Tough Talk Radio Network

Carol Jones - The humble product that raised us up from the ashes, the Fitz Like A Glove Ironing Board Cover, now has 250,000 one on one customers around the world. And many of them are friends because my business is very personal, very warm and very caring. All my products are made with love and care in rural Australia by men and women who have a disability. They put their heart & soul into everything they do. And it shows. The sewing company we use is 90 minutes further west and has been a successful partnership since 1994. It took us 14 gruelling years to pay off debt and establish a successful business based on one of the most boring products in the world. But we’re now in a place that’s the envy of our friends and customers. My story has been written about in every major publication in Australia and many places online. Steve Hemphill gets the message across that loving your customers is what makes you successful. And when you show them you'll walk over broken glass to make them happy, they'