Circle Of Fellows

“Strategic” communication is differentiated from other communication by one simple concept: It is “the communication principles, strategies, and initiatives used to further an organization’s goals,” according to one communication-focused website. (It’s not a bad definition, though it fails to mention “measurable,” which is a critical element of strategic communication.) The target of an organization’s strategic communication efforts is the organization’s stakeholders, those individuals, groups, or organizations directly involved with — or indirectly affected by — the organization and its work. This includes employees, people who live in the communities where the company operates, investors, the financial community, partners, vendors, suppliers, government at all levels, and more. Communication — strategic or not — is multi-directional. (Crafting communication collateral and distributing it to an audience is not communication. It’s messaging.) As a result, effective strategic communication almost always is des

The pandemic has made us look more closely at human and corporate values and the capacity that good values, morality, and ethics can provide to overcome any crisis. ESG has firmly entered the vocabulary of investors, managers, and other stakeholders as it helps assess the risks and resilience of enterprises. The corporate world faces multi-dimensional challenges and all stakeholders are focusing intently on their Environment, Social, and Governance (ESG) performance. Businesses can be rewarded in many ways when they act in a responsible manner. Through committed ESG performance, businesses can gain legitimacy; a stellar reputation; government support; strong brand equity; increased investment from socially responsible investors; attract socially conscious consumers; entice talent and gain employee trust and loyalty. In this evolving business context, we look at what role communication needs to play. Four IABC Fellows discussed a variety of issues and challenges related to ESG communication in a panel discussi

How leaders view the communication function depends entirely on whether communication produces results that matter to them. Delivering that value doesn’t just happen. In the first Circle of Fellows broadcast of 2022, four IABC Fellows explored the various dimensions of communicating for results that matter, from knowing what’s keeping leaders awake at night, the elements of the business and strategic plans, establishing the means of assessing the results of the communication, and how to share those results with leaders.Continue Reading → The post Circle of Fellows #77: Adding Value Through Communication appeared first on FIR Podcast Network.

As the new year begins, before you set your resolutions in stone, ask yourself, “How healthy is the culture of the organization where I work or the clients I serve?” And, with what you learn, consider new resolutions to make a place to work a more welcoming environment for the contributions people want to make and the ideas they want to share. IABC Fellows Alice Brink, Martha Muzychka, Lety Narvaez, and Mark Schumann took a close look at how to diagnose, develop, and deliver a culture that resonates with what matters to people, and what’s needed by organizations, where every voice is welcomed and heard. Shel Holtz moderated this discussion.Continue Reading → The post Circle of Fellows #76: How Healthy Is Your Organization’s Culture? appeared first on FIR Podcast Network.

As the world struggles with what’s next for the workplace in the wake of the global pandemic, take time to consider your career path as a communication professional. Neil Griffiths, Amanda Hamilton-Attwell, Mary Hills, and Brad Whitworth contributed their thoughts and experience to a Circle of Fellows focused on career assessment and planning, IABC’s Global Standard, strengths, professional development, certification, and more.Continue Reading → The post Circle of Fellows #75: Your Future in Focus appeared first on FIR Podcast Network.

Trust in media and business is not high, according to the latest Edelman Trust Barometer, and public relations practitioners are usually stereotyped as unethical hacks attempting to clean up the image of a person or organization that has done something bad. Yet every communication organization — IABC included — has a code of ethics that... Continue Reading → The post Circle of Fellows #74: Communication Ethics appeared first on FIR Podcast Network.

There are dramatic changes afoot among employee populations. The biggest of these are pandemic-related, including hybrid workforces and employees required to adjust to new at-work realities, including continued social distancing and other measures designed to blunt the spread of viruses. In addition, employees are leaving their jobs in record numbers, part of the “great resignation,”... Continue Reading → The post Circle of Fellows #73: Communicating in a Changing Workforce appeared first on FIR Podcast Network.

During the recent IABC World Conference, Brad Whitworth and Mark Schumann led a highly rated interactive session that examined how we use time to positively impact worlds we hope to change, lives we want to touch, and differences we need to make. Brad and Mark reprised much of that session — joined by Alice Brink and Jane Mitchell — as the five of us discussed what we are doing with our time. Here’s how Brad and Mark describe the conversation: “We fill our days fighting the realities of time. Maybe it’s time to stop the clock, take time to reflect, and recommit to what we contribute to make ours a better world.”Continue Reading → The post Circle of Fellows #72: Time Will Tell appeared first on FIR Podcast Network.

Crisis communication begins long before an organization experiences a crisis. Planning to communicate in a crisis involves considerable preparation, running the gamut from ensuring contact lists are up to date to establishing an organizational culture that is prepared to swing into action when things go south. Organizations that prepare are able to identify most issues before they become crises. But every organization will experience a crisis when decisions must be made quickly and communicated deftly and frequently across multiple channels. Missteps can exacerbate the situation but a strategic approach to a crisis can help the organization recover quickly with its reputation untarnished (or, at least, ready to be rehabilitated quickly). Four crisis-tested IABC Fellows gathered on Thursday, July 15 for a conversation about crisis communication and leadership. The conversation, moderated by IABC Fellow Shel Holtz, covered the preparation and execution of crisis communication, including a look at the leadership

What does it take to ensure success, both personally and professionally, as an organizational communicator? On June 17, five IABC Fellows gathered for a live-streamed discussion that explored some surprising elements of success.Continue Reading → The post Circle of Fellows #70: Achieving Personal and Professional Success appeared first on FIR Podcast Network.

Internal communicators have been partnering with Human Resources for years. In larger companies, HR even has communicators of its own to handle messaging about people-related matters. Changes in the workplace have led to substantial changes in HR’s role, many of which are potential flashpoints, which now add external communicators to the mix. Consider the recent news about Basecamp, in which a decision by the company’s leaders to ban political discussion from internal forums led one-third of the company’s employees to quit. In this episode of Circle of Fellows, four IABC Fellows discussed the relationship between communications and HR in an environment in which purpose and values drive employment decisions, employees expect companies to take a stand on issues that matter to them, and employee activism is on the rise.Continue Reading → The post Circle of Fellows #69: Partnering with HR appeared first on FIR Podcast Network.

Return on Investment (ROI) is a term that is tossed around loosely in some circles. Strictly speaking, ROI is expressed as a percentage determined by dividing the return (or benefit) of a monetary investment by the cost of the investment. That’s not what most communicators measure, yet the industry frequently refers to the ROI of communication. Is that a number that applies to communication? Can communication contribute to an organization’s overall ROI? What are valid alternatives to ROI that company leaders will appreciate when communicators share them? Four IABC Fellows gathered at noon ET on Thursday, April 15, 2021, to discuss these and other questions.Continue Reading → The post Circle of Fellows #68: Communications and ROI appeared first on FIR Podcast Network.

Corporate Social Responsibility has never been hotter. With younger workers insisting on working for purposeful organizations, a surge of interest in investment funds that focus on sustainable companies, and organizations embracing comprehensive ESG (Environmental, Social, Governance) initiatives, communicators have their hands full. From reporting ESG results (annual ESG reports jam-packed with data are becoming commonplace) to pitching companies’ CSR commitments, challenges abound. Simply checking off CSR boxes (donation made: check) no longer cuts it. Four IABC Fellows gathered on March 19, 2021, to discuss the state of CSR and the role communicators play in helping companies get it right and engage stakeholders appropriately.Continue Reading → The post Circle of Fellows #67: Corporate Social Responsibility appeared first on FIR Podcast Network.

What does it take to be successful as an independent communication consultant? How do you transition from your current corporate role, with all the support and resources that come with it, to working on your own? How do you drum up business, manage multiple clients, and handle all the administrivia (like contracts, invoicing, accounting, and travel booking) that go along with going solo? How do you handle demanding clients?Continue Reading → The post Circle of Fellows #66: What Does It Take to Be a Successful Independent Consultant? appeared first on FIR Podcast Network.

