Peppershock Marketing Expeditions Podcast

Valentin Radu is the Founder and CEO of Omniconvert, a growth enabler for mid-size DTC eCommerce and retail companies looking to increase customer lifetime value and decrease customer acquisition costs. He is a prolific speaker and a CVO (Customer Value Optimization) evangelist across various stages. A father, husband, and pet parent, Valentin is also the Founder and Instructor at CVO Academy, where he coaches and teaches e-commerce businesses how to scale their brands profitably and sustainably. 00:00 - 00:24 “Acquiring customers and not caring about how happy they are is not an option anymore. With the Net Promoter Score, you can ask customers, what are the chances for them to recommend your business to a colleague or friend…”00:25 - 00:49 Welcome to Peppershock Media’s Marketing Expedition Podcast00:50 - 01:25 Valentin’s Bio01:26 - 17:58 Marketing Essentials Moment: Working with a Web Designer17:59 - 19:11 Welcome to the show, Valentin!19:12 - 21:29 From a struggling eCommerce entrepreneur to empoweri