Crm Mvp Podcast

I've been thinking about this episode for a while. I wanted to take some time and talk about those confrontational situations that happen once in a while during Dynamics 365 Implementations and what is the best way to manage them or diffuse them. Years ago when I was a "young Solution Architect" I was lucky enough to be mentored by someone who had been working with Dynamics CRM since its Beta days, and who I consider the best in the world at dealing with confrontation in Dynamics 365 Implementations. So, when I thought about recording an episode featuring the Top 10 confrontational situations we find on Dynamics 365 Implementations, I knew I had to get him on the show. His name is Patrick Lewis, and he joined me on this episode to talk about how he deals with these situations: The project lead on the customer side was not involved in the sales process and now wants something different The executive sponsor of the project is on the IT side and none of the users care what he/she thinks because they are sales p