Strategy And Leadership Podcast

Anthony Taylor is joined by Lance Graulich, who shares about the amazing franchising success of TGI Fridays. In this episode, learn about Lance’s creative hiring process and why it is important to listen to your employees to create a highly productive team. He explains why it is helpful to have checklists for everything and how to properly implement brand standards in a non-limiting manner. Lance also discusses why prioritizing customer experience above everything else is a sure path toward success, especially within the franchising scene. Want to continue the conversation with other leaders around the world? Join our Strategy and Leadership community. https://strategy-and-leadership.mn.co/ ► Subscribe to our channel for weekly videos on strategy & leadership: https://www.youtube.com/channel/UCOHLNRrpk3rGUdg7qUQjiog/?sub_confirmation=1 ➡️ Looking for a sample agenda for your strategic planning offsite? https://www.smestrategy.net/blog/sample-strategic-planning-agenda // Connect with us: ► Contact u