I Love Bookkeeping

Scope creep is not a good thing and it tends to run rampant in most client relationships. The question is what do we do when a client asks us to do something that we didn’t agree to do? [0:45] If you’re working with exceptional clients, this shouldn’t happen that often, but when it does it’s actually a compliment. The client trusts you because you are their trusted advisor. [1:20] Once it gets to the point where they are asking you consistently to do extra work, you have to bring awareness to the out-of-scope nature of the work. We want to let them know because 90% of the time, as long as you are working with quality people, they just don’t realize the issue. [2:05] At a certain point you will get frustrated with the extra requests so before that happens, make the client aware that you are happy to include the work but you need to revisit your agreement. [3:05] You should also send them an invoice for the task that you completed with the price for what it would have cost, but you should also give them a court