Business Class News's Podcast

Today I spoke to Nirav Patel, VP of Product Development, and we focused on how to get the most out of launching a successful program. The key to any successful launch and execution of these programs is getting the right elements into the mix. Pre planning is such a crucial part of an implementation and ChannelAssist and our XLA Solution team have adopted a process called Hyper Onboarding, which allows the project team to discover what client really needs and aligns it with the original scope. Getting this additional overlay of requirements allows for adjustments and refinement. In our conversation we talk about the process, the planning and what you should consider when implementing an engagement program.