Products That Count Podcast

Good customer experience or CX spans across the entire customer journey. To do that, a product leader needs to try to bring together the technology side and the human side. How can product managers utilize CX at every part of product iteration? CX thought leader Lorraine Schumacher shares how CX adds value to product teams and listening to customer voice brings success.

As more companies aim to be product-led, there are higher-level priorities for product leaders. Product managers are rising through the business ranks and gaining seats at C-suite tables, as well as the title of Chief Product Officer. How have the leadership dynamics changed as we see the rise of the CPO? Products That Count CPO Renee Niemi sits down with our founder SC Moatti to showcase the inaugural Global CPO 20 and discuss observations from the best CPOs.

As product management evolves, so do the teams around it. With product leading the way in all aspects of an organization, the effects have also shifted product operations and project management. These changes bring a question to the forefront: Why are we doing things the way we're always doing them? Contentsquare Product Leader Danny Carvajal shares his answer and demystifies the role of product excellence and enablement.

Jim Gray, former Chief Product Officer of Products That Count, interviews PTC founder SC Moatti about the history of the Product Awards in advance of the 2022 Awards, our 5th celebration.

To empower your team, as a product manager or executive, you need to set clear goals and outcomes. However, this can be difficult when each individual communicates and documents in different ways that make sense to them. How do you establish the North Star while staying hyper-focused on customers? Hinge CPO Michelle Parsons shares her methods for creating and mapping organizational goals that will scale product.

As cars become more connected, we can make more decisions using data. Automations are within reach for underwriting decisions, distribution, and claims, just to name a few. How can we create products that use data for global solutions?  In this episode, Product Talk host and ALTR Product Lead, Neha Shah, interviews Roadzen CEO Rohan Malhotra who discusses how AI data bridges the gaps between insurance and mobility to make better decisions.

The role of product manager is not necessarily one-size-fits-all. Within each company, from small start-up to very large corporations, the product manager’s leadership will need to have different approaches. As a company scales, what can a PM expect and skills they should consider? Meta Product Leader Yun-Kuan Lin shares observations of how product teams evolve as companies grow, and the difference in leadership skills at each stage.

When product managers think about setting goals within product teams, we can shy away from accepting if we have set the bar too high, for ourselves or others. We are ambitious individuals and want to meet or exceed the goals we set. How do we normalize mistakes, failure, and human error? Shopify Vice President of Product Mamuna Oladipo shares opportunities to pivot within your goals when faced with mistakes and failures.

Product leaders are category creators and world changers. For example, the world of telecommunications used to require a lot of physical dedicated equipment with a lack of flexibility. How did this industry change into the powerhouse it has become today? SignalWire founder and CEO Anthony Minessale shares how telecommunications turned into a software platform, the role it played in remote work, and what to expect for the next generation.

Experimentation can be developed as a powerful storytelling and product tool. Through experimentation, a product manager can make accurate, data-driving decisions that can expand their product’s reach. These don’t need to be complicated, but how can product managers experiment in ways that best fit their product? Dow Jones Product VP Peter Gray shares his unique insights in experimentation, subscription, and personalization to create value.

This year has been another one for the history books. In our 2021 Product Talk year in review, we handpicked an episode for each season led by some of our hosts: Transfix’s Patrick Blute, Universal Electronics’ Nikki Ahmadi, and our founder SC Moatti. Relive insights from leaders at Ramp, Dolby, and Cox Communications, as well as Silicon Valley icon Geoff Moore. Listen to their insights into industry trends and product.

Some product leaders enter this career because they want to be involved with product directly, while others jump in by happenstance. In non-tech roles such as teaching, the ability to make an impact with certain products comes from a different vantage point. How can future PMs utilize these experiences to enhance their products?  In this episode, Product Talk host and ALTR Product Lead, Neha Shah, interviews  BetterLesson Sr. VP Amber Orenstein who discusses how having a diverse professional background provides a different perspective on building quality edtech products.

There are many different products and thousands of ways to build these products. In a technology-first environment, a platform is part of this process, whether it helps to build the product or is the product itself. What comes first in all this development: the platform or the product? PepsiCo Product Lead Deepika Yerragunta shares her ideas of building platforms as products and within frameworks to boost productivity and scale.

We are online all day, every day, for all aspects of our lives and business. We want a space that is safe and trustworthy to share information without the fear of getting scammed or hacked. However, there isn’t a silver bullet or quick fix to the safety issue. How does a company treat the real-life problem of internet safety and trust? LinkedIn Product Lead Shreyas Nangalia shares how safety PMs balance challenges, solutions, and customers to make secure products.

We all use mobile apps, all day, every day. As consumers, we only see them right as an end product and don’t have any insight into all of the complexity a typical organization has to coordinate, from cross-team collaboration to integrating various technologies. What are some of the challenges and opportunities for businesses to produce high-quality mobile apps? Blue Cedar CEO John Aisien shares how product leaders can build secure mobile apps to deliver positive business outcomes.

Felipe Gasparino takes the mic to tell listeners about the category of “empowering the whole human” at the 2022 Products That Count Product Awards.

When a business wants to innovate and capture a different market segment, that might involve some big changes. For some, this also might mean changing from a direct-to-consumer approach and targeting your product toward other businesses. What are some elements and surprises to consider in order to make a successful switch? Cox Communications Product Lead Kelly Hoople shares how her path led her to a product leader role, and what it takes to be successful when moving a business from B2C to B2B.

Fmr Transformco Product Director Maheep Bhalla introduces the Responsive Product Accountability category for the 2022 Product Awards.

Most of us need some type of insurance at different points in our lives, and often more than one type of policy. The paperwork can be cumbersome, the claims drawn out, and the whole process daunting. Is the insurance industry taking a digital cue from others, and how can it become customer-empowering? Getsafe VP of Product & Design Konrad Heimpel shares insurance changes within tech and how its product development is different from other industries.

This is the third in a five-part series introducing the categories for the Products That Count 2022 Product Awards. Last time, we heard from Transfix Product Marketing Lead, Patrick Blute, on Delightful User Journey. In this talk, Indeed.com Senior International Product Lead Iryna Krutenko introduces the Level Up Scale & Complexity category for the 2022 Product Awards.