Mafia Memoirs by Zenware

This week on Mafia Memoirs we visit with Rodd Thayer, Owner of Next Level Detailing in Atlanta, GA.   Show highlights:  Moving from car sales to detailing  Starting out with a partner with a different vision  Parting ways and bringing on his niece Bethany who handles all the business operations  The power of having someone answer the phones and give quotes  The importance of consistent branding   Hope you enjoy the show.   Contact Rodd at: Facebook: https://www.facebook.com/nldetails Instagram: https://www.instagram.com/nextleveldetailingatl Website: https://detailandrestore.com  Mafia Memoirs is a production of RoadFS and Zenware Zenware: https://zenware.com  RoadFS: https://roadfs.com

This week we visit with Carlos Galan owner of Diamond In The Rough Detailing. We actually recorded this episode when we were down in Souther California for The IDA Meet and Greet hosted by Oscar Hernandez of Eight O Five Auto Detailing: Show highlights:  Met Oscar Hernandez at 5 Day Advanced Training and they stay connected His thoughts on the first IDA Meet and Greet in Southern California 20 years experience but with the way the industry is changing education is critical Started as a kid cleaning his dad’s cars. Opened his first shop at 25 Broad detailing service provider for fleets, dealerships, and retail customers  Struggles of owning a business and not being able to do what he loves - detailing cars When in business zone be focused, when in personal zone be as focused Build an environment of collaboration with other detailers IDA Meet and Greet and training at 3D Oxnard Ladies having a BIG impact on the auto detailing industry Contact Carlos at Facebook: https://www.face

This week we meet with Oscar Hernandez of Eight O Five Detail Shop in Ventura California.   We discuss: The training at Oxnard 3D   The first IDA Meet and Greet in Southern California  The importance of on-going education  His experience at Renny' Doyle's 5-day training Autism Rocks Car Show   A shout out to Maria the woman behind Eight O Five Detail Shop  A tour of his shop    Sorry the audio isn't the best quality but the content is phenomenal

This week we are on the road visiting Sydni of IWash Auto Detailing.  She is a TRUE detailer and we have a great visit at her shop.  We explore Her unique story about how she got started Growing her business The importance of continual training Unique things she does to provide the best customer experience possible Women detailers in the industry A tour of her VERY organized shop Contact Sydni at Facebook: https://www.facebook.com/iWashAutoDetailing/ Instagram: https://www.instagram.com/iwashautodetailing/ Mafia Memoirs is a production of RoadFS and Zenware Zenware: https://zenware.com RoadFS: https://roadfs.com

Nick Veccio of Sticklers for Details is our guest this week.   We discuss:  Air Force One and McCalls  His 19 year run as a professional detailer with his dad  Running his business as a "hobby" so he can be an involved and engaged dad  Getting trained by Renny Doyle even though he had 19 years experience  Moving his business passed the "hobby" stage to a growing, thriving business   Check him out at Website: https://www.sticklers4details.com/ Instagram: https://www.instagram.com/sticklers4details/ Facebook: https://www.facebook.com/sticklers4detailsfc/ Sticklers 4 Details 414 Summit View Drive Fort Collins, CO  80524 (970) 416-8313

Renny Doyle pulls us a side from detailing Air Force One to ask us a few questions about Zenware, RoadFS and being part of the Air Force One Detailing Team. We are SO HONORED to be part of this team and project. Thank you for inviting us to be a small part! SUBSCRIBE to our YouTube Channel: https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguA LIKE us on Facebook: https://www.facebook.com/roadfs https://www.facebook.com/zenwaremobile/ SHOW INFO: Host: Renny Doyle Guest: Jody Sedrick and Rod Puzey   Recorded by: Chris Parker, Detail Boss. Converted for podcast: Jody Sedrick OUR SITES: https://roadfs.com Https://zenware.comContent provided courtesy of Zenware, Inc ©2019

