Workplace Innovator Podcast | Enhancing Your Employee Experience

René Jackson is Regional Manager of Real Estate and Facilities at Ciena Corporation in Silicon Valley, CA. Mike Petrusky asks René about her FM story and the support she has received throughout her journey from the IFMA community. René shares an inspirational quote about goal setting and discusses how anticipating employees’ needs is essential to creating great experiences and workplace satisfaction. Mike and René talk about the integration of technology and real estate as Ciena moves forward with testing a new workplace strategy to create better environments for different employee activities. It is an exciting time of change in the workplace, so René and Mike celebrate the value of FM voices being heard and they’ll put a smile on your face with their “podcast karaoke” version of a 70’s disco classic! Connect with René on LinkedIn: https://www.linkedin.com/in/René-jackson-b57b01/ Find Your Local IFMA Chapter: https://www.ifma.org/membership/membership-benefits/local-chapter-benefits Sign up for the next iOFF

Mike Petrusky, host of the Workplace Innovator Podcast, shares an update on the show now having twenty interviews in the books! As we get ready for a busy fall season, Mike asks the audience for feedback and offers ideas for finding inspiration by connecting with our community of workplace leaders at upcoming industry events. Reflecting on his recent interviews and looking ahead to plans for the future, Mike tells a story about our need to balance new, innovative pursuits, while also maintaining existing assets and caring for the built environment. Facility management and corporate real estate professionals are encouraged to seek personal connections and collaboration opportunities with our industry's experts to be a workplace innovator! Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ REGISTER for the Next LIVE Webinar with Leigh Stringer: https://www.iofficecorp.com/webinar-the-next-generation-of-healthy-workplaces Listen to the Freakonomics Radio episode "In Praise of Maintenance":

Kate North is Vice President of Workplace Innovation at Colliers International and the Global Chair of the Workplace Evolutionaries at IFMA where she is helping to build a community of practitioners, strategists and innovators that strive to “be the change” in the workplace. Mike Petrusky asks Kate to share her background story and passion for finding the connection between design and how it impacts people. Believing that workplace is a tool for transformational change, Kate encourages senior leaders to think about the workplace as a tool to attract, retain, and engage the people in their organizations. Kate and Mike agree that having a holistic view of the workplace is essential as we must be willing to step out of our comfort zone and seek to collaborate across disciplines to drive innovation. They discuss the plans for the Workplace Evolutionaries community at IFMA’s World Workplace 2018 and give us a preview of the excitement, education (and singing) that will take place in Charlotte this October! Connect

Adi Gaskell is an innovation thinker, a writer and consultant based in London, England where he contributes to some of the biggest online media platforms including Forbes, the Huffington Post, and the BBC. Mike Petrusky asks Adi about some of the recent articles he has published covering the latest trends in the world of work on his website called "The Horizons Tracker". Adi says the workplace is being reshaped by technology and evolving social trends making this a fascinating time to explore the impact of coworking, the gig economy, and big data. Mike and Adi agree about the importance of understanding people and they offer some creative inspiration and give practical advice on how to be a “Workplace Innovator”. A prolific writer, Adi shares his thoughts on learning from failures and offers valuable research about what it takes to increase collaboration at work while Mike jokes about the unfair advantages of speaking with a British accent! Connect with Adi on LinkedIn: https://www.linkedin.com/in/adigaskell/

Peter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow serves as the 2nd Vice Chair on IFMA's newly elected board of directors. In July 2018, Mike Petrusky joined Peter at the IFMA HQ Offices in Houston, TX to broadcast a live webinar called "A Roadmap to How FMs Can Deliver ROI through Workplace Experience". Peter provided information based on research from Tim Oldman at Leesman and Kate Lister of the Workplace Evolutionaries, among others. For your condensed listening pleasure, here is yet another fast-moving conversation that will help you to be a workplace innovator in your organization! Connect with Peter on LinkedIn: https://www.linkedin.com/in/peter-ankerstjerne-1aa9121/ Watch the Facebook LIVE Pre-show Video with Mike & Peter: https://www.facebook.com/InternationalFacilityManagementAssociation/videos/2046716372027559/ Download the Full 1-Hour Webinar Recording with Mike & Peter: https://www.iofficecorp.com/download-webinar-recording-a-fm-roadmap REGISTER for the Next LIVE Webinar with Leigh String

Porschia Parker CPC, ELI-MP is Founder and CEO of the Millennial Performance Institute and Fly High Coaching in Atlanta, GA. She is a Certified Professional Coach, a Myers-Briggs Type Indicator Certified Practitioner, and an Energy Leadership Index Master Practitioner. Mike Petrusky asks Porschia about how the generations are working together and the many ways that technology is impacting engagement in the workplace. Porschia says that getting all generations on the same page is essential and the need for respect, communication, and finding common ground as human beings is most important for reaching our goals. Porschia shares her expertise about improving the performance of millennials and how workplace leaders can help understand the differences in the generations to better manage their workforce. Mike & Porschia talk about motivational quotes and find inspiration in all types of music, but find a special connection with their appreciation of jazz! Connect with Porschia on LinkedIn: https://www.linkedin

John Parsons, CFM is the Director of Workplace Experience at 23andMe and a long-time member of IFMA and contributor to our FM community. Mike Petrusky asks John about his perspective on the workplace revolution and how facility leaders can create experiences that enable employees to do their best work by delivering concierge-like services that encourage innovation. John shares how he works to facilitate and communicate the mission at his company with a belief that mentoring and training using face-to-face interaction is essential. Understanding our human "DNA" and that people need a sense of place at this stage of the company's growth, John talks of the value of being together in a new corporate headquarters is essential to their success. He is passionate about helping the next generation of emerging professionals and he offers his FM story as inspiration for taking advantage of opportunities as they arise and how unplanned events and changes can offer the key to develop and advance your career. Mike and John

Thomas L. Mitchell, Jr., CFM, CFMJ, IFMA Fellow is Senior Vice President and Chief Operating Officer at FM3IS Associates in San Antonio, TX where he consults with organizations on facilities management, strategic planning, and workforce development. Mike Petrusky asks Thomas to share his FM story and his vision for managing the built environment of today and tomorrow. With decades of experience across many facility management disciplines, Thomas brings an understanding of the current needs of organizations and while many workplace dynamics may be changing, he recognizes that caring for the people occupying our facilities must remain at the center of the conversation. By raising awareness of the value of facility management, Mike & Thomas discuss how FM professionals have an opportunity to take the lead in their organizations by promoting innovation and creating workspaces that meet the needs of their employees. This is a story of inspiration that will encourage you to be a leader, a mentor, and a workplac

Lorri Rowlandson is Senior Vice President of Strategy and Innovation for BGIS, a leading global provider of real estate management and facility management services, where she focuses on delivering "practical innovation" to the workplace. In June 2018, Mike Petrusky joined with Lorri to host a live webinar event where they discussed workplace trends and disruption taking place in the world of corporate real estate and facility management. Lorri shared her philosophy and gave us five predictions for the biggest changes that will impact the workplace and the workforce in the coming years. Mike and Lorri have some fun discussing the music of Canada and the many artists that have made their mark on the U.S. This is another fast-moving, condensed conversation that will help you to be a workplace innovator in your organization! Connect with Lorri on LinkedIn: https://www.linkedin.com/in/lorri-rowlandson-a4a48b17/ Download the full webinar recording with Lorri: https://www.iofficecorp.com/download-webinar-recording-

Mark Eltringham is an author, commentator, speaker and the publisher of Workplace Insight, the UK's most widely read publication dedicated to the design and management of workplaces. Mike Petrusky is excited to talk to Mark about British music, which leads to a discussion about bands from the early days of new wave in Liverpool, including Echo & The Bunnymen. The evolution of music serves as a metaphor which leads to a conversation about the history of the workplace where Mark shares his perspective on some of the founding thought leaders in our modern workplace industry. Mike asks about today’s workplace and Mark references a recent report from Andrew Mawson of AWA, Kate Lister of Global Workplace Analytics and Haworth while also sharing some research provided by Leesman Index. Mike & Mark talk about the blurring of the lines and need for collaboration across departments inside organizations, the relationship between facilities management and workplace as a whole, while also discussing the controvers

Geoff Snavely is Vice President and General Manager at Millicare Floor & Textile Care where he is a leader with great insight about managing people in our industry. Mike Petrusky and Geoff have been long-time friends and volunteers at the Capital Chapter of IFMA where they share a passion for workplace partnerships. They get together every few months to discuss trends in the marketplace and the facility management community and Geoff is not afraid to ask the difficult questions that challenge the status quo. During this conversation, Geoff and Mike share their admiration for Kay Sargent and her understanding of the fast-changing world in which we live. Geoff challenges us by asking “So what?” and reminds us to make sure we truly understand “the why” in all that we do in the workplace and in our lives. Mike delivers more inspirational lyrics from U2 and shares a favorite quote from Simon Sinek’s book “Start with Why”. Connect with Geoff on LinkedIn: https://www.linkedin.com/in/geoff-snavely-37a7b51/ Regist

Kay Sargent, ASID, IIDA, CID, LEED® AP, MCR.w is a senior principal and director of HOK’s WorkPlace practice and a co-founder of the Workplace Evolutionaries community at IFMA. In May 2018, Mike Petrusky joined Kay at the HOK offices in Washington, D.C. to host a live webinar event where they discussed “The Big Shifts” in the workplace of today that will impact the worker of the future. Kay shared her presentation summarizing the key trends in the marketplace and then answered questions from the live online audience. Mike and Kay talked about artificial intelligence, the evolution of workspace design, elevating workplace experiences, and they emphasized the essential role of human beings in the workplace of the future. This is a fast-moving, condensed conversation that will inspire and encourage you to be a workplace innovator in your organization! Connect with Kay on LinkedIn: https://www.linkedin.com/in/kay-sargent-53b2431/ Download the full webinar recording of “The Big Shift with Kay Sargent”: https://ww

Rex Miller is a consultant, speaker, and the author of “The Healthy Workplace Nudge: How Healthy People, Culture, and Buildings Lead to High Performance”. Mike Petrusky asks Rex about getting started with human behavior changes and explores how insights gained from new research on health and wellness in the workplace have shifted the conversation. Rex and his team used extensive studies to discover the the root problem with workplace wellness programs and suggest how organizations can make them more effective. The built environment and physical space is now a central character in the discussion as we seek to manage stress in the workplace and Rex says for the first time that medical science and building science have converged to create healthier environments. Rex shares his thoughts on strategic foresight and culture change and the need for collaboration across different departments to shift behavioral health. Mike asks Rex about his favorite song and musical artist which leads to another edition of “podcast

Jill Christensen is a best-selling author, international keynote speaker, and she partners with the best and brightest leaders around the world to re-engage employees, improve productivity, retention, customer satisfaction, and revenue growth. Mike Petrusky asks Jill to share her ideas about how workplace leaders from every department can influence their organization’s culture to improve engagement and deliver enhanced employee experiences. Jill and Mike agree that human beings are wired similarly regardless of where they are in the world or what their generational category. They discuss practical ideas and share advice about strategic thinking and problem solving, regardless of your role, which will help you deliver positive culture change in your organization. Mike and Jill discuss one of the most amazing venues in Denver which inspires Mike to perform the opening of his favorite concert film by U2! Connect with Jill on LinkedIn: https://www.linkedin.com/in/jillchristensen/ Find details about Jill’s book &a

Dr. Eunhwa Yang is an assistant professor in the School of Building Construction at Georgia Tech where her scholarly passion lies in the area of sustainable building practices and the relationship between people and the built environment. Mike Petrusky asks Dr. Yang about her research and the insights she has gained regarding workplace leadership, innovation, change management and the human side of adopting new technologies. The talent gap in the FM community has led Dr. Yang to pursue a partnership with the IFMA Atlanta Chapter which allows her to bring experiential learning to the students at GT. Passing along knowledge through personal interaction and the importance of communication and partnerships are the keys to success when proving our value in the workplace. While isolation and a lack of human interaction leads to loneliness, Mike and Dr. Yang discuss how workplace leaders have an opportunity to address this problem with thoughtful strategies for the built environment. Dr. Yang also recognizes the rol

Michelle Boolton is National Architecture & Design Manager at Gunlocke where she is a dedicated leader and lifelong student of design. Mike Petrusky asks Michelle about her “passion and purpose” to understand the workplace by conducting research, developing insights, and contributing to the ongoing conversation about space and why it matters. Michelle emphasizes the primary importance of human beings when designing spaces and she shares some of what she has learned about the psychology of people, workplace culture, and supporting privacy while accentuating focused work. Mike and Michelle discuss converging technologies in the workplace and the 2018 IIDA roundtable discussions where Michelle contributed her ideas about the business of design and what the year 2045 might look like around people and place and purpose. This episode offers motivation, inspiration and music from Pink and Katy Perry, as well as a few laughs along the way! Connect with Michelle on LinkedIn: https://www.linkedin.com/in/michelleboo

David Martínez, PhD is Global Director at FMHOUSE, an international firm providing Facility Management consultancy and training, while also serving as Director of CIFMERS Global. In recognition of World FM Day this week, Mike Petrusky asks David to share his perspective on the state of the facility management industry across the world. David offers an analogy to help explain how facility management is viewed and how workplace-related terminology is understood in different countries. Mike and David talk about some of the past guests from the “FM Innovator” podcast and the thought-leadership that have provided to the FM community. They also agree on the importance of elevating the FM profession and the need to educate people outside of the profession through platforms like this podcast and CIFMERS Global conferences. Mike also asks David about the type of music that gets him inspired and is surprised by the response! Connect with David on LinkedIn: https://www.linkedin.com/in/davidmartinezfm/ Find details about

Houston, TX was the location for the “Workplace Champions Summit 2018” – iOFFICE’s 3rd Annual User Conference which took place in April. After two days at Minute Maid Park, watching a little baseball, socializing and working together to take advantage of all the exciting opportunities that exist in today’s workplace, Mike Petrusky shares audio highlights from the event. One of the themes on everyone’s mind was the idea of designing a workplace today that will meet the needs of employees tomorrow and for years to come. We know that creating a strong employee experience is at the center of the conversation, along with smart workplace technology and data insights. This episode includes audio clips from: Jill Christensen - Employee Engagement Expert, Best Selling Author & Keynote Speaker Learn more about Jill: http://www.jillchristensenintl.com/ Vik Bangia - Business Strategist, Corporate RE Outsourcing Expert & Keynote Speaker Learn more about Vik: http://www.verumconsulting.com/ Stephen Hinkle - Sr. Fac

Dusty Duistermars is Senior Managing Director, Connected Places Practice Group, Innovation & Solutions Team at Newmark Knight Frank. Mike Petrusky asks Dusty about key technology trends and available tools that are impacting our workplace experiences. The problems that Dusty’s group works to solve include everything from basic occupancy planning to conference room scheduling and leveraging data from integrated automation systems. Dusty says that the first step workplace leaders should take is to really understand how an organization works by gathering data about how space is utilized. He explains the three different levels of smart offices and the requirements needed to help companies connect their employees to the workplace using mobile platforms. Mike asks Dusty about bringing together decision-makers from various departments and how workplace professionals can be more strategic about improving productivity by connecting people to their space. Mike and Dusty share a favorite book author, inspirational q

Brittanie Campbell-Turner is a construction enthusiast, blockchain advocate, lean thinker, and the host of “The Constructrr Podcast” where she interviews AEC and workplace industry-leaders about not only trends, but the cultural impact of construction projects. Mike Petrusky met with Brittanie during IFMA’s Facility Fusion in Chicago and she shared her passion for the construction industry and offered insights gathered from interviewing guests while recording more than 60 episodes of her show. Culture change requires a mindset shift to apply the data and information we have available so that people can learn how best to interact with technology. Mike and Brittanie share a common philosophy and a desire to focus on human relationships and the importance of transparency in these relationships for the greater good. With an expertise in project management, Brittanie talks about the need for flexibility and a strategic view of collaboration with FM, HR and all other stakeholders during a construction project. Mike