Careers Information Security Podcast

Genie Laborde and Robert Nolan on How to Help Prevent First Party Fraud Want to know if a prospective loan customer is lying? Watch their eyes. And their breathing. And especially whether they move their lower lip. These are the tips from Robert Nolan, a former mortgage banker, and Genie Laborde, an author and speaker, who have teamed up to offer training for banking institutions looking to reduce first party fraud. In an exclusive interview, Laborde and Nolan discuss: Trends in first party fraud; Why facial expressions are key; What organizations can do now to reduce fraud. Laborde is the author of several books, Influencing with Integrity: Management Skills for Communication and Negotiation(170,000 sold); the follow-up book, Fine Tune Your Brain: When Everything's Going Right and What To Do When It Isn't, and the workbook 90 Days to Communication Excellence. Influencing with Integrity has been translated into French, Spanish, German, and Polish. Her latest is Influencing with Integrity on the Internet