This morning we visit with Crisanto Aquino of Detail Bros.  Highlights from today's discussion: Being a dad Working through the loss of his two boys His daughter and how she is the love of his life Balancing building a business, a full-time job and his family How he got started and his epic impact on Air Force One 2019 His decision to partner with another detailer SUBSCRIBE to our YouTube Channel: https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguA LIKE us on Facebook: https://www.facebook.com/roadfs https://www.facebook.com/zenwaremobile/ SHOW INFO: Host: Jody Sedrick and Rod Puzey Guest: Crisanto Aquino Detail Bros Recorded by: Jody Sedrick OUR SITES: https://roadfs.com Https://zenware.comContent provided courtesy of Zenware, Inc ©2019

This week Keith Duplessie of P&S Detail Products and Detail Plus join us for a behind the scenes look at the Gordon McCall Revival Event. Let's be honest Rod and I was hoping for an inside, closeup look at some epic cars. Keith gives has a real look at what it takes for the detailing team to make these cars truly shine. SUBSCRIBE to our YouTube Channel: https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguA LIKE us on Facebook: https://www.facebook.com/roadfs https://www.facebook.com/zenwaremobile/ SHOW INFO: Host: Jody Sedrick and Rod Puzey Guests: Keith Duplessie P&S Detail Products Recorded by: Jody Sedrick OUR SITES: https://roadfs.com Https://zenware.com Content provided courtesy of Zenware, Inc ©2019

This week we meet the dynamic duo team of All In The Polish Detialing Rob Zubek and Rob Favrowicz.• How they got started and came together• Getting trained and what that did for their business• Air Force One• Deciding to hire their first employee and what that will look like• Challenges of detailing in ArizonaMake sure to check out the blooper reel at the end of the interview. You can fix anything with tape, right?-----------------------All In The Polishing Detailing: https://www.facebook.com/allinthepolishdetailingThe IDA: http://the-ida.comThe Museum of Flight: http://www.museumofflight.org/--------SUBSCRIBE to our YouTube Channel:https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguALIKE us on Facebook: https://www.facebook.com/roadfshttps://www.facebook.com/zenwaremobile/SHOW INFO:Host: Jody Sedrick and Rod PuzeyGuests: Rob Zubek and Rob FafrowiczRecorded by: Jody SedrickOUR SITES:https://roadfs.comHttps://zenware.comContent provided courtesy of Zenware, Inc ©2019

ALOHA!Kelly Mankin of Ake Ake Professional Detailing is our guest today.We explore:Her start in the detailing industryHow she came up with her name and what it meansA pop-up tent, an incredible and a passion to detail carsThe unique challenges of Hawaii - Vog, saltwater, humidity and volcanic ashThe leaps she has made the past year since being trained with Renny DoyleSEMA and Air Force OneStrategic decisions made to capture the market and hone in on her business.We may have come up with a new product line for P&S Detail products. Wonder if they will bite ;)Her plans to grow in the coming yearMAHALO!--------------------Ake Ake Professional Detailing: https://akeakeprodetail.com/Detailing Success: https://detailingsuccess.com/P&S Detail Products: https://psdetailproducts.com/The Museum of Flight: http://www.museumofflight.org/--------SUBSCRIBE to our YouTube Channel:https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguALIKE us on Facebook: https://www.facebook.com/roadfshttps://www.facebook.com/zenwar

This week's episode of Mafia Memoirs we get to visit with Bob Eichelberg of FlexWe talk about • His long tenure in the detailing industry• Changes his seen• Being part of Air Force Once since day 1• His retirement and the awesome gift he received to say thanks for his impact on the industry• We try to entice him to share what he will be doing in retirement but it's still a secret... so stay tuned

This week we visit with Nathan Warren of IGL Coatings and Frontline Shine.We explore how he got started as 15-year boy detailing cars to building FrontLine Shine. He now is the Marine Director of IGL Coatings. We discuss - The power and importance of trainingAdjustments he's making to bring the most value to his training seminars.Transitioning his business to hisThe evolution of the industry.Don't miss his 3 Essential keys to building your detailing business: God, family, and being humble!IGL Coatings: https://iglcoatings.com/The IDA: http://the-ida.comThe Museum of Flight: http://www.museumofflight.org/SUBSCRIBE to our YouTube Channel:https://www.youtube.com/channel/UCiX5...LIKE us on Facebook:https://www.facebook.com/roadfs https://www.facebook.com/zenwaremobile/ SHOW INFO: Host: Jody Sedrick and Rod PuzeyGuests: Nathan Warren IGL CoatingsRecorded by: Jody Sedrick OUR SITES: https://roadfs.com https://zenware.com  Content provided courtesy of Zenware, Inc ©2019

