Icon-o-cast: A Podcast By Lunar
Service Design - Icon-o-Cast by Lunar - 2/19/2009
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:23:30
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Sinopsis
What makes a great service? How can designers influence the experience customers have with grocery stores, airlines and car rental agencies? Jennifer Bove of Kicker Studio and Ben Fullerton of IDEO talk with Gretchen Anderson about service design.
