Grow My Clinic Podcast

What if you could transform your clinic from a hands-on practice to a successful business in just over two years? Join us on this episode of the Grow Your Clinic podcast as we chat with Sam Bardouh, who did just that. He went from working 60 clinical hours a week to becoming a full-time business owner, sharing his journey with us to offer invaluable insights on how you can do it too. Sam discusses his fears and challenges and how he managed to get clients and team members on board with these significant changes.We also dive deep into effective recruitment strategies and the evolution of mentoring within a clinical setting. Sam sheds light on how recruiting practitioners who align with your company's values and providing structured mentorship can lead to better retention and professional growth. Discover how focus sheets and tailored recruitment strategies can enhance your team and ultimately improve patient care. Plus, learn the importance of a continuous recruitment budget and how it helps manage growth

Can the truth about physiotherapy salaries surprise you? We uncover the actual employment conditions for physiotherapists as revealed by the latest APA workforce consensus survey. With most physios earning a fixed salary and a smaller fraction receiving a base plus commission, we take you through the intricate dance between job satisfaction and pay models. This segment reveals the often unspoken disparities between expectation and reality, highlighting the profession's high need for job security intertwined with opportunities for additional earnings.Navigating the labyrinth of remuneration challenges, we compare the public and private sectors, scrutinizing how career progression and salary expectations play out differently in these environments. The dialogue illuminates satisfaction levels across various pay models and delves into factors like economic conditions and cost-of-living changes that shape perceptions of fair remuneration. We also provide valuable insights for private practice owners on foster

Start your free 30-day trial of Allie: https://www.allieclinics.com/Resources:https://www.cliniko.com/connected-apps/allie/ https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/https://www.cliniko.com/tools/cost-of-practitioner-leaving/https://www.cliniko.com/connected-apps/Unlock the future of healthcare with our latest Grow Your Clinic podcast episode, featuring Joel Friedlaender, founder of Cliniko. Ever wondered how artificial intelligence might transform your clinic's practices? Join us as Joel breaks down the real-world applications and challenges of generative AI tools in healthcare, pulling back the curtain on their potential benefits and significant pitfalls. From the intriguing yet flawed launch of Google Gemini (Bard) to the accuracy issues in AI-generated summaries, this episode promises to equip you with a nuanced understanding of AI's role in modern healthcare.Joel doesn't just stop at the tech talk; he dives into innovative leadership and recruitment strategies th

Think AI can't revolutionise your clinic? Think again. In this episode of the Grow Your Clinic podcast, we reveal how the free version of ChatGPT can transform your clinic's operations, making your processes more efficient and less reliant on individual staff members. Through our Member Immersions series, we guide you on how to tackle the challenges of implementing new technology in a structured, manageable way. You'll learn how to input quality data to get the best outputs from AI, whether it's for marketing, writing policies, or improving recruitment and client journey systems. Discover the secret to AI-prompting strategies for effective content development. We break down the components of a well-crafted prompt and provide practical examples of how to repurpose content, develop marketing strategies, and create comprehensive business plans. Our valuable prompt playbook will be a game-changer for your clinic, ensuring compliance with regulations and standards while maximizing your AI'

Unlock the transformative power of vulnerability within your clinic's team culture with Michael Rizk's expert insights on our latest podcast episode. Our in-depth conversation will equip you with the tools to foster an environment of trust, where team members can be their authentic selves. Discover how this authenticity leads to stronger connections, a supportive atmosphere, and ultimately, a high-performing culture. Dive into the delicate art of feedback and accountability with us, as we reveal strategies to deliver constructive criticism that builds rather than breaks. Learn from Michael's anecdotes and our discussion on language in the workplace, which underscores the profound impact that shared vocabulary has on the perception of success and progress. We shed light on the importance of feedback loops and follow-ups, ensuring that every team member thrives on clear, empathetic communication.We examine how defining core success and progress terms can create a culture steeped in clarity and sh

Stepping into the clinic ownership arena is no walk in the park, and we're pulling back the curtain to reveal the unvarnished truth. Alongside Jack, we've dedicated this episode to guiding you through the ownership odyssey, tackling topics from time management to the entrepreneurial mindset needed to flourish. If you've been pondering whether to leap into healthcare business ownership, we guarantee insights that'll arm you with the knowledge to make an informed decision.Embarking on the journey of clinic ownership is an adventure that demands more than clinical expertise; it requires a complete overhaul of your outlook on business and life. This episode peels back the layers of the mental shifts that new clinic owners must undergo, drawing from our own experiences and the wisdom of our Elevate program. We dissect the 'build it and they will come' fallacy, highlight the necessity of networking, and stress the importance of financial acumen. We also share our strategies for priorit

