I Love Bookkeeping

How can you have a hard conversation without the conversation turning into a frustrating battle of wills? Co-hosts Hannah Robinson and Melissa Honan discuss why people fear having difficult conversations and what you can do to ensure the conversation does not precipitate conflict, bad feelings, or further negative outcomes. Hannah explains how leaders can learn to manage difficult conversations even when there's the risk of a confrontation - she also explains why most people procrastinate on having uncomfortable conversations. Melissa reveals what she does to stay calm when having an uncomfortable conversation. When thinking about when to have hard conversations, Hannah encourages people to have them as soon as possible. Immediately, if possible. Melissa shares the benefits of preparing for a hard conversation ahead of time - she also reveals reasons why she's against having a script for the conversation. Hannah and Melissa agree that removing emotions from the equation is the best way to manage a difficult