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Business Architecture Ingredient #5 – Key Performance Indicators A review of Episode 7 - the power of policies and boundries KPI's - what to keep track of that shows you how you are doing or not doing. Example from the GAP - understanding the sweet spot Figure out your cost per lead When you have the data you can tweak Avoiding feast and famine - creating predictability An example of a Build to Rock participant "If you don't measure it, you can't manage it." KPI's along with planning and vision "Operate by design not by default." See FuelRadio.com for more