Plan, Build, And Manage Your Offshore Business



Podcast by optiBPO


  • Importance Of Having Well Defined Policies, Processes And SOPs In Scaling A Business

    27/02/2019 Duración: 08min

    Tasks can take weeks or months for an employee to accomplish because urgent tasks continue to overwhelm them. With well-defined processes, policies and procedures, your offshore team can accomplish repetitive tasks and free up your time to focus on scaling your business. Documentation is very important as well as helpful if properly maintained and updated. optiDocs can help get these things in place pretty rapidly for customers in parallel to kicking off your offshore team.

  • The Philippines: #1 Knowledge Based Offshoring Destination

    29/10/2018 Duración: 02min

    optiBPO partners with you to plan, build and manage your offshore team in the Philippines. Join us for our regular webinars held for Australian, European and North American time zones -

  • The 3 Key Strategies Of Outsourcing And Offshoring - OptiBPO

    01/08/2018 Duración: 10min

    In offshoring, there are many things you can do remotely if you put your mind to it. Listen to Jamie McBrien, CEO of optiBPO, as he discusses why offshoring is no longer just back-office repetitive low-level tasks. ------------------------------------------------------------------------ CONTACTS: Website: Email: Call +61 2 8071 4150

  • Onshore Support in Developing Successful Offshore Relationships

    13/04/2018 Duración: 13min

    Managing an offshore team requires proper guidance, advice and support from onshore leaders. Listen to Jamie McBrien, CEO of optiBPO, as he talks more about what it takes to develop a successful relationship with your offshore team. CONTACTS: Website: Email: Call +61 2 8071 4150

  • Management Tips for a Successful Outsourcing

    13/02/2018 Duración: 10min

    After the so called “honeymoon period”, many offshore operations unfortunately "hit the wall". This is when reality starts to kick and flaws in systems and processes are discovered. Jamie McBrien’s company, optiBPO can manage that risk by starting small, defining scope, proving the concept, building confidence and then extending.

  • Not All BPOs Are Created Equal - OptiBPO

    08/12/2017 Duración: 12min

    optiBPO is an easy business to set up and anyone can call themselves a BPO. But only those with strong HR support, correct infrastructure and strategic office locations, high staff retention rate, plus effective management can survive the industry. So, how does it work? Jamie McBrien shares his insights on how to be successful in the outsourcing business.

  • Why Philippines is the Best Choice to Outsource Your Services

    10/10/2017 Duración: 10min

    Philippines is known for its large outsourcing market at $22 billion. Compared with India and other Asian countries, the Philippines has a higher literacy rate, better retention rates, better costing, and better attraction of capability, plus the fact that it is the 3rd largest English speaking country in the world.

  • Key Areas of Building an Offshore Team to Support Business Growth

    05/09/2017 Duración: 11min

    Businesses are looking for ways to enhance their capability - that means doing more with the offshore resource potential at a lesser cost. Sales and HR are only some of the key areas that needs offshore support. Taking out the admin burden off the sales team and HR personnel increase their time to focus on the high-value activities. Visit

  • optiBPO - Your Onshore Support to Ensure Offshore Success

    21/06/2017 Duración: 01min

    With costs rising and talent difficult to find, outsourcing is being embraced. The hardest part is knowing where to start. We know what to do and where to do it. We know how to manage risk and avoid disruption. We know the best management strategies for offshoring and what you need to do to be ready. We know all this because we have done it before - many times. Want your offshore team to be an extension of your business and not a separate part? We know how. We partner with you to plan, build and manage your offshore team. We work with you so you can start small, minimise risk, learn as you go and as your confidence grows, scale. Onshore support to ensure your offshore success. Our clients can testify to the savings they achieved – 50, 60, 70 or even 80%! Want to get started today? Call us now or fill in the form below and we will call you. Visit for more details.

  • Plan, Build, and Manage your Offshore Business

    08/06/2017 Duración: 06min

    The structure that you have for your onshore business differs from offshore business. optiBPO is committed in making sure that your team in the Philippines becomes an extension of your local team, and not a separate organisation. We analyze and improve your existing processes, structure, and system to get you to the next level. We will guide you and your teams, both onshore and offshore, to keep your business in the right direction. Visit our website for more information:

  • optiBPO - Optimising Business Process Offshoring

    04/04/2017 Duración: 10min

    optiBPO is not a “set and forget” type of company. We make sure to help your company build your offshore team in the Philippines, guide you from step 1 and all throughout the whole process, making sure that your team in the Philippines becomes an extension of your local team, and not a separate part. (wesbite: