Speaking Business Podcast

My guest this week is the founder of the Secret Salesforce programme. He believes that customer experience is the biggest differentiator over which you have total control and that the human touch can have massive positive impact. He works with leaders and teams primarily in technology and professional services companies to unleash and utilise their hidden resources.  He has worked with various organisations including IBM, Capita, and KPMG helping them to create great customer experience, turn difficult customers into loyal customers and to improve overall communications.   Today we’re going to focus on the customer experience and how you too can harness your resources into a Secret Salesforce.  Please welcome Steve Catchick. Bio Steve Catchick is the founder of The Secret Salesforce Programme and equips businesses to develop a Secret Salesforce of Brand Ambassadors in order to drive engagement, reduce churn and win more business. He has been at the front line of customer service for over 25 years, mostly with