Rethink Retail

Join Dara Meath, CTO of Build-A-Bear Workshop and host Casey Golden, CEO of Luxlock, as they explore the integration of technology in retail to create immersive and engaging customer experiences. In this episode, Dara discusses how Build-A-Bear uses innovative tech solutions to bring joy and memorable moments to consumers. Learn about their approach to touch and play technology, digital transformation, and creating personalized interactions in-store and online.

Explore the transformative power of retail media networks in this insightful episode of Rethink Retail with Kathryn Mazza, SVP at Hy-Vee RedMedia, and Melissa Minkow, Director of Retail Strategy at CI&T. Kathryn shares her extensive experience, illustrating how these networks enhance customer connections and support strategic advertising. The discussion also delves into Verint’s innovative tools like Retail Choreography and Voice of the Customer, showcasing how to harness omnichannel feedback to optimize customer experiences. This episode is packed with expert insights on using technology to adapt to consumer expectations and refine retail strategies. Tune in to learn how to implement these advanced tools in your retail operations.

"Loyalty is the name of the game, and brands are pulling out all the stops to capture and retain their customers." - Andrea K. Leigh During #Shoptalk 2024, we had the pleasure of having Andrea K. Leigh, Michael Kline, Liza Amlani, and Neil Saunders on the Retail Therapy podcast! This episode, we chatted about everything happening in the athletic retail space! From Nike’s AI footprint to Lululemon’s partnerships, Adidas’ innovation, and so much more, these guests cover everything you need to know about fitness brands in a changing climate. Huge thanks to Blue Yonder and our other RCA members at Adobe, Icertis, and Microsoft for sponsoring this episode of Retail Therapy

In Episode 3 of the Accelerated Retail series with Microsoft, we will dive into "The Power of a Connected Supply Chain", exploring AI and cloud technologies in retail. With insights from Microsoft and our Top Retail Experts, discover how you can leverage supply chain optimization for your business through more accurate inventory tracking and cloud data migration. Tune into this episode and get to learn more about the future of retail supply chain! Find out on how Microsoft empowers retail businesses here: https://www.microsoft.com/en-us/industry/retail/microsoft-cloud-for-retail

In this RETHINK Retail Podcast episode, host Carol Spieckerman, RETHINK Retail's recognized Top Retail Expert, sits down with Jeff Yurcisin, CEO of Grove Collaborative, to delve into the company's innovative approach to blending sustainability with profitability. Discover Grove Collaborative's commitment to creating high-performance, planet-first products and learn why prioritizing sustainability and customer trust is essential for future growth. This conversation offers invaluable insights for anyone looking to implement sustainable retail strategies effectively. Jeff Yurcisin shares, "We are relentlessly creating and curating high-performance planet-first products for the people who are paying attention." Tune in for a compelling discussion on the future of sustainable retailing.

In this episode of the RETHINK Retail podcast, Top Retail Expert Melissa Minkow sits down with Mark Messing, Vice President of Digital Experience and Loyalty at Domino's Pizza, to dive into the evolving landscape of retail and customer experience. Discover how Domino's Pizza is not just a pizza company anymore, but a tech disruptor in the retail space. Their digital transformation secrets and innovative loyalty rewards programs will leave you rethinking the future of retail. Uncover the unexpected strategies that are revolutionizing the industry and learn how AI is shaping personalized shopping experiences. Melissa highlights the importance of quality, price, and convenience from CINT's report, while Mark shares Domino's innovative strategies like pinpoint delivery and a new rewards program. They explore the role of AI in personalizing experiences, underlining the need to balance technology with customer-centric values. This episode offers essential insights for retail and marketing professionals on adapti

Welcome to a groundbreaking episode of the Retail Cloud Alliance podcast series, where we journey through "The 'Verses:" Exploring AR, VR, and Everything in Between." Host Andrew Smith, along with a panel of visionary leaders – Rebekah Kondrat (rekon retail), Alan Smithson (METAVRSE), and Michael Zakkour (5 New Digital) – unpack the seismic shifts in retail brought about by AR, VR, and the metaverse. This episode not only highlights the innovations reshaping retail but also discusses the tangible impacts on shopping experiences, brand engagement, and the evolving expectations of consumers. Whether you're a retailer, tech enthusiast, or just curious about the future of commerce, this conversation will provide valuable insights into the technologies shaping tomorrow's retail world.

