Mafia Memoirs by Zenware

Building a business is no easy feat. In this episode, we sit down with Jamie Gonzalez, owner of JNG Auto Recon, to explore his journey from running a mobile detailing service to managing multiple facilities that handle detailing, paint bays, and restoration. Jamie opens up about how he’s built not only a successful business but a culture centered around exceptional customer service and strong team development. He shares his belief that many business owners hesitate to fully equip their employees for fear that they might leave and become competitors, but emphasizes that empowering your team is key to success. Understanding his employees' needs—recognizing burnout, finding the right roles, and aligning work with their natural talents—has been crucial in Jamie’s approach. He highlights how investing in and supporting his team not only benefits the individuals but also strengthens and grows the business. In a nutshell, "It's like if you're mad about this guy is because you're holding out