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EP133: When Your Guests Hold a Wedding at Your Airbnb

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Sinopsis

This week on the podcast, Jasper has a conversation with Brian Chen, lead consumer technology writer for the New York Times and Airbnb Superhost. Brian’s cabin in northern California has been a lucrative business investment, though he has had some surprising experiences with Airbnb guests – and not in a good way.Brian shares a few horror stories about guests who engaged in illegal activity and how Airbnb responded through the dispute resolution process. Listen to find out what lessons Brian has learned from his negative hosting experiences!Topics CoveredBrian’s Wedding Guests•Guest with no reviews booked for a group of 8•Neighbors informed Brian of 50 wedding guests and caterers entering his home•Airbnb assisted in canceling the reservation after guest denied breaking house rules (despite photographic evidence)•Airbnb’s dispute resolution center helped Brian get a portion of the $100/person penalty built into his house rules for exceeding 8 people•Airbnb’s ruling disproportionately favored the guestThe lesson