Episode 2 of the RETHINK Retail and Microsoft Mini Podcast Series, "Unlocking True Personalization in 2024 with Unified Commerce," is where the future of retail is unveiled. Joined by Microsoft and industry experts, we dissect the evolution of retail through cloud technologies, AI, and data. Discover why 71% of consumers demand personalized experiences and how businesses are responding. From omnichannel to unified commerce, learn how to leverage technology for truly individualized customer journeys. Whether you're in retail, tech, or just fascinated by the rapid evolution of shopping, this episode is a treasure trove of insights on privacy-respecting personalization and the future of retail engagement.

Dive into the latest RETHINK Retail Podcast episode where host Gabriella Bock engages with Amy Darlison Lee, Global Head of Retailers and Brands for Shoptalk, and Ashley McDonnell Global Digital Media & E-Commerce Director at Puig. This discussion is a "can't miss" for retail professionals eager to leverage influencer marketing, global shopper insights, and optimize trade show experiences for unparalleled business growth. Listen to get Amy's and Ashley's perspective on: AI in Retail: AI's role in revolutionizing retail operations and customer engagement.

In this episode of the RETHINK Retail Podcast, Host Gabriella Bock sits down with Elle Wang, founder and CEO of Emilia George, who shares her entrepreneurial journey from working as a UN advisor to founding a successful maternity brand. During their conversation, Elle discusses the inspiration behind the brand and shares her strategic approach to growth and fundraising while highlighting her passion for sustainability and social responsibility. Elle's unwavering commitment to creating a brand that resonates with women's real-life needs led her to challenge traditional maternity styles and advocate for more inclusive and functional designs. Her empathetic approach, fueled by her encounters with women from diverse backgrounds, shaped Emilia George into a brand that not only offers fashion-forward clothing but also strives to enrich the motherhood experience. Elle's story serves as an inspiration for aspiring entrepreneurs navigating the challenges of building a successful lifestyle brand in a competitive m

In this first episode of our four-part mini series, Top Retail Experts and Thought Leaders behind Microsoft explore how AI infrastructure is revolutionizing data accessibility and strengthening security measures. And with cloud technologies taking over retail, there are new opportunities to harness the power of these large, complex data sets in meaningful ways. Special thanks to David Phipps, Sandeep Oni, Shelly Branston, Jose Luis Ortiz, and Charles Haseman for sharing their thoughts in this episode, and to Microsoft for making this possible.

“What I love about AxleHire is that it has an incredibly high product market fit for eCommerce brands. That fit has led to nine years of growth at 70% CAGR. We love our customers, and our customers love us.” - Raj Ramanan, CEO In this episode of the RETHINK Retail Podcast, Trevor Sumner, Raydiant's Head of AI and Innovation sits down with Raj Ramanan, CEO of AxleHire, during #NRF 2024 to delve into how next-level delivery services can bolster an online retailer’s brand and help retain customers. Trevor and Raj unravel how a superior delivery experience can elevate customer loyalty and dig into the connection between reliable, fast deliveries and long term customer relationships. Discover how AxleHire's commitment to seamless, rapid, and top-quality delivery solutions promises to redefine your shipping approach – without costing more.

In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Jay Shields, SVP of Sales and Customer Success at Pomeroy, at NRF 2024 to delve into the ever-evolving retail landscape. Jay’s enthusiasm for finding innovative solutions that enhance the shopping journey is palpable, as she shares her vision for integrating technology into retail spaces in a way that feels natural and enriching. Through her work at Pomeroy, Jay aims to empower retailers to embrace technological advancements, ultimately fostering a more interactive and personalized shopping environment for consumers. Throughout the conversation, Jay emphasizes the significance of trying out new technologies, understanding current infrastructure and hardware capabilities, and the need for retailers to adapt and pivot easily. “Retailers are only able to move as fast as their environments allow. You could have the latest idea on RFID and being able to use AI in your cashier's ears. However, if you don't have the right broadb

Welcome retail executives and decision-makers. Dive into the engaging discussion between leading experts Brandon Rael, Howe Gu, and Venky Shankar as they uncover AI and cloud strategies to enhance customer experiences. Learn how advanced analytics and intelligent capabilities are operationalizing data to empower associates, accelerate checkout, and drive personalization. Gain insights into leveraging these tools while ensuring privacy and security.

In this episode of the RETHINK Retail podcast, Julia Hare sits down with Michelle Kelly, CEO of the iconic fashion brand Lilly Pulitzer. Kelly’s leadership has been instrumental in guiding Lily Pulitzer through a transformative phase, transitioning from a wholesale-only model to a multi-channel retail approach. With a strong focus on customer-centric strategies and personalized marketing, Michelle's expertise has significantly contributed to the brand's success. During their conversation, Kelly shares her inspiring journey to becoming the brand's CEO and highlights the brand's timeless commitment to making customers happy, preserving their unique hand-painted prints, and balancing trends with a focus on quality and longevity. “And isn't that the beauty of retail? There's always another season, there's always another collection. There's always another day to open the store.” - Michelle Kelly Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on Li

In this episode of the RETHINK Retail Podcast, Top Retail Expert Brandon Rael sits down with Jamshed Mughal, SVP and Global Head of Strategy & Services at Marigold. Joining live at the National Retail Federation's Big Show 2024, Mughal is a seasoned expert in Mar tech and relationship marketing solutions, bringing an abundance of experience to the table. With a strong focus on driving customer loyalty and personalized brand experiences, Mughal has been instrumental in leading Marigold to deliver cutting-edge marketing technology and professional services for over 40,000 brands and organizations worldwide. His insights and innovative strategies have played a pivotal role in Marigold's evolution from single-channel to multichannel and omnichannel experiences, emphasizing the importance of hyper-personalization at scale while navigating privacy and cybersecurity challenges. With an impressive track record in the industry, Mughal's expertise is sure to provide valuable insights into the ever-changing land

In this episode of the RETHINK Retail Podcast, host Kirat Anand sits down with guests Logan Duran, VP of ESG Strategy Tapestry and Josh Levy, Director of Business Development at Pivot Energy, to discuss their recent partnership and sustainable energy solutions in the fashion industry. Together, they dive into Tapestry's proactive approach to sustainability, including their commitment to renewable energy and the innovative use of technology like QR codes and NFC chips to enhance transparency and traceability in their products. Duran emphasizes Tapestry's focus on environmentally preferred materials and their partnership with Gen Phoenix to create textiles from recycled leather fibers, aligning with their goal to prioritize the traceability and sustainability of their leather supply chain. Meanwhile, Levy sheds light on the importance of renewable energy certificates in showcasing sustainability efforts and the increasing demand for sustainable practices in the fashion and energy industries. The conversa

In this episode of the RETHINK Retail podcast, Jumpmind CEO Joe Corbin emphasizes the need to simplify store journeys and empower associates. From tackling the challenges faced by large retailers to exploring the potential of AI, this conversation offers actionable insights into driving innovation and enhancing customer satisfaction.

In this episode of the RETHINK Retail Podcast, host and RETHINK Retail CCO Kirat Anand dives into a conversation with Group VP of Innovation at AmeriCo Group and Global Retail Leader Barry McGeough, who shares his journey from aspiring opera singer to influential product innovator. Barry's insights into applied innovation and sustainability in the retail industry offer a unique perspective, drawing from his experiences at renowned companies like Google, PVH, Speedo, and Tommy Hilfiger. His emphasis on the symbiotic relationship between sustainability and profitability, as well as the need to adapt to sustainability mandates, makes this episode a must-listen for retail industry leaders looking to drive growth and success through innovative and sustainable practices. With a focus on balancing product development, staying ahead of tech trends, and creating positive environmental and social impact, Barry's playbook for applied innovation offers actionable insights for retail executives striving to lead thei

"Loyalty is an emotional concept, not just a transactional one." - Giri Agarwal Explore the dynamic world of customer loyalty on the RETHINK Retail Podcast with our esteemed host, Melissa Minkow, Director of Retail Strategy at CI&T. This episode brings together the profound insights of Giri Agarwal, Chief Strategy Officer at Incisiv, and Bernd Kraus, Senior Vice President of Software Solutions at Diebold Nixdorf. They delve into the nuances of building lasting customer relationships amidst the challenges of the modern retail landscape. Discover innovative strategies to harness technology and data for enhancing loyalty, and understand the importance of a consistent experience across all retail channels. This conversation is packed with valuable takeaways for retailers dedicated to enriching customer engagement in the digital era.