Ceb Talent Angle With Scott Engler

Organizations obsess over predictions and forecasting, but the only certainty there is about the future is uncertainty. In this Talent Angle podcast interview, Margaret Heffernan, author of “Uncharted: How to Navigate the Future,” explores how to operate with agility in times of uncertainty; arguing that the events with the greatest impact on complex systems — whether organizations or humanity — are often unpredictable. To better prepare for future uncertainty, she urges leaders and their employees to solicit the viewpoints of those around them for a holistic understanding of decisions and their consequences. *This episode is an excerpt taken from our 2020 interview.

The turbulence that shaped 2021 is expected to increase in 2022. In this Talent Angle interview, Gartner’s Chief of HR Research Brian Kropp shares the critical talent predictions that will shape the workplace in the year ahead. He believes these shifts — labor market competition, talent management, hybrid work, fairness and health and wellness —will affect how HR functions prioritize their time, resources, and political capital. Run Time: 46:34 minutes You can read the full list of predictions at “11 Trends that Will Shape Work in 2022 and Beyond.”

In her book “The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It,” Jennifer Moss implores organizations to design burnout strategies that move beyond apps, wellness programs and perks. Instead, she makes the case for a systematic and preventative approach to building an anti-burnout strategy. To do so, organizations must first understand the key drivers of burnout, why conventional approaches fall short and how leaders can build cultures that prioritize workforce resilience and health. Jennifer Moss is an award-winning journalist, author and international public speaker. She is a nationally syndicated radio columnist and writes for Harvard Business Review. Her first book, “Unlocking Happiness at Work,” received the distinguished UK Business Book of the Year Award. Jennifer has been named a Canadian Innovator of the Year, an International Female Entrepreneur of the Year, and was a recipient of the Public Service Award from the Office of President Obama.

*This episode is an excerpt taken from our 2020 interview. In this episode of the Talent Angle, author Jonah Berger discusses his book, The Catalyst, and offers an approach to changing people’s minds. He argues that we are in an era of entrenched beliefs, so convincing others or pushing them in a direction has become ineffective. Instead, one should  identify the key factors that cause resistance and overcome them by eliminating obstacles, reducing friction, and removing roadblocks. Berger identifies the five key barriers that inhibit change and explains how to reduce them based on his research and underlying psychology behind each barrier.

Harvard Business School professor Joseph Fuller joins the Gartner Talent Angle podcast to share the latest insights from his white paper, “Hidden Talent: Untapped Talent.” Fuller explains why fitting candidates are  consistently overlooked by recruiting technology. He shares solutions for uncovering these workers, and argues why senior leaders play a critical role in ensuring the success of the hidden talent pipeline. Joseph Fuller is a Professor of Management Practice in General Management at Harvard Business School and co-leads the school’s initiative, Managing the Future of Work. He graduated from Harvard Business School in 1981 and founded the consulting firm, Monitor Group, now Monitor-Deloitte. During his three decades in consulting, Fuller worked with senior executives and policymakers on a wide variety of issues related to corporate strategy and national competitiveness.

*This episode is an excerpt taken from our 2020 interview. In this Talent Angle episode, Anil Lewis, executive director for Blindness Initiatives at the National Federation of the Blind, explains how organizations can create inclusive environments for employees with disabilities. He offers guidance on recruitment and development strategies for differently-abled talent and dispels stereotypes about employees with disabilities. Lewis draws on both his personal and professional experiences to urge organizations to create equal opportunities for the development and growth of employees with disabilities. Anil Lewis is the executive director for Blindness Initiatives at the National Federation of the Blind, where he formerly served as the Director of Advocacy and Policy. Lewis became blind at the age of 25, while a student at Georgia State University. Shortly after graduating, he became a job development and placement specialist for blind clients. He later served as president of the Statewide Independent Living Cou

*This episode is an excerpt taken from our 2020 interview. Dr. Tomas Chamorro-Premuzic, Chief Talent Scientist at Manpower Group, argues many of our leaders are incompetent. Chamorro-Premuzic believes this is largely due to humans’ inability to distinguish between confidence and competence —  that is, how capable we think an individual is, compared to how capable they actually are. In this Talent Angle podcast interview, he explores why ineffective leaders are so often elevated, arguing that our judgment is too easily clouded by charisma and charm. For organizations looking to advance more effective leaders, he makes the case for promoting competence, humility and integrity.

We’re starting the year with a compilation of some of our most popular DEI experts from last year. Organizations face growing pressure to create and maintain equitable workplaces as employees call for real progress and sustainable change. In this episode, we take a look back at three conversations with three experts who are working to advance DEI efforts and make enduring progress. We hope you enjoy our conversations with Janet Stovall, senior client strategist at the NeuroLeadership Institute, Eliza VanCort, organizational consultant and author, and Jeff Korzenik, investment strategist and advocate for non-traditional talent sources.

*This episode is an excerpt taken from our 2020 interview. In this episode of the Talent Angle, author and entrepreneur Christiane Lemieux argues that friction, inefficiencies that slow processes in both business model and organizational design, is hurting most organizations. In her book Frictionless: Why the Future of Everything will be Fast, Fluid, and Made Just for You, she profiles entrepreneurs and organizations that have eliminated friction to improve customer and employee experience. Lemieux also discusses how friction in our personal and professional lives prevent us from becoming more productive. Christiane Lemieux is a serial entrepreneur, former Executive Creative Director at Wayfair, and author of three books. She operates and designs her lifestyle brand, Lemieux et Cie, and she is a frequent contributor to Architectural Digest and other design media. She is a graduate of Parsons School of Design and Queen’s University in Canada.

