Steelcase 360: Real Time

Most organizations still haven’t cracked hybrid work — not in a way that truly supports performance, development, or culture. As Peter Cappelli and Ranya Nehmeh put it, “the issue is not whether the office is good or bad,” but that companies haven’t designed hybrid intentionally enough to make it work. Drawing on new research and their book In Praise of the Office, they unpack why culture is weakening, why relationships and learning are eroding, and how leaders can rebuild connection through clearer expectations, smarter design, and more intentional management. Peter Cappelli is a professor of management and director of the Center for Human Resources at the Wharton School of the University of Pennsylvania. A leading voice on work, talent, and organizational performance, he brings decades of research on how workplaces function and why management practices succeed or fail. Ranya Nehmeh is a senior HR strategist, author, and executive advisor focused on organizational culture, leadership, and the future of work