Website 101 Podcast

In this episode we talk to returning guest Ben Croker about how to write a good support request. Turn it off and onOur experiences providing technical supportHow to troubleshoot before submitting a support requestRubber duckingUse the correct support channel: not DMs on social mediaWhen providing support a public, discoverable approach, such as github issues, is recommendedRTFM - read the docsWhat to include in a support requestWhat to exclude in a support requestSean's mistake asking Ben for support a few months agoSecurity issuesClosing the issue Show Links The Dangers of Over Reliance on Plugins in Website Builds More Website 101 Podcast Email the Podcast! Twitter Sean on LinkedIn Mike on LinkedIn Amanda on LinkedIn