Grow My Clinic Podcast

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In the 300th episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for a Mastermind to discuss the importance of KPIs and how they should be used to lead rather than judge performance. They discuss strategies for filling therapist schedules, emphasising the significance of brand connection and effective marketing. They tackle the question of whether clinic owners should manage their own marketing efforts and encourage a mindset focused on helping as many people as possible. Listeners will also hear insights from Jack on the numbers behind attracting new clients and Hannah's unexpected perspective on marketing strategies, even when facing a waitlist. Tune in for insights on cultivating strong leadership in your clinic!Timestamps[00:35] Marketing for clinic owners.[04:02] New client requirement formula.[09:10] Expectations for new therapists.[14:10] Underst

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien, Hannah Dunn and Peter Flynn come together for a Mastermind to discuss the essential criteria for a great Practice Manager. They share their experiences with hiring and developing practice managers from within their team, highlighting the need for multitasking abilities, effective communication skills, and the capacity to set boundaries between administrative and clinical responsibilities. They also deep dive the concept of mining for rich feedback, and why this is invaluable for your clinic's growth.Tune in for insights on cultivating strong leadership in your clinic!Timestamps[00:01:44] Anti-practice manager concept[00:04:47] Practice manager chemistry importance[00:10:48] Practice manager recruitment challenges[00:11:30] Hiring for clinic needs[00:15:17] Practice manager as a business owner[00:20:20] Practice manager res

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, Hannah Dunn, Jack O'Brien and Ben Lynch dive into the recent changes to the NDIS and their implications for health clinics. They discuss the shift from having waitlists to facing uncertainty in appointment diaries, as many clinics are experiencing a decline in client numbers. Hannah shares insights from her experience at DOTS, highlighting their strategy of keeping waitlists open, even with long wait times, which has allowed them to maintain some demand at popular locations. The conversation focuses on attracting new clients and families amid these changes, providing valuable perspectives for progressive health professionals navigating this evolving landscape. Join us as we explore strategies to adapt and thrive in the face of uncertainty.Timestamps[01:10] NDIS changes affecting clinic operations.[06:10] Client loyalty and experience.[08:40] Client attraction

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps[00:23] - The Issue of Unexpected Tax Bills[02:05] - The Role of Accountants in Tax Preparedness[05:28] - Managing Tax Liabilities with Bank Accounts[06:46] - Monthly Cash Allocation Rhythms[10:02] - Importance of Regular Meetings with Accountants[13:16] - Questions to Ask Your Accountant[17:02] - Tax Planning and Scenario Analysis[22:16] - Budgeting for the Future[25:01] - Key Takeaways from Recent Budget Announcements[30:03] - Approaches to Budgeting[36:03] - The Importance of Monthly Reviews[40:17] - Overcoming the Taboo of Discussing Finances[42:25] - The Moral Responsibility of Financial HealthIn this episode of the Grow Your Clinic podcast, we dive into the often daunting topic of unexpected tax bills. Joined by Jack O'Brien, we discuss why these surprises can be particularly stressful for clinic owners and how proactive financial management can help mitigate these issues.Highlighting the im

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps[01:05] Brand and reputation exercise.[05:25] Anti-vision exercise [10:20] Negative PR exercise insights[13:06] Legacy statement and aspirations[19:11] Toxic positivity in healthcare settings.[24:36] Infinite game of business challenges.[27:21] Tolerating the truth in business.[32:43] Control and external influences.[35:44] Problem-solving in business strategies.[39:27] Clinic revenue volatility awareness.[42:44] Financial stewardship in business.[47:26] Revenue streams and profitability.[52:57] Strategic decision-making for efficiency.[54:43] Data-driven clinic performance insightsDuring a recent Clinic Mastery team retreat in Noosa, a session took place on brand and reputation, inspired by a thought-provoking quote from Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it.” So, what if you intentionally destroyed your reputation? How would facing the worst-case scenari

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps[00:01:08] Challenges of April trading days[00:05:43] Financial preparedness for the holiday season[00:09:30] Monthly momentum in clinics[00:12:07] Challenging the status quo[00:16:10] Winter illnesses impact on clinic flow[00:20:10] Improving clinic activity patterns[00:25:54] Nurturing client relationships[00:28:30] Client care continuity and engagement[00:33:32] Booking appointments in advance[00:36:02] Effective leave policy characteristics[00:39:19] Reflecting on past marketing strategies[00:43:09] Podcast listener success storiesIn this episode we discuss the seasonal patterns that clinic owners face, with a specific focus on the challenges of April and the impact of public and school holidays. We dive into how getting across your annual rhythm and calendar can help you increase your monthly revenue, and how planning ahead can allow you to grow you clinic and enhance current patient experiences.

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps00:00:00 - Introduction to the Grow Your Clinic Podcast00:00:23 - Michael Rizk's Instagram post - four big mistakes and what he's learned00:03:12 - Finding resilience in business challenges00:06:34 - System changes to help avoid past mistakes 00:11:20 - Lessons that were learned00:14:04 - The importance of family & community support00:15:42 - Business challenges and personal growth00:20:40 - How every failure leads to significant positive changes00:22:30 -  Leaning into difficult conversations in business partnerships00:26:34 - How failures can be avoided with the right advice00:30:00 - Adapting from business mistakes and taking action00:31:26 - There are no silly questionsIn this episode we discuss Michael Rizk's Instagram post that gained a lot of traction for it's honesty and empowering message on the realities of being a Clinic owner. Michael shares his journey of resilience

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps00:00:00 - Introduction to the Grow Your Clinic podcast00:00:23 - Discussion on budgeting for marketing00:01:18 - Understanding the lifetime value of a client00:02:22 - Marketing for clinics in growth vs. consolidation phases00:04:39 - Importance of reactivated clients vs. new clients00:05:50 - Defining your monthly budget based on client acquisition goals00:07:17 - The difference between reactivated clients and new clients00:09:20 - Testing marketing strategies without overspending00:10:51 - Pros of finding the lowest hanging fruit in client acquisition00:12:59 - Setting a marketing budget based on client lifetime value00:16:29 - Balancing therapist interests with client acquisition00:20:54 - The impact of stop - starting marketing efforts00:24:03 - Keys to running effective Google Ads00:30:01 - Importance of tracking conversions in Google Ads00:30:55 - Keys to effective Facebook advertising00:34:07 -

In this episode, we chat with Nicole French, an award-winning exercise physiologist and clinic owner, of the Exercise Rehab Group in Melbourne, Australia, about transforming healthcare practices and leading inspired teams. Nicole, who leads a purpose-driven team of 18, shares her passion for diabetes management and discusses her recent achievement of securing a $250,000 grant to implement evidence-based practices in collaboration with GPs aimed at diabetes remission. The discussion delves into Nicole's visionary leadership style and her practical approach to fostering excellence in healthcare. You'll also hear about the unexpected challenges Nicole faced in her journey and how her vision helped her navigate through those hardships. This episode is packed with valuable insights for clinic owners and health professionals looking to inspire their teams and enhance client experiences.What you'll learn:

In this episode, we chat with Lou Bibby, the passionate owner of Central Mallee Healthcare and an award-winning osteopath. Together, we explore the unique challenges and creative solutions of running a clinic in rural and remote communities. Lou shares her passion for supporting her team and the local community, emphasizing the importance of creating a culture that balances support and accountability. The conversation explores innovative strategies that country clinics can implement to attract talent and enhance client experiences, highlighting the advantages these clinics have over their metropolitan counterparts. What you'll learn:

In this episode, we chat with Shane Davis, co-founder of Clinic Mastery and owner of Profeet Podiatry and Profeet Shoe stores. Shane, recognised for his expertise in scaling teams, shares essential principles and practices that have driven growth in his businesses and those of countless clinic owners he has supported. The discussion highlights the importance of analysing profit and loss statements with a focus on benchmarking, strategies for retaining and engaging therapists to boost productivity, and tips for clinic owners to find clarity and productivity amid the chaos of managing multiple responsibilities. Tune in to gain valuable insights on how to effectively grow your clinic.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your

In this episode, we chat with Jacey Pryjma, clinic owner of the Australian Children's Chiropractic Centre in Newcastle, Australia. Jacey shares her journey of significant growth in her clinic over the past three years, despite facing personal challenges and raising a family. The discussion delves into the key decisions Jacey made to navigate the complexities of balancing business and family life. She emphasises the importance of being intentional with values when making decisions, which serves as a guiding principle in both her personal and professional life. Jacey also discusses the sacrifices she made, including her personal income, as an investment in the clinic's future. Tune in to hear practical insights and inspiration from Jacey's experiences in building a purposeful life and thriving clinic.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spoti

In this episode, we dive into the importance of intentional clinic design with Meg and Neena from Articulate Design. The conversation focuses on how a well-curated clinic space can attract top-quality therapists, enhance team connections, and foster a positive workplace culture. We explore the direct correlation between clinic design and improved patient care experiences, emphasising the role of a thoughtfully designed environment in achieving business success. They share insights on what clinic owners should prioritise when investing in refurbishments or new clinic spaces to ensure these investments yield tangible results. Join us as we discuss the critical role of space in bringing your clinic vision to life and creating a purposeful, thriving practice.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Wa

Transform your clinic's mentorship dynamics with insights from Peter Flynn, who navigates the complex world of mentorship transitions in clinical settings. Discover how to maintain the delicate balance between friend, colleague, and leader, fostering an environment where communication and feedback lead to growth and mutual respect. Uncover practical strategies for easing hierarchical tensions by aligning feedback methods with your team’s preferences. This episode promises to equip you with the tools for cultivating a positive mentoring culture that boosts team morale and performance.We delve into the essential skills for effective mentorship, exploring why a stellar practitioner doesn't automatically equate to a great mentor. Supported by the Mental Mastery Program, Peter highlights the pitfalls of unsupported transitions and the critical need for continuous mentor development. Learn to ask insightful questions that reveal deeper issues and create structured mentoring frameworks to ensure accountabi