By any standard, 2020 was a challenging year for everyone around the globe. Communicators were among those who had to cope with the personal impact of the year’s events while simultaneously coordinating communication to their organizations’ or clients’ diverse audiences — both regular, ongoing communication and crisis-related communication. On Thursday, January 21, a truly global panel of four IABC Fellows convened to review the year in communication. (Panelists are from Australia, The Philippines, and Canada.)Continue Reading → The post Circle of Fellows #65: A Look Back at Communication in 2020 appeared first on FIR Podcast Network.

The corporate environment comprises the various aspects of work that affect employees' productivity, including when, where, and how they work. According to Indeed.com, "A work environment is the setting, social features, and physical conditions in which you perform your job. These elements can impact feelings of wellbeing, workplace relationships, collaboration, efficiency, and employee health." Elements of a corporate culture include the physical environment, the company culture, and working conditions. Business analysts have made attempts to categorize different types of corporate environments, like "artistic" (promoting innovation and experimentation, as well as personal expression), "enterprising" (emphasizing guidance of employees toward goals), and "conventional" (built on specificity, predictability, and organization).Continue Reading → The post Circle of Fellows #64: Communications and the Corporate Environment appeared first on FIR Podcast Network.

For a while, the wave of new technologies offered communicators obvious opportunities to incorporate these new tools into their communication strategies. The introduction of Twitter and Instagram, the rise of mobile use, chatbots, and other technologies that were grounded in communication were introduced at a dizzying pace. Many of today’s new crop of technologies have less obvious communication applicability. That doesn’t mean communicators should ignore them. From Artificial Intelligence to Blockchain, from live streaming to machine co-creativity, there are technologies gaining steam that can have a significant impact on the effectiveness of both internal and external communication.Continue Reading → The post Circle of Fellows #63: The Hottest New Communication Technologies appeared first on FIR Podcast Network.

Four IABC Fellows discuss how to effectively communicate workplace safety.Continue Reading → The post Circle of Fellows #62: Communicating Workplace Safety appeared first on FIR Podcast Network.

In his book, “The Great Game of Business,” Jack Stack introduced the business world to open-book management. The Great Game of Business website points out, “Open-book management at its most effective far outperforms a definition as simple as “sharing financial information with employees”. Open-book isn’t just about opening your financials to your company, it’s about responsibility, ownership, results, and growth, all of these things can come together to drive the needle forward in your organization. With proper training and knowledge, all levels of your business start to act and engage just like the owner, or leadership.” Clearly, communication is a vital dimension of open-book management. Episode 61 of "Circle of Fellows" featured four IABC Fellows looking at the communicator’s role, including introducing the concept to leadership. Panelists included moderator/Fellow Brad Whitworth and IABC Fellows Jim Shaffer, Tosh Hattori, and Amanda Hamilton-Attwell. Of special note, Jim has worked closely with Jack Stack

Episode 43 of Circle of Fellows — back in March 2019 — addressed the communicator’s role in supporting their companies’ diversity and inclusion (D&I) efforts. The topic has undergone a dramatic transformation since then and, notably, since the killing of George Floyd in Minneapolis. Suddenly, companies that had merely checked the D&I box are revisiting their commitments and introducing more meaningful policies and practices, in addition to taking direct action. IABC revisited the topic in the August episode of Circle of Fellows. Five IABC Fellows — Priya Bates, Neil Griffiths, Todd Hattori, Rajeev Kumar, and Brenda Siler — joined moderator Shel Holtz for an updated conversation about the communicator’s role in evaluating and promoting D&I; including best practices in language and visual representation.Continue Reading → The post Circle of Fellows #60: Diversity, Equity, & Inclusion appeared first on FIR Podcast Network.