Software Process And Measurement Cast

The interview on Show 64 is with Carol Smith.  We discussed the usability.  Usability is a critical component of human facing software.  We discussed the definition of usability, techniques for discovering usability, how to measure it and finally how to test usability.  A powerful interview with a great guest!  Carol is a regular presenter at conferences, has taught usability courses at the college level and has managed a usability department. She is also the Treasurer and Director of Chapters for the Usability Professionals' Association (UPA) Board of Directors. Carol has a Master's degree in Human-Computer Interaction and has over eight years of usability experience. Carol Smith conducts experience research for clients that are both large and small, government and corporate, in a variety of industries through her company, Midwest Research, LLC. Carol takes the time to understand user's needs and behaviors and then creates tools that convey this information in an easy to understand format. Organizations can