Unlock the secrets to successful clinic expansion with seasoned expert Tony Beecroft. Discover the strategic nuances of lease negotiations, financial planning, and building a resilient leadership team. Tony shares invaluable insights into navigating logistical hurdles, ensuring a smooth transition, and the critical clauses that could save your clinic thousands. Whether you're an aspiring clinic owner or looking to expand, Tony equips you with the knowledge to scale your operations effectively.Explore the art of launching a new clinic with impactful marketing strategies. Learn how to maximise visibility, build strong referral networks, and strategically allocate your marketing budget. Dive into the power of Google Ads and the value of cultivating high-quality relationships with community referrers. Tony emphasises the importance of understanding and meeting the needs of these partners, fostering reciprocal relationships that lead to lasting referral pathways and mutual success.Navigate the complexities of

Unlock the secrets of building a successful multidisciplinary clinic with our special guest, Josh Nelson from Thrive Health Co in Brisbane. Josh takes us through his journey of integrating a diverse team of health professionals, from chiropractors to child health specialists, all under one roof. Discover how he managed to foster collaboration and mutual respect among his team, overcoming tensions to prioritise patient outcomes and create a centralised client care experience.Josh doesn't just stop at team integration; he shares insights on personal growth and effective team management, drawing inspiration from the book "Radical Candor" by Kim Scott. Learn about the innovative strategies he employs to maintain an accountable and supportive workplace, like moving discussions out of the office and replacing traditional performance reviews with engaging quarterly catch-ups. His approach highlights the importance of recognising individual differences and providing tailored support for both personal s

Can the right early decisions make or break your clinic's success? We sit down with Kate Hawkes from Clinic Mastery to unravel the questions that new clinic owners face, such as whether to onboard an admin or a practitioner first. Kate introduces a groundbreaking task categorisation system—black, blue, and red levels—to help prioritise tasks and optimise your time. Gain actionable insights into planning, budgeting, and managing a successful clinic right from the start.Building a thriving clinic isn't just about the numbers; it's about people. Discover how to establish a robust support system and attract the right team members to foster your clinic's growth. We'll explore setting personal boundaries and making strategic investments in your hires. Kate offers practical advice on understanding client needs, defining your ideal candidate, and leveraging your network for recruitment. Plus, you'll learn the significance of structured mentoring and supervision sessions for new hires to

Can you imagine running a successful clinic without a budget? Many do, and today's guest, Shane Bennett, reveals the hidden pitfalls of this risky approach. Shane, who leads a multidisciplinary team at Beyond in Melbourne, shares his expert insights on why budgeting is crucial for maintaining cash flow and ensuring the long-term sustainability of healthcare clinics. Learn how strategic budgeting can turn even the busiest months into manageable milestones, making financial planning less daunting and more effective.Join us as we break down the art of balancing ambition with realism in budget planning. From handling months with triple pay periods to using budget variance reports for tracking progress, this episode is packed with actionable advice. Discover how gamifying the budgeting process can make it less intimidating and more engaging, and hear Shane's practical tips for prioritizing projects and making informed decisions that drive clinic success.Align your clinic’s mission with financial strategi

Ready to master your clinic's financials and internal processes? In our latest episode of Grow Your Clinic, clinic owner and Clinic Mastery consultant Brigid Linden joins us to share her journey from uncertainty to proficiency with essential metrics and dashboards. Brigid's story is a testament to the power of nurturing existing client relationships by focusing on key metrics like rebooking rates, cancellation rates, and patient visit averages. Learn how she overcame the initial challenges of financial management and how you can build your own confidence in managing clinic numbers.Discover how to effectively discuss business metrics within your team and why involving business partners and leadership in regular financial conversations is crucial. We'll dive into the art of explaining the "why" behind tracking key metrics to practitioners who may be resistant, ensuring that everyone understands the intrinsic value these numbers bring to patient outcomes and team growth. By honing in on

Is the constant juggle of entrepreneurial ambition and clinic growth keeping you up at night? Join us as we sit down with Andrew Daubney, a seasoned Clinic Mastery consultant and successful clinic owner from Sydney, Australia. Andrew pulls back the curtain on the emotional roller coaster of scaling a clinic—from the stress of managing a growing team to moments of self-doubt, and the invaluable support systems that keep him grounded. Discover how gratitude and external support play pivotal roles in sustaining well-being amidst the chaos of expansion.Get ready to rethink your approach to time management with practical strategies that make a real difference. Andrew and I dive into the art of balancing the drive to innovate with the need to appreciate your current achievements. Learn how effective time-blocking techniques and leaving white space in your schedule can transform your daily routine. We also discuss the dangers of constant comparison with peers and the importance of finding joy in the process, rather