Mads Singers Management Podcast

The proliferation of podcasts in all spheres means that occasionally one of my guests also hosts a podcast.  My guest for this episode of the Mads Singers Management Podcast, Justin Varuzzo, hosts the Marketing and Service podcast.  Here he interviews guests who share, through different techniques and strategies, his focus on exceptional customer service.Justin shared several stories that illustrated something we instinctively know but don’t often ponder: the bar for customer service is so low that even a minimal effort will impress people.  Justin shared that when asked, most people can’t even come up with three exceptional customer service experiences.  While that’s bad for our society as a whole, it’s a great opportunity for businesses to shine and to build strong long-term relationships with customers.I really agreed with this and I shared the importance of adding 24-hour chat support to e-commerce websites in an increasingly globalized economy.  While some people mistakenly consider such chat support to