Practice Management Nuggets

In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on: Managing patient expectations Managing First Impressions Responsive communication Increasing patient trust and confidence. Susan Keane Baker, MHA Author, Managing Patient Expectations Email: susan@susanbaker.com Website: www.susanbaker.com Twitter: @SusanKB   Download the Learning Resource Guide For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction