She's Building Her Empire: Female Entrepreneurs | Women In Business | Online Marketing | Management | Productivity | Launchi

Especially as you are transferring responsibility to team members they won’t always do everything perfectly. Rather than doubting your decisions to delegate, you can see mistakes as a learning experience for everyone and a chance to increase your customer retention. We’ve all had the experience of being so frustrated by a business’s mistake that we decide never to spend our time or money there again. But when you think back to those times, consider if it was truly that they made a mistake that was so off putting or if it was the way they handled it. I bet that when a business that has delivered excellent services or products in the past takes ownership of their mistakes and offers a chance at reconciliation you would take it rather than searching for another provider of that offer. In today's episode, taken from the weekly training inside the Scale Your Small Business Facebook group, I'm sharing three steps to turning mistakes into lifelong customers. 1. I'm revealing tips for how to actually plan for mistake