robinson(4:22) First lead yourself(6:37) When are you ready to lead?(6:24) Balancing Availability and Boundaries(10:32) Listening to your team(11:25) Knowledge of Business Operations & Vision (13:48) Prioritizing Both The Mission and Your People(17:06) Servant Leadership in Local Communities(20:51) The Takeaway & Wrap UpLinks:Shawn BlackJim RobinsonConsistently Great Performance with Jim RobinsonTop 3 Principles of Leadership / Business Harvard ReviewQuotes:“Hate Fridays, love Mondays.”  (2:58) - Jim Robinson“ If money is your sole focus, or that golden egg on that one project…  I can assure you, you won't have 36 years in business, you'll have about 3.6 minutes. It's a radically different thought process than a lot of businesses.”  (15:45) - Jim Robinson“You have got to go have a new experience, whether it's an expensive restaurant you wouldn't normally go to, or a resort, something that you wouldn't normally experience. You have to go do these things because they ope

Shownotes:(2:33) Introducing Bill Yanek(10:05) Adapting To 2021 with ConnexFM Conference(15:42) What to look forward to for 2022?(17:15) Highlights of ConnexFM(26:04) New Member Initiatives(28:15) Experience of Switching to Virtual(36:54) Wrap UpLinks:Shawn BlackBill YanekConnexFMBook Recommendations:ConnexFM Benchmarking StudyThink AgainThe Extended MindQuotes:"We're here to help and connect FM… to get our facility managers connected to exhibitors and suppliers."(12:34) - Bill Yanek"FM is really about people. You know, it's not about the facilities as much as it's the people that work in them, the people that run them. People who are doing the day-to-day."(13:00) - Bill Yanek"We put out our magazine, we put out our videos, we put out our virtual events, but nothing replaces talking to people like you face-to-face, even though we really didn't get face-to-face or connect."(17:51) - Bill Yanek"Not everyone is the same type of multi-site facility, manager or supplier. We have different ecosystems and communitie

Shownotes:(2:53) Introducing Randy Olson & Stan Mitchell(4:26) Stan Mitchell & His Journey To ISO Standard Development(6:40) ProFMI and ISO(8:50) What Are We Reading?(15:22) How Does Someone Get Involved in Developing ISO Standards for RM?(16:53) A Joke Gone Wrong Turns Stan Toward ISO Development (20:38) FM is About People and so is ISO(23:15) ISO Standards & Certification Processes(24:34) Explaining ISO 41,000(28:32) The Process of Standard Development(34:33) What Do We Do With These Standards?(40:53) Impact of ISO 41,000(42:41) Demand for ISO Standards(44:31) Wrap UpLinks:Shawn BlackRandy Olson  Stan Mitchell  FM LinkProFMIBooks:The One Minute Manager The Hero Code Quotes:"Don't pontificate. Go make decisions. There will be a good one, there'll be a bad one, but whatever it is, you'll learn from it and you'll make a better one the next time."(10:11) - Stan Mitchell"A lot of people think FM's are about building services and assets and that kind of stuff, but it's not. It ultimately is all about