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We wish every stay would be perfect and every guest would check out ready to leave a 5-star review and secure their next stay. But this is the real world, and every host will eventually face a problem with a guest's stay. From a piece of equipment breaking down to another guest making it impossible for everyone to enjoy their stay, challenging situations come up that no one wants to have to deal with.But there are some secrets to navigating them that will make everyone involved feel supported. So how do you solve guest challenges when they come up, so everyone enjoys their stay? On this edition of STR Conversations, Eric and I sit down to discuss the event that happened at Freewyld this weekend, what it taught us, and the systems we're putting in place to handle these types of situations like this in the future. We’ll walk you through our 6-step process to deal with challenges that come up with guests while they are staying at your property while communicating with them in a way that