T2 Hubcast
The value of using a Customer Service Competency Framework
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:30:33
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Sinopsis
Dave Pendleton and Martin Johnson talk about the value of using a Customer Service Competency Framework in the organisation. They explain why measuring and developing input leads to greater output and explore the 16 universal competencies of great service advisors.
