I Love Bookkeeping

How should you go about building relationships with clients? What are some things you can do to stand out from the competition and wow your customers? Co-hosts Hannah Robinson and Melissa Honan share their thoughts and examples of things business owners can do to build better relationships with their clients. This episode, which is part of the Building Relationships series, addresses what’s probably the most important topic: building relationships with clients. Hannah asks Melissa whether, when she first started working for the company she now owns, she really prioritized building relationships with clients. Melissa shares a story that shows the power of relationship-building. For Hannah, focusing on getting to know people and what they’re focusing on, and going the extra mile, was one of the best ways for her to the foundation of a good relationship with a client. Melissa admits that going the extra mile to get to know clients better isn’t something that comes naturally to her. Melissa asks Hannah where she