This week, we're re-releasing an audience favorite episode from this past year. Please enjoy our conversation with Rachel Botsman, a lecturer at Oxford University and author of “Who Can You Trust?” Botsman defines trust as the currency of interaction. She argues that trust has implications for how organizations can relate to their employees and customers, especially in a virtual world. Botsman joined the podcast to discuss the changing landscape of trust and to share how leaders can put trust into action to drive better outcomes.

*This episode is an excerpt taken from our 2020 interview. Too many leaders and organizations mistakenly base talent and business decisions on conventional wisdom—much of which damages employees individually and the workforce broadly. In his book “Nine Lies About Work: A Free Thinking Leader’s Guide to the Real World,” Ashley Goodall explores how real-world evidence contradicts universally-held workplace beliefs. Goodall discusses the truth behind the lies, providing guidance to create workplace environments that better serve the people inside them.

In this Talent Angle podcast, collaboration expert Rob Cross shares ways employees can become more efficient collaborators and reclaim and reinvest their time. Cross explains how small stressors throughout the work day are  increasing, overwhelming and exhausting employees and lays out practical advice for addressing these issues. Rob Cross has studied the underlying network dynamics of effective organizations and the collaborative practices of high performers for more than 20 years. He is the Edward A. Madden Professor of Global Leadership at Babson College and the co-founder and director of the Connected Commons, a consortium of over 100 leading organizations accelerating network research and practice. Cross is a graduate of the University of Virginia’s McIntire School of Commerce, and earned an MBA from UVA’s Darden School and completed doctoral work at Boston University.

*This episode is an excerpt taken from our 2020 interview. In the wake of recent killings of Black Americans, Ben & Jerry’s put out a sharply-worded statement, which garnered social media attention for its strong condemnation of racial inequality and injustice.  In this Talent Angle podcast interview, Chris Miller, global head of activism at Ben & Jerry’s, shares the company’s history of social activism and discusses how it’s been uniquely positioned to effect global change. He also makes the case for corporate advocacy, urging organizations to have clarity in their beliefs and to speak out for their values.

This week, we're re-releasing an audience favorite podcast from this year. Please enjoy our conversation with Marissa King, professor at the Yale School of Management, as she makes the case for the power of professional and personal networks. In her book “Social Chemistry: Decoding Patterns of Human Connection,” she explores the different dimensions along which human connections are made, introducing three styles of network connection — expansionist, broker and convener. She offers practical tips and guidance for organizations looking to help their employees cultivate stronger professional ties.

*This episode is an excerpt taken from our 2020 interview. Generational expert Jason Dorsey discusses the implications of a growing Gen Z workforce in his book “Zconomy”, co-authored with Denise Villa, CEO of The Center for Generational Kinetics. He explains how global events influenced Gen Z’s expectations as consumers and employees, and how employers can meet those expectations. Dorsey shares his and Villa’s research on Gen Z’s preferences for onboarding, feedback, recognition and compensation. Jason Dorsey is an author, keynote speaker, and researcher. He is president of The Center for Generational Kinetics, a generational speaking, research, and strategic consulting firm with clients from many industries. He is a three-time company founder and author of Y-Size Your Business, which details ways to improve Millennial performance.

In this Talent Angle podcast, Gartner chief of HR research Brian Kropp shares challenges and opportunities that are top of mind for CHROs as 2022 approaches. He discusses how HR must adapt to a hybrid future in which leaders and managers need new skills and employees expect a more human relationship with their organizations. Kropp goes on to explain how executives must take new approaches to decision making to usher in the changes needed in this disruptive environment. Brian Kropp is Gartner’s chief of HR research. He oversees Gartner’s research, tools, services and support for CHROs and their leadership teams. Before joining Gartner, he worked in a variety of roles, conducting different types of economic analysis to drive critical business outcomes. He holds a bachelor’s and a master’s in economics from Clemson University and a doctorate in public policy and applied economics from the University of North Carolina. Peter Aykens is a practice vice president in Gartner’s HR practice. He is responsible for build

*This episode is an excerpt taken from our 2020 interview. Bureaucracy kills innovation. So say Michele Zanini and Gary Hamel in their book “Humanocracy: Creating Organizations as Amazing as the People Inside Them.” They argue that relying on outdated processes and capabilities, legacy systems and hierarchical decision-making hamstring growth and stifle workforce success. To overcome these challenges, they also provide practical guidance to create organizations that deliver business results and better serve the people inside them.  

In his book, “The Human Element: Overcoming the Resistance that Awaits New Ideas,” Kellogg professor David Schonthal challenges the default assumption that selling an idea requires the seller to heighten its appeal. Instead, he makes the case that failure to adopt ideas, strategies or products is often due to the four key psychological frictions that oppose change: inertia, effort, emotion and reactance. He argues that successful leaders and innovators must identify, understand and overcome these to achieve novel outcomes.

*This episode is an excerpt taken from our 2020 interview. Amazon’s presence in consumers’ lives is seemingly inescapable, though whether—and for how long— this hold will last is unclear. In his book, Bezonomics: How Amazon is Changing Our Lives and What the World’s Best Companies Are Learning From It, author Brian Dumaine explores just that. In doing so, he offers an insightful portrait of Jeff Bezos and the sprawling enterprise he’s built, as well as tips for businesses to compete in this digital age.

In this Gartner Talent Angle episode, author and banker Jeff Korzenik shares insights about the second-chance talent pool—that is, reemploying candidates with criminal records. He offers practical advice on tapping into non-traditional sources of talent by  differentiating between felony types, partnering with nonprofits and reevaluating legacy talent policies and processes. Jeff Korzenik is Chief Investment Strategist for Fifth Third Bank, one of the nation’s largest banks. He is the author of the book “Untapped Talent: How Second-Chance Hiring Works for Your Business and the Community” on the business case and best practices for hiring people with criminal records.