Mafia Memoirs is on the road this week. We have the pleasure of being in the house of The Rag Company and Levi Gates.  You know Levi, Anthony and Dane are the MACHINES when it comes to helping detailers grow their business.  Yeah they sell towels but what they really do is EDUCATE detailers with DeTalks: The Detailing Talk Show, Wash Wednesday, Saturday training events and so much more.You gotta tune in for this episode!Products: https://theragcompany.comTraining: https://www.facebook.com/groups/DeTalks/The IDA: http://the-ida.comThe Museum of Flight: http://www.museumofflight.org/--------SUBSCRIBE to our YouTube Channel:https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguALIKE us on Facebook:https://www.facebook.com/roadfshttps://www.facebook.com/zenwaremobile/SHOW INFO:Host: Jody Sedrick and Rod PuzeyGuests: Levi Gates, The Rag CompanyRecorded by: Jody SedrickOUR SITES:https://roadfs.comHttps://zenware.comContent provided courtesy of Zenware, Inc ©2019

This week we visit with Chris Woolman owner of Octane Detailing and Renny's Hitman. We discuss his journey starting in Detailing, his temporary exit and his return to detailing. His love for detailing and how owning his own business fits his lifestyle and health needs. We also discuss his new position as Renny's Hitman - the organization behind the visionary.A little difficulty with the audio but hope you enjoy the show.Check outhttp://www.octanedetailing.com/http://detailingsuccess.comProducts: https://psdetailproducts.com/Renny Doyle Detailing Success Training: /https://detailingsuccess.com/The IDA: http://the-ida.comThe Museum of Flight: http://www.museumofflight.org/--------SUBSCRIBE to our YouTube Channel:https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguALIKE us on Facebook: https://www.facebook.com/roadfshttps://www.facebook.com/zenwaremobile/SHOW INFO:Host: Jody Sedrick and Rod PuzeyGuests: Chris Woolman, Octane DetailingRecorded by: Jody SedrickOUR SITES:https://roadfs.comHttps://zenware.comCont

In this week's episode of Mafia Memoirs we meet with Tony Seara and Nick Doran of Glassparency.  Topics discussesd:• Introduction to Nick Doran the Marketing Guru of Glassparency• Building a strong culture within their business• Glassparency's impact on the market and Detailer's business• Transitioning outside of the dealership market in to the detailing business• Customer retention• Building a Glassparency community• Product development• The PARTY of SEMA 2018 hosted by GlassparencyDetailing Vendors/Trainers/Key Players MentionedGlassparency: https://www.glassparency.com/Products: https://psdetailproducts.com/Renny Doyle Detailing Success Training: https://detailingsuccess.com/The IDA: http://the-ida.comThe Museum of Flight: http://www.museumofflight.org/--------SUBSCRIBE to our YouTube Channel:https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguALIKE us on Facebook:https://www.facebook.com/roadfshttps://www.facebook.com/zenwaremobile/SHOW INFO:Host: Jody Sedrick and Rod PuzeyGuests: Tony Seara and Nick D

This episode of Mafia Memoirs we visit with Ian Porter of Red Beard's Detail Shop. Everything about Ian is BIG; humor, passion, vision and talent. Join us as we discuss his growth and a professional detailer. A few key highlights:• Getting Started• the POWER and importance of branding• On-going training• Building a fixed location versus being a mobile detailerCheck out Ian and Red Beard's Detail Shop at https://www.facebook.com/redbeardsdetailshopSUBSCRIBE to our YouTube Channels:https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguALIKE us on Facebook:https://www.facebook.com/roadfshttps://www.facebook.com/zenwaremobile/SHOW INFO:Host: Jody Sedrick and Rod PuzeyGuests: Ian Porter, Red Beard's Detail ShopRecorded by: Jody SedrickOUR SITES:https://roadfs.comHttps://zenware.comContent provided courtesy of Zenware, Inc ©2019

This week we have the privilege of visiting Jonathan Munsell. Jonathan currently is serving as the President of The IDA and also the COO of Spiffy On-Demand Car Care. We have a great conversation of his roll as COO of Spiffy. He shares how he guided Spiffy from a young mobile company to a thriving detailing business across multiple states. One of the key things he implemented early on was utilizing Google calendar to more efficiently schedule his team. He quickly outgrew this and shares the adoption and evolution of technology and systems that helped them grow. Jonathan shares some tips on scaling your auto detailing business - sell first then deliver.We also discuss the IDA:CertificationBusiness trainingPower of networking with other IDA professionalsGrowth of The IDA globally • Why you should join?His plans for the IDA in 2019We also explore ways to increase revenues for your detailing business.(Some audio gaps have been edited as he dropped in an out of cellular coverage)Detailing Vendors/Trainers/Key Play

Hands down one of our funniest interviews to date. Jamie is full of energy and life. We discuss • The growth of his company• Hiring good people• Building a family environment• The art of customer service• Educating your customer• Putting people in the right roleDetailing Vendors/Trainers/Key Players MentionedFlex North America: http://www.flexnorthamerica.com/P&S Detail Products: https://psdetailproducts.com/Renny Doyle Detailing Success Training: https://detailingsuccess.com/The IDA: http://the-ida.comThe Museum of Flight: http://www.museumofflight.org/--------Leave us a RATING & REVIEW on ITunesSUBSCRIBE to our YouTube Channels:https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguALIKE us on Facebook:https://www.facebook.com/roadfshttps://www.facebook.com/zenwaremobile/SHOW INFO:Host: Jody Sedrick and Rod PuzeyGuests: Art Baca https://artofdetail.net/Recorded by: Jody SedrickOUR SITES:https://roadfs.comHttps://zenware.comContent provided courtesy of Zenware, Inc ©2019

The week we visit with Art Baca of Art of Detail. ( https://artofdetail.net/ ) He shares his journey into becoming a detailer. One of his driving forces was to have the flexibility and financial resources to spend time with his kids as a single father. He explains the importance of fine-tuning your services and pricing. He emphasizes the importance of valuing customers and making them the center of your business. Solve people's time problem and you will win their devotion. Art shares the importance of surrounding yourself with people that are better than you and the key lesson he learned from Renny Doyle - "Make yourself famous"Detailing Vendors/Trainers/Key Players MentionedFlex North America: http://www.flexnorthamerica.com/P&S Detail Products: https://psdetailproducts.com/Renny Doyle Detailing Success Training: https://detailingsuccess.com/The IDA: http://the-ida.comThe Museum of Flight: http://www.museumofflight.org/--------Leave us a RATING & REVIEW on ITunesSUBSCRIBE to our YouTube Channels:http

We visit with the lady of detailing - Diana Balboni. We discuss your recent, on-going training for interior and upholstery repair.  She shares her insight and experience growing her business, the power of education, networking with leaders in the industry and continually growing.Check Diana out at https://www.facebook.com/N2Details/Detailing Vendors/Trainers/Key Players MentionedFlex North America: http://www.flexnorthamerica.com/P&S Detail Products: https://psdetailproducts.com/Renny Doyle Detailing Success Training: https://detailingsuccess.com/The Rag Company: https://theragcompany.comThe IDA: http://the-ida.comThe Museum of Flight: http://www.museumofflight.org/--------SUBSCRIBE to our other Channels:LIKE us on Facebook: https://www.facebook.com/roadfshttps://www.facebook.com/zenwaremobile/SHOW INFO:Host: Jody Sedrick and Rod PuzeyGuests: Diana BalboniRecorded by: Jody SedrickOUR SITES:https://roadfs.comHttps://zenware.comhttp://instagram.com/zenwareinchttp://instagram.com/roadfsContent provided court