Software Process And Measurement Cast

Welcome to the Software Process and Measurement Cast 83! The interview in the SPaMCAST 83 is with Gary Gack.  We discussed his new book "Managing The Black Hole".  The book and the discussion centered on how organizations can improve their effectiveness.  Lots of great ideas for orgnaizations at all levels of maturity. Gary Gack, is the founder and President of Process-Fusion.net, a provider of e-Learning, Assessments, Strategy advice, Training, and Coaching relating to integration and deployment of software and IT industry best practices. Mr. Gack holds an MBA from the Wharton School and is a Lean Six Sigma Black Belt. In addition he is an ASQ Certified Software Quality Engineer (CSQE), a Certified Scrum Master, a Visiting Scientist with the Software Engineering Institute (2006) where he co-authored the "Measuring for Performance Driven Improvement 1" course for which he is an authorized instructor, and he holds the ITIL Foundation Certification. He has more than 40 years of diverse experience in the softwar