Rethink Retail

"Loyalty is an emotional concept, not just a transactional one." - Giri Agarwal Explore the dynamic world of customer loyalty on the RETHINK Retail Podcast with our esteemed host, Melissa Minkow, Director of Retail Strategy at CI&T. This episode brings together the profound insights of Giri Agarwal, Chief Strategy Officer at Incisiv, and Bernd Kraus, Senior Vice President of Software Solutions at Diebold Nixdorf. They delve into the nuances of building lasting customer relationships amidst the challenges of the modern retail landscape. Discover innovative strategies to harness technology and data for enhancing loyalty, and understand the importance of a consistent experience across all retail channels. This conversation is packed with valuable takeaways for retailers dedicated to enriching customer engagement in the digital era.

In this episode of the RETHINK Retail Podcast, Top Retail Expert Cathy McCabe sits down with Nancy Taylor, Co-Founder of époque évolution and VP of Design at Lolë Brands. Nancy brings over a decade of experience as a senior designer at renowned brands such as Athleta and Gaiam. Her passion for fitness and wellness has been pivotal in revolutionizing the athletic apparel industry, infusing functionality with everyday wearability. Nancy's focus on sustainability and responsible manufacturing led to the creation of époque évolution, where she continues to drive impactful change in the fashion landscape. With a deep understanding of the evolving consumer mindset, Nancy Taylor's expertise offers invaluable insights into embracing sustainable practices and promoting a mindset shift among customers. "Stay open, stay curious, and constantly try to invent and look at newer ways that solve problems. Fashion is one thing, but for us, functional fashion is to solve problems for the customer and make the ease of her

In this episode, host Christine Russo sits down with Gaurav Patel, Senior Director of Engineering - Store Experience at H-E-B, one of America’s largest privately-owned grocery retailers. Gaurav shares how H-E-B, a company known for its commitment to quality and customer service, has embraced technology to transform the grocery store industry. From the inception of curbside pickup as a strategic opportunity during 2020 to leveraging digital solutions for inventory management and customer engagement, H-E-B is at the forefront of retail innovation.

AI is eliminating friction points and transforming self-checkout - making age verification and product recognition faster and more efficient than ever before.  Join us on our latest Rethink Retail Podcast, with host and Top Retail Expert, April Sabral, as we delve into insightful discussions with Ohad Elzur of  O+O Store & Promotion Technology Director at AS Watson and Arvin Jawa VP Global Retail Strategy and Regional VP Americas Retail at Diebold Nixdorf.  They're unpacking exclusive insights and cutting-edge strategies in AI, self-checkout, and sustainable retail that are reshaping modern customer experiences.  Tune in to learn how these innovations can drive your business forward and keep you ahead in the ever-evolving retail game.

Live from NRF 2024, RETHINK Retail's Chief Community Officer Kirat Anand sits down with Lauri Joffe Turjeman, Chief Marketing Officer at American Freight. In this episode, Lauri shares the secrets behind American Freight's rapid success, from embracing a customer-centric value approach to leveraging innovative technology. This episode also explores the latest advancements in search technology, reshaping the retail landscape for improved product discoverability. Lauri offers her perspectives on market trends and consumer expectations, as well as the strengthened community engagement and partnership initiatives that she leads to drive positive change in the retail sector. Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ For more retail insights visit www.rethink.industries If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify,

Welcome to this engaging episode of the RETHINK Retail Podcast, featuring Pauline Monin, Director of Product Marketing at VusionGroup. In this exclusive interview, we uncover the exciting transformation of SES-imagotag into VusionGroup, and what it signifies for the retail industry. Delve into the advancements of their signature electronic shelf label and learn how VusionGroup is integrating AI and data analytics to reshape retail. Pauline shares insights on prioritizing both people and performance in the digital era, and offers a glimpse into the future of retail technology. Join us as we explore the secrets behind VusionGroup’s rapid growth and their vision for changing the game for retailers and brands. This episode is a must-listen for anyone interested in the cutting-edge of retail digitalization.

Recorded live at #NRF2024, join host Andrew Smith and our expert panel: Hitha Herzog, Guy Courtin, and Brandon Rael as they dive into the groundbreaking journey of @Patagonia in the world of sustainable retail and fashion.

