Michigan Business Network

Jeffrey Mosher welcomes Erin Wallace, Director of Quality Assurance, and Education, Michigan Assisted Living Association, Livonia, MI, but recording from Grand Rapids, Michigan. The topic of this conversation: Addressing the Direct Care Workforce Crisis (Training to be Offered to Strengthen Critical Workforce in Long-Term Care) Questions: 1) Michigan is working diligently to address the direct care workforce crisis for providing long-term and behavioral health care. Talk about this crisis and how it impacts us all. ERIN: Studies have shown a high percentage of staff leave their job due to dissatisfaction or conflict with their supervisor. MALA believes that by improving supervisory skills and practices, turnover rates can be reduced, and employee retention can be strengthened. A properly trained first-line supervisor will improve care outcomes and lower expenses by decreasing staff turnover. 2) A new training is being offered for first-line supervisors of direct care staff by the Michigan Assisted Living Ass