Software Process And Measurement Cast

SPaMCAST 73 - Bovis, Psychology of Change, Customer Satisfaction

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Sinopsis

Welcome to the Software Process and Measurement Cast 73!In the SPaMCAST 73 I interviewed David Bovis.  David and I discussed the psychology of change.  Have you ever wondered why some people are better at making change happen?  I believe it boils down to two related factors.  The first is salesman ship and the second is an understanding of psychology.  Both topic are highly related.  Since we are all change agents this is an incredibly important interview.As an independent service provider David has functioned as a Design consultant and project manager for tooling & components sourced from China and as a Lean development Consultant. David is now delivery Director for PCC.Interested in addressing the sustainability issues surrounding organizational change, since 2001 David has studied Theology, Philosophy and Psychology, recognizing organizations succeed for the same reasons families do – the psychological quality of relationship between people. David’s specialist area is now the ‘psychology of organizatio