Mads Singers Management Podcast

Welcome to the 100th episode of the Mads Singers Management Podcast! It’s been quite a journey, and I couldn’t have gotten here without your support! Joining us today for our 100th episode is none other than Jeremy Lunnen. Jeremy is the global leadership development programs manager of Qualfon that runs contact centers around the world. Jeremy has been with Qualfon since 2006 and leads the efforts of Qualfon University by training and developing people who are moving up their first supervisory positions.Jeremy and I had a fascinating discussion regarding management and how to train people in becoming leaders. With most job roles requiring some form of training, many people are promoted as managers get little to no movement and struggle in their new position to manage their team. Regardless if a person is a natural-born leader or has the potential to be a leader, they cannot unlock their full potential if they do not receive the proper guidance and training.We then continued how some managers and business owne