In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners. He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable clinic growth. Tune in to learn how to think differently and challenge the norm in business and clinic management.Timestamps00:37 | Michael's Bio02:00 | How "The Four-hour Workweek" Inspired Running A Clinic Remotely05:00 | Transitioning To Remote Leadership 07:50 | Emotional Vs Physical Presence In Leadership10:15 | Impact Of Focus Sheets For Efficient Mentoring Sessions12:50 | Practical Tips For Remote Management And Team Meetings15:50 | The Mechanics Of Co-consulting (Peer-to-peer Feedback)18:36 | Common Mistakes In Clinician-to-clinic Owner Transition24:50 | Creating Trust And Vulnerability In A Team28:30 | Productivity Hacks And Finding Flow

In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially.We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst.Tune in to hear this inspiring story of overcoming imposter syndrome and success from knowing your worth.Quotes"I've put in so much time and money and effort. Surely there's gotta be an opportunity for me to be able to get some help and some mentorship.""Maybe failure is trying to carry everything on your own and not then connecting with others. Maybe that is where things aren't necessarily going to go well for you if you just try to be Atlas and carry the world.""But what is your worth? Don't you deserve to sleep at night? Don't you deserve to enjoy your children, to enjoy your pregnancy, to enjoy the holiday that you'd been waiting for for y

In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD. We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life.   Tune in to gain valuable insights on managing work and life with ADHD.Quotes"ADHD is part of the normal spectrum of society, the same as height.""There's something about ADHD that can often be a little bit of an advantage where we seek out these high stimulus environments because there's a little bit of motivation in that stimulus.""I really want to help people... make those changes in how they're responding to the tricky stuff that shows up within us... so that we can be moving towards what actually really matters in our life.""I think that sometimes my ADHD actually kind of is a little bit of a strength here because it&a

In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology.They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on imposter syndrome and its connection to burnout. Tune in to gain valuable insights on managing and preventing burnout in the workplace.Quotes"Do you feel like you're living and working within your values?""Values and fairness are the two main reasons why people get burned out.""And when you feel like you're growing towards a core value or a belief, a mission, your own personal mission, of where you wanna be in your career, of what you want to do that would really give you a sense of passion, burnout will trickle away, because it's a bigger picture.""We know that in Australia, 50 to 60% of people experience burnout at wo

In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox. They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional intelligence in leadership. They also discuss the role of journaling and reflection in personal development and decision-making. Tune in to gain valuable insights on building a strong brand and team culture in the healthcare industry.Quotes"Culture is this amorphous thing that is continuing to evolve.""We want to make sure that therapists that come through our system and work up through our mentorship over a period of years just become the best version of themselves.""You should almost completely ignore social media.""If every single small business owner within a couple of miles from you is not coming into your clinic regularly, that&a

In this episode, we sit down with Daniel Gibbs, the co-founder of Clinic Mastery. Dan shares his expertise in creating scalable business systems and his journey from clinician to business owner.He also delves into the challenges of transitioning and supporting team members through this process, while maintaining strong relationships with clients. The episode covers a six-step process for successfully and sustainably coming off the tools, emphasizing the importance of individualized growth and reducing reliance on specific team members.Quotes04:20 - "If you can't take six weeks off in your business, then do you really have a business or do you just have a job?"21:32 - "Contrary to what popular belief might be, the most important person in any business is not the customer, not the team, it's the owner."24:33 - "The key is nominating a final date for consulting and absolutely committing to that date."49:14 - "You really need to build a business that’s not reliant on y

This week on the podcast, Ben speaks with Joey Coleman, an expert in customer and employee retention. Joey shares his methodology for improving customer and employee retention in the first 100 days, as outlined in his book "Never Lose a Customer Again." He also discusses his newest book, "Never Lose an Employee Again," which focuses on reducing turnover and increasing employee engagement.Joey covers the eight phases of the new team member journey, from recruitment to becoming an advocate for the clinic. Tune in to learn how to create remarkable experiences for your team members and build a loyal customer base.Quotes08:38 - "What I love at the core of this is there's empathy for the other person, and that is truly care."23:40 - "Every employee has coworkers, but not every employee has colleagues… It's really difficult to quit a job where you have colleagues."38:29 - "When we feel that there is someone at work who personally cares about us, who personally i

In this episode, Ben Lynch discusses the importance of delegating with confidence in order to reduce reliance on oneself and others, emphasizing on efficiency, avoiding abdication and micromanagement.Ben also talks about a simple method for successful delegation and highlights the significance of a strong performance culture in high-performing clinics.Quotes00:31 - "So often when we get the opportunity to delegate, it's a real milestone or moment to celebrate because we are so often the bottleneck in the business."01:14 - "When we do delegate, so often we delegate in a fashion that's actually abdication."12:28 - "What I'm hoping to show and share with you today is a couple of copy-and-paste template messages that could be used in whatever platform you use."Timestamps00:00 Intro01:12 Delegating without micromanaging02:40 Reporting as an accountability measure03:52 Revenue report template06:53 Outstanding accounts template08:30 Practitioner utilisation/productivity t