This episode of the RETHINK Retail Podcast was recorded live at the RETHINK Retail Podcast Media Booth during the NRF 2024 Big Show. In this episode of the RETHINK Retail Podcast, RETHINK Retail CCO is joined by Andy Laudato, Chief Operations Officer of The Vitamin Shoppe. During their conversation, Andy shares his insights on fostering innovation in the retail industry and discusses the importance of collaboration, continuous improvement, and adopting a customer-centric approach. Through practical examples from Vitamin Shoppe, such as leveraging AI for real-time communication and enhancing the customer experience, Laudato demonstrates the relevance of his expertise in the field. "Necessity drives innovation. And so, when solving a problem for your customer, first you have to identify what that is. Or maybe it's not just a problem, but just an opportunity to do something better." - Andy Laudato Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on

In this episode of the RETHINK Retail Podcast, RETHINK Retail's Chief Community Officer Kirat Anand sits down with Deepak Jose, Global Head of One Demand Data & Analytics Solutions at Mars Wrigley. Deepak's expertise shines as he discusses the transformative power of AI in data analytics, emphasizing the importance of aligning data initiatives with specific business objectives. Deepak's approach, guided by a commitment to core values, ensures that the direction of data and analytics is consistently shaped by business needs and facilitated by analytics capabilities. With a purpose-led culture at Mars Wrigley, discover how this approach not only drives success but fosters innovation. From responsible AI use to empowering professionals in the retail sector, Deepak's wisdom provides a roadmap for mastering data discipline, optimizing analytics efforts and driving better business outcomes. Mars Wrigley's triple bottom line philosophy is to prioritize people, organizations, and the planet. Resources: Nominate t

In this episode of the RETHINK Retail Podcast, RETHINK Retail’s Chief Community Officer Kirat Anand sits down with Francisco Bram, Vice President of Marketing and Customer Insights at Albertsons Companies. Francisco's diverse experience, spanning innovative projects at Siemens and leading marketing endeavors at Uber, provides a unique perspective. Demonstrating his dedication to quality and agility, Francisco has played a pivotal role at Albertsons, reshaping the grocery customer journey, cultivating enduring connections, and propelling long-term value. Francisco speaks to the intricate interplay of data in the retail industry, shedding light on Albertsons' strategic approach. The discussion delves into the customer feedback loop and iterative improvement, emphasizing the continuous refinement of strategies based on valuable customer insights. Francisco also explores the integration of loyalty and health initiatives, highlighting how prioritizing customers' well-being guides personalized experiences. The conv

Uncover the future of retail tech in our latest RETHINK Retail Podcast episode! Host April Waits welcomes Pierre-Marie Rallu, VP of Captana North America at SES-imagotag. Dive into the impact of computer vision and AI on the retail industry, consumer responses to in-store cameras, and how retailers can quantify success with this technology. Explore the role of Captana in omnichannel strategies, its evolution alongside AI, ML, IoT, and more. Plus, gain valuable insights for retailers considering tech integration in their stores.

In this episode of the RETHINK Retail Podcast, RETHINK Retail's Chief Community Officer, Kirat Anand sits down with President & CEO of Robert Graham, Andrew Berg. Andrew's 26-year career in the retail and fashion industry, marked by pivotal roles at Gap Inc., Ralph Lauren's Rugby, and Theory, brings a wealth of insights into strategic growth opportunities. This episode explores the origins and creative process behind Robert Graham's expressive and unique clothing and brings valuable perspectives on how the brand’s customer journey enhances the retail experience. Andrew shares his strategic leadership, successfully launching categories like women's wear and a clubhouse golf performance line, alongside significant tech stack enhancements, positioning him as a respected authority in the industry. Andrew's expertise in merchandising, storytelling, and brand building is evident in his leadership role, where he has played a pivotal part in propelling the growth and success of Robert Graham. Resources: Nominate t

In this episode of the RETHINK Retail Podcast, RETHINK Retail's CCO Kirat Anand, sits down with President and CEO of Boston Proper, Sheryl Clark. With over 35 years of experience in leadership roles at Bloomingdale's, Gap, and Old Navy, Sheryl shares insights on how she successfully navigated various ownership changes, tests and implements various technologies, recruits and retains top talent, and transitioned the company culture from a legacy catalog focus to a digital-first approach, all while maintaining Lucy as the north star. Sheryl Clark's customer first approach, marked by calculated risk-taking and an understanding of market dynamics, offers a wealth of knowledge based on her personal journey. Listen in as Sheryl shares her expertise, demystifies common myths about digital marketing, and provides advice for thriving in the online retail space. Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-indus

In this new episode of Retail Tech Tips, we will dive into one of the biggest topics in retail: digitizing the in-store experience. Revenue from eCommerce sales in the US is expected to top $1T in 2024. There is no denying eCommerce’s continued growth, and while brick-and-mortar retail still accounts for most of all retail sales today, it needs to adapt to stay relevant, merging the personalization, convenience, and flexibility of eCommerce with the experientialism and immediacy of the in-store shopping experience. Yet, the question of how to go about achieving a store’s digital transformation is a broad one, and it depends heavily on the goals and consumer base of a given retailer. This episode seeks to help retailers understand what they should be prioritizing in their ongoing digital transformations while highlighting what help may be available along the way.

