Supply Chain Now Radio

Ongoing supply chain disruptions have not only made product shortages and delivery delays the norm, but they have also exposed the internal weaknesses in many companies’ supply chains — especially as it pertains to poor customer communication and transparency.Diana Eagen is the Director of Sales and Order-to-Cash at Esker. She joined hosts Scott Luton and Greg White for a livestream to describe how customer service automation can be utilized by B2B companies to deliver an Amazon-like experience — transforming both supply chain management and giving customers what they want in 2023 and beyond.In this conversation, Diana, Scott, and Greg discuss:• Why visibility, communication, and self-service options are so critically important to the customer experience• Practical examples that illustrate how automation can improve customer communication and supply chain performance at the same time• Where AI-powered tools are being incorporated to automate visibility and manage changesAdditional Links & Resources:Learn