This week, Peter Flynn, a Partner at Clinic Mastery, joins us on the podcast to talk about his journey of starting a physiotherapy clinic and scaling it to multiple locations. Pete shares the challenges he faced as a first time clinic owner, as well as the lessons he learned along the way. You’ll gain insights into the realities of starting your own clinic, managing a clinic business, and the importance of finding your genius.Quotes08:44 - "Being a good human is a really good strategy in business."14:31 - "And… the shift for me was reframing and time blocking. And it was looking at what are the specific tasks that I need to do? What from a plan is actually going to move us towards the big goal and not just keep me busy and sorting out spot fires."20:40 - "You almost feel like a loss of control when you're not seeing clients."23:23 - "We always let the numbers make the decision."24:33 - "Some things you just don't know are possible until you understand how

In this episode, we discuss the importance of delegations of authority in reducing reliance on the clinic owner and improving decision-making processes. Ben talks about how delegation of authority allows for clear identification of who can make specific decisions within the clinic.By documenting the responsibilities and authority of each role, the clinic owner can create a more structured and purposeful decision-making process, which helps to reduce overwhelm and ensures that important decisions are made within established parameters.It also emphasizes the need for accountability and reporting back to the clinic owner or relevant stakeholders.Quotes03:04 - "A delegation of authority schedule sets out the different functional areas of your business and allows you to create the clarity as a specific example, the dollar value and perhaps criteria or under what circumstances a decision could be made without any external advice or authority given."04:50 - "There's always the trade-off of making

This week on the podcast, we dive into the magic of creating memorable experiences with Illusionist and Speaker, Josh Norbido.Throughout the episode, Josh shares invaluable insights on how to craft extraordinary moments with the people you work with, whether they are your team members or clients. He also talks about the impact of leaving a good impression and how these experiences affect the way people see your brand.Josh also gives some practical tips for improving client experiences and talks about communication principles that can be applied both in magic shows and in business.QUOTES“People buy into you before they buy from your experiences and products.”“The best clients you can have are the ones who have already paid you before.”SHOW NOTES00:00 - Intro00:22 - Josh's Bio01:38 - The wild card in client experiences03:35 - The subtle art of communication05:12 - Rebooking is important (and how branding can help)14:28 - Making an impression using pattern interruptions17:37 - The magic happens in the silen

In this episode, Mike Blackwell shares how he was able to find a bigger purpose after going through a difficult time in his life, and how he was able to navigate this period of grief while managing a growing clinic.He also gives some tips about how clinic owners can transition smoothly from a clinical consulting role to a leadership role, how to attract experienced team members to your clinic, and some principles that he practices for creating a great clinic experience.SHOW NOTES00:00 - Intro00:22 - Mike's Bio01:38 - COVID: one business owner's journey06:38 - Post-COVID growth: Personal and business12:01 - The process of reducing your consulting load15:34 - How to attract and recruit the right people to the clinic?18:46 - Creating a great client experiences21:50 - How charity work fueled Mike's purpose30:46 - Navigating Grief and Leadership33:03 - Physitrack: tech in healthcareMENTIONSRadical Candor by Kim Scott (book)CONNECTJack’s LinkedInMike’s LinkedInMike’s EmailIf you found this episode va

In this episode, we sit down with Yves Silviera, Practice Principal, and Owner of YS Physiotherapy, as he shares his journey of growing his clinic from humble beginnings in his parents’ granny flat to a thriving standalone location.We delve into how Yves works with student interns in their clinic and how he created an internship model that prepares them for a successful career. Yves also reveals the importance of having a mentor and how it helped him scale his business.Lastly, we discuss how Yves nurtures and retains team members to maintain a cohesive and successful clinic culture.SHOW NOTES00:00 - Intro00:17 - Yves' Bio01:20 - Starting YS Physio in a granny flat04:38 - Recruitment gold mine (hint: student interns)09:23 - Journey to the first standalone clinic12:05 - YS Physio's team structure12:59 - How do you divide your time as a clinic owner?13:33 - Lessons from a clinic fit out15:36 - Why slowing down is key16:25 - The importance of having a business mentor17:44 - Recruiting (and keeping) team

In this podcast episode, Marion Giddy shares her experience of creating a leadership team in their clinic who can support their growth and create an impact on the local community. We also explore coaching, mentoring, and the skillset Marion has developed as a leader to help grow her team.We also discuss the challenges and opportunities of starting a family while running a growing business, integral theory in leadership, and working alongside a spouse.QUOTES“Leadership coaching is relevant to everyone on the team because we’re all leading something.”“One of the key premises in integral theory is that every perspective is true and partial.”SHOW NOTES00:00 - Intro00:18 - Marion's Bio02:20 - Cooee's Team structure03:59 - Moving into a new clinic space06:11 - Preparing for a new clinic location09:07 - Starting a family and running a business12:08 - Taking time off with a newborn14:37 - Working with your spouse17:50 - Being ready for, and creating, a leadership team20:46 - Autonomy and decision-making wit