In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Anna Harman and Lisa Bubbers, co-founders of Studs. Join the conversation as Anna and Lisa redefine ear piercings, empowering individuals to express themselves uniquely. Anna and Lisa have set out to create an innovative approach providing services from first-time piercings to custom Earscapes®. Studs caters to modern consumers, setting a new industry standard with needle-only piercings and a focus on customer education. The concept of Earscaping® seamlessly combines the processes of piercing and selecting jewelry, creating a cohesive experience. This trend is especially striking a chord with millennials and Gen Z, a generation that highly values self-expression through body modifications, and Studs is leading the way in embracing this movement. Tune in for insight into Anna and Lisa's entrepreneurial journey and how they crafted a distinctive space where innovation meets self-expression in the realm of ear jewelry. Resour

In this episode of the RETHINK Retail Podcast, RETHINK Retail’s CCO Kirat Anand sits down with COO of Misfits Market, Corey Farrell. Misfits Market is a sustainable grocery delivery company. As COO, Corey plays a key role in the company's mission to eliminate food waste and provide consumers with convenient access to high-quality grocery items at affordable prices. Through partnerships with farmers and CPG companies, Misfits Market sources products that would otherwise go to waste, offering customers a range of sustainable and affordable options. Corey's expertise in building relationships with suppliers and optimizing the supply chain has helped Misfits Market thrive in a competitive grocery landscape. With a focus on sustainability and value, Corey and the Misfits Market team are revolutionizing the way we shop for groceries and making a positive impact on the environment. Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linked

In this episode of the RETHINK Retail Podcast, Top Retail Influencer Michael Zakkour sits down with CEO of Fullbeauty Brands, Jim Fogarty. Their conversation dives deep into the challenges of cultivating lasting customer relationships, including the impact of embracing diversity for inclusive brand success. Jim Fogarty's role as CEO has been instrumental in steering Fullbeauty Brands toward success. With a keen focus on effective direct-to-consumer (D2C) strategies, Fogarty shares insights into the intentional targeting of diverse customer segments. The company empowers plus-size women through thoughtful fashion choices, reflecting a commitment to inclusivity. Fullbeauty Brands further distinguishes itself by skillfully harnessing the power of social media and celebrity influence to actively engage customers, fortifying the brand's presence in the market. Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-i

Kicking off the busiest shopping week of the year, RETHINK Retail's Chief Community Officer Kirat Anand sits down with Rob Brooks, President and CEO of Saks OFF 5TH, for his first conversation since taking on the role, for an exclusive Global Retail Leader Member Spotlight conversation. Listen the full episode at learn: About Rob’s Retail Journey Rob, a seasoned retail veteran, shares his insights and experiences that have shaped his leadership approach and contributed to Saks OFF 5TH's success in the highly competitive off-price luxury sector. He shares his strategies which include emphasizing the importance of customer first approach, product differentiation and empowering associates. His Leadership Style and How he Built an All-Star Leadership Team Rob sheds light on his leadership philosophy, and how he reinvented and evolved legacy retail leadership roles. Revealing how he has carefully crafted a team of talented leaders who share his vision and commitment to delivering excellence for the Saks Off

In this episode of the RETHINK Retail podcast, RETHINK Retail Chief Community Officer Kirat Anand sits down with Nate Frazier, Chief Operational Officer of GNC, a leading health and wellness brand. During their conversation, Nate shares his background in retail and his passion for helping people live healthier lives. He discusses GNC's transformation in the retail industry, including their shift to a private market and the optimization of their store network, as well as the importance of their GNC coaches, who are well-trained in health and wellness, and how they have implemented a gamified training platform to enhance the consumer experience. Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ For more retail insights visit www.rethink.industries If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpo

Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine retailers that have a unique history, are making innovative changes to their business model, or are overcoming challenges to stay relevant in this highly competitive landscape. This week, we're stepping into a realm filled with nostalgia, a world that started in a quaint Danish workshop and grew into an icon in every child's playroom and adult's memory. Think back to those tiny, colorful bricks that clicked together to create everything from castles to spaceships, sparking endless hours of creativity and fun. It’s a brand that’s not just about play; it's about the joy of building and the thrill of bringing imagination to life. From inspiring movies to thrilling theme parks, this brand has been a magical part of our childhood and continues to capture hearts across the globe. That's right – this week, we're talking about LEGO.