Design Driven

You might not think of Home Depot as a leader in human centered design, but 1.5 Billion transactions a year has taught them a few things. Today we'll talk with Kelly Robinson about how they're using UX and content strategy to keep customers happy and coming back for more.Kelly is a UX content strategist with The Home Depot. She’s spearheaded content and design initiatives across multiple industries, from retailers like eBay to entertainment companies like Blue Man Group. Her specialties include information architecture, UX writing, user research, and front-end development. Kelly is an animal welfare advocate who finds delight in songwriting, camping, and spooky stories. See acast.com/privacy for privacy and opt-out information.