Grow My Clinic Podcast

Are your receptionists set up to deliver an outstanding client experience - or do they need better training?In episode 320 of the Grow Your Clinic podcast, Ben, Bec and Dan unpack the 4 essential scripts every admin team needs at the front desk. You’ll discover how to balance consistency with personality, why onboarding receptionists quickly and effectively is critical, and how admin teams can shape retention just as much as practitioners. We also dive into practical strategies like shadowing clinicians, setting KPIs, and using scripts as a foundation for confident, human conversations. Plus, Bec shares her go-to admin training resources to help your team thrive.      Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/     In This Episode You'll Learn:

Confused about whether to put your clinic’s marketing dollars into Google Ads or Facebook Ads?In episode 319 of the Grow Your Clinic podcast, Ben, Jack and Peter unpack the key differences between these two platforms - Google Ads capturing people actively searching for your services, and Facebook Ads grabbing attention while people scroll. You’ll learn how to decide where to spend your budget, when to run ongoing campaigns vs short bursts, and why discounts don’t cheapen your service but can lower the barrier for new clients. Plus, Peter takes you behind the scenes as he breaks down a current new client offer, showing exactly what works in practice. Whether you’re new to paid ads or looking to refine your strategy, this episode gives you the tools to make smarter marketing decisions and grow your clinic with confidenceNeed to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/    In This Episode You'll Learn:

Is your practice manager really set up for success - or are unclear titles and responsibilities holding your clinic back?In episode 318 of the Grow Your Clinic podcast, Ben Lynch, Jack O'Brien and new co-host Bec Clare dive into why defining the role and title of a practice manager is critical for recruitment, expectations, and clinic culture. You’ll hear why vague titles attract the wrong candidates, how a clear position description can prevent burnout and turnover, and what it really means for a practice manager to act as a “freedom manager” for the clinic owner. We also explore how role clarity empowers practice managers to lead teams, enhance client experience, and safeguard cash flow. If you want to attract the right people and set them up to thrive, this episode is a must-listen.   Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/   In This Episode You'll Learn:

Hired a new practitioner? Find out why you shouldn't wait until day one to make them feel part of the team!In episode 317 of the Grow Your Clinic podcast, Ben, Hannah and Jack share practical ways to fully utilise your new practitioner in their first 100 days. From sending welcome gifts to inviting them to team events before they start, you’ll learn how to create a sense of belonging early and build their confidence fast. We cover why early client contact matters, how to set clear expectations from day one, and what to include in your 3-month review to boost retention. If you’re onboarding a new grad or seasoned hire, this episode gives you the tools to fill their schedule and set them up for success!Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:

Get your free copy of our Clinic Owners Guide on 'How To Fill The Books of a New Practitioner' now! Head to https://www.clinicmastery.com/free-resources Struggling to build strong referral relationships that actually lead to new patients? In episode 316 of the Grow Your Clinic podcast, Ben, Hannah and Jack unpack what it really takes to build trust with new referrers, and how to turn those relationships into a steady stream of clients. You’ll learn why consistent communication, like sending patient progress updates and asking for feedback, is key to staying top of mind. We cover how to understand your referrers' biggest frustrations, tailor your outreach, and create a seamless experience that builds confidence in your clinic. Plus, hear how creative strategies like renting space in a referrer’s clinic or using simple tools like a partnership tracker can fast-track your growth. Whether you're just starting to build your network or looking to strengthen existing connections, this episode is

Are you wasting money on the wrong ads? Getting clicks but not patients? In this episode of the Grow Your Clinic podcast, Peter Flynn breaks down why Google Ads often outperform Facebook and Instagram for clinics, and how to cut out wasted ad spend by targeting only high-quality traffic. You'll see a live walkthrough of a real Google Ad, learn how to spot if your clinic is underdelivering, and get practical tips to improve your marketing strategy.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:

So - What Does the New Thriving Kids Program Mean for Your Clinic and the Families You Support?If you're feeling lost in the NDIS maze, tune in for this episode as Ben, Jack, and Hannah unpack the confusion around the new Thriving Kids Program and what it means for clinic owners, parents, and practitioners. From navigating inclusion criteria to managing team dynamics, finances, and patient experience, you'll get practical strategies to help your clinic adapt and stay focused on supporting children and families through change.If you're working within or alongside the NDIS, this episode offers timely insights to help you and your clinic adapt, respond, and thrive.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/What You'll Learn:

Is your clinic thriving — or just surviving? In episode #313 of the Grow Your Clinic podcast, we pull back the curtain on what it really means to lead a successful clinic.Join Jack and Ben as they explore why leadership isn't just a buzzword - it's the foundation of a meaningful, high-impact business. Forget rigid business blueprints. This episode dives into building a clinic that reflects your values, vision, and purpose.You’ll hear thought-provoking insights on breaking through artificial harmony, identifying what’s truly holding your team back, and asking the hard questions that unlock real growth. There's also a lively discussion on whether fun should be a core value at Clinic Mastery, and what that says about the kind of culture you're creating.From stepping back from the daily grind to leading with strategy, to recognising the traits of high-performing team players, this conversation is packed with insights to help clinic owners step into their leadership potential and grow a busines

Are Your Financials Failing You? Here's How to Fix Them.In episode #312, Hannah, Jack and Ben dive into why the way you structure your financial statements matters more than you think. Join us to discover how organising your numbers functionally can unlock powerful insights for clinic owners. We'll unpack the real meaning behind accounts receivable and why knowing your 30-, 60-, and 90-day breakdowns could change how you run your clinic. Hannah gets real about her fear of numbers and how she moved past it - proving that you don’t need to be a math whiz to master your money. Meanwhile, Jack lays out a practical approach to building a profit and loss statement that actually makes sense for clinic owners.Whether you're numbers-phobic or just ready to level up your clinic’s financial game, this episode is packed with takeaways you won’t want to miss.What You'll Learn:

'The Only Ship That Sinks? A Partnership.'Business partnerships can be your biggest asset - or your biggest risk. In this episode, Ben and Jack dive deep into what really makes (or breaks) a partnership. Whether you're already in one or thinking about joining forces with someone, this conversation is packed with insights you can’t afford to miss. They explore the power of clear, open communication and why unresolved issues often become the root of future conflict. You'll hear why documenting mistakes is crucial for growth, turning missteps into valuable lessons instead of repeated errors. They also unpack the dangers of complacency, especially in long-term partnerships, and explain how subtle shifts in mindset and operations can lead to significant, sustainable growth. If you're looking to strengthen your business partnership or simply want to avoid common pitfalls, this episode delivers practical, hard-earned advice to help you build something strong - and built to last. Need to syst

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/For Episode 310 of the Grow Your Clinic podcast we're joined by Shane Davis to discuss the need for clinic owners to identify the single most important task they should be working on. The conversation highlights the significance of understanding team strengths through DISC profiling and crafting a 12-month action plan. Shane shares insights on effective planning, advocating for regular quarterly sessions to maximise impact. Hannah also dives into the concept of "whitespace" in scheduling and how it can affect productivity.Tune in for valuable tips on preparing for a successful week, along with Shane's recommendation of an underrated productivity tool for clinic owners. What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/For this episode of the Grow Your Clinic podcast, we're joined by Daniel Gibbs to discuss the importance of developing leadership within clinics. Dan, Ben and Hannah cover off on the need for training leaders in the art of coaching, highlighting that not all top practitioners make great leaders. The conversation touches on the chaos that some leaders may create and the significance of problem-solving methods, such as the 1-3-1 model, introduced by Daniel, which helps teams make decisions independently. The episode also addresses the significance of creating a safe environment for making errors and the personal perceptions of job performance related to clinic ownership.  Tune in for valuable insights on building a strong leadership team while stepping back from day-to-day operations.What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/Want to master time management in your clinic? Join Ben, Jack and Hannah as they discuss the importance of prioritising focus over merely seeking more time, with insights on effective time management strategies, including the Pomodoro technique. Hannah shares her personal experiences managing family and business without sacrificing her time, and Jack shares a story about a clinic owner’s remarkable transition from working 60 hours a week to zero hours.Tune in for practical tips that can help you reclaim your time and enhance your clinic's efficiency.What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn explore the top three Key Performance Indicators (KPIs) every clinic owner should track weekly. The discussion emphasises the importance of understanding numbers not just for financial health, but also as tools for building rapport and authority within the team. Hannah shares her transformative journey from avoiding numbers to embracing them for connection, while Jack introduces a $200 team activity designed to eliminate gossip.Tune in for valuable strategies on diversifying income streams and strengthening your clinic's resilience!What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn discuss the challenges and opportunities facing clinic owners in light of recent NDIS changes. They emphasises the significance of tracking minutes to enhance efficiency and profitability, especially as financial pressures mount. Jack contributes by explaining the forecasting process to help clinic owners gain a clearer understanding of their finances. Tune in for valuable strategies on diversifying income streams and strengthening your clinic's resilience.What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In episode 305 of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn dive into the crucial topic of retaining top team members by designing effective career pathways. The conversation highlights the importance of understanding what matters to both clinic owners and their team members, as roles evolve and change. Listeners can expect valuable insights on creating a meritocratic environment in private practice and how to implement impactful career progression strategies. Additionally, the episode features a unique analogy shared by Jack about how a display home package can simplify the process of defining career pathways in a clinic settingWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch and Hannah Dunn delve into effective recruitment strategies to attract therapists. They discuss the importance of creating engaging career pages, utilising short job ads paired with captivating videos, and maintaining communication with applicants. The concept of a recruitment ecosystem is introduced, providing a framework for developing a solid recruitment strategy. Additionally, Hannah shares insights on discussing career progression from the very first interviewWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/Coming to you from the Clinic Mastery 2025 Retreat, CM team Ben Lynch, Jack O'Brien and Hannah Dunn dive into the transformative power of retreats in aligning your team with your clinic's vision. Hosted in the beautiful Palm Cove, this episode highlights the importance of vulnerability in fostering trust and connection among team members and Hannah shares insights on how creating a safe space for sharing can unlock deeper team dynamics. Additionally, Jack recounts a personal story about a retreat experience that led to a significant resignation, illustrating the impact these events can have on team relationships. Whether you're a clinic owner looking to enhance team cohesion or simply curious about the retreat process, this episode offers valuable takeaways. What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for another Mastermind to discuss the critical role of systems in clinic operations and how they can significantly impact your clinic's success. You'll gain insights into systematising your clinic without feeling overwhelmed and hear personal anecdotes about the practical benefits of effective systems, including how they saved Jack's family holiday. Additionally, Hannah shares a straightforward feedback mechanism that can immediately enhance those clinic systems.What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for another Mastermind to discuss the dynamics of clinical leadership and the importance of utilisation rates in assessing clinician performance. We explore why your top-performing clinician may not always be the best choice for leadership roles and emphasise the value of peer connections among clinicians. We also tackle the often-avoided topic of revenue, highlighting it as a reflection of patient appreciation. Listeners will benefit from Hannah's insights on accessible training resources for leaders and Jack's advice on evaluating return on investment. Tune in for actionable strategies to strengthen your clinical leadership team and enhance your clinic's performance!What You'll Learn: