Grow My Clinic Podcast

This week on the podcast, we are joined by Tessa Kennelly, Head of People Operations at Beyond.In this episode, we talk about the challenges and lessons Tessa learned during the COVID pandemic, tips for recruiting, attracting and retaining great team members, and how to encourage your team to practice clinic values.Tessa also shares her tips on how to overcome procrastination and dealing with the big jumps in your career.Join us for this insightful discussion!QUOTES“We acknowledge right from the start that anything anyone's doing in the clinic, regardless of what role or what title they have, we're all working together for the same goal.”SHOW NOTES00:00 - Intro00:18 - Tessa's Bio01:22 - Key leadership lesson03:15 - Tips for procrastination & time-blocking05:40 - Mentoring & leadership structures09:17 - Team pathway: Head of Operations10:56 - Creating a strong admin team12:31 - Integrating admin and therapists13:49 - Positive team culture14:59 - Intentionality and purpose17:31 - Team ind

In this episode, we have an inspiring interview with Melissa Juzva, Director of Solution Psychology. She shares her experience and insights on how to help the next generation of therapists grow and find their own pathways, and how you can support your team through training and development.We also explore how investing in your team's growth translates into the retention of great team members and how it attracts quality recruits. Melissa also talks about the challenges she faced at the start of the Covid pandemic and the power of vulnerability.QUOTES“If your team feels valued and listened to, they're less likely to go and look for another job.”SHOW NOTES00:00 - Intro00:18 - Melissa's Bio02:13 - 'Reflect & Connect' Retreat04:24 - Creating space for vulnerability07:04 - Being vulnerable with your team08:27 - Team culture & recruitment11:41 - Mentoring early-career team members15:51 - Future of Paediatric Psychology19:40 - Pathways for retaining quality team24:00 - Having tough con

Scaling your business while also having a growing family can be a tough challenge for practice owners, but with a solid strategy, it’s not impossible to strike a balance between business growth and family life.In this episode,  we chat with Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children. Hannah shares the lessons she’s learned on being a work-from-home Director and the common challenges she’s faced as she scales her business and while taking care of a growing family.She also talks about how she provides pathways for her team members, creates accountability, and maintains a sense of presence even as she works remotely.SHOW NOTES00:00 - Intro00:18 - Hannah's Bio01:17 - Starting a family and running a healthcare clinic05:13 - Early days of working as a new parent06:23 - Returning to consulting & importance of a support network08:03 - Benefitting from systems and strong admin team09:44 - DOTS team structure10:30 - Priorities as a new business owner12:16 - Growing as

In this episode, Jack and Ben talk about Patagonia’s bold move of ‘going purpose’ instead of going public and the lessons we can pick up from this purpose and impact-driven company.QUOTES“Money is just an amplifier. What you do with a little bit of money will be amplified when you have a lot of money.”“If we keep on saying, “I’ll give when I have more,” we’ll never ‘get more’. It will never be enough [money].”MENTIONSGrow Your Clinic: And amplify your impact as a clinic for good by Ben Lynch (book)CONNECTBen’s LinkedInJack’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinic

In this episode, Peter Birch, Host of the Talking HealthTech Podcast, lets us in on the latest scoop about tech in healthcare and how much this industry has grown over the years. He also talks about some of the new technologies that clinic owners can look forward to and how we can contribute to the development of better healthcare tech in our own ways.If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at jack@clinicmastery.com. We’ll be happy to help!SHOW NOTES[04:10]  Stories of tech growth in health tech[07:27]  Cool healthcare startups you need to check out[10:36]  How tech can play a role in healthcare[14:20]  Why clinic owners should join user communities and participate in beta testing[21:04]  Lessons that startup founders learned after creating a startup[26:42]  What kind of technologies can we look forward to in the near future

In this episode, Eric Gartner and Travis Brunn, Founders of SimpleSet, joins us in a conversation about starting a tech company and creating technologies that elevate the services of practitioners and improve patient outcomes.If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at jack@clinicmastery.com. We’ll be happy to help!SHOW NOTES[02:15]  Icebreaker q’s – reading list, who inspires you, motto to live by[06:37]  How they founded their company, SimpleSet[11:34]  What you need to know before starting a tech business[13:57]  What makes SimpleSet different from other exercise software[17:00]  How intuitive SimpleSet is[19:00]  Does more tech mean better results for patients?[21:16]  Does more tech mean better business?[22:57]  What to look forward to for SimpleSet[26:13]  Final advice to clinic owners on using exercise prescription app

This week on the podcast, Christian Doran, Founder & CEO of RecoveryVR, talks to us about how immersive VR technologies can transform the way you do your therapy and rehab treatments and how patients are responding to treatment plans that incorporate these immersive VR technologies.If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at jack@clinicmastery.com. We’ll be happy to help!SHOW NOTES[01:46]  Icebreaker q’s – reading list, who inspires you, motto to live by[04:23]  How Christian founded his tech company and what VR is/isn’t[09:00]  Nintendo Wii vs. Immersive VR – what’s the difference?[13:59]  Rehab/recovery cases where VR can be useful[21:23]  How do patients respond to using VR for therapy?[26:18]  What to look forward to for RecoveryVR[31:47]  Learn more about RecoveryVR!MENTIONSRecoveryVRCONNECTChristian’s LinkedInIf you

In this episode, Dr. Theresa Kidd and Karl Smith from The Kidd Clinic share the insights and lessons they’ve learned on how they’ve grown practice and how team culture and having a mentor has helped them through their journey.They also talk about the role of branding in attracting the right types of people to your clinic and the routines and habits that keep them together as a team.SHOW NOTES[00:55]  Rapid-fire questions: reading list, childhood aspirations, etc.[09:34]  Early days of Kidd Clinic[11:50]  The Kidd Clinic now[12:57]  Recruiting experience[13:31]  How they made their brand attractive to potential hires[17:26]  Cultural rewards of a team huddle[18:58]  Standard week for a clinic owner of a large group practice[23:57]  Routines that keep the clinic alive[28:01]  Impact of Kidd Clinic on the community[29:44]  Advice to other clinic owners[32:06]  Benefits of getting a business mentorMENTIONSTrust and Inspire by Stephen Covey (book)Leaders Eat Last by Simon Sinek (book)Helping Autistic Teens to Mana

In this episode, we talk all things marketing – attracting new clients, branding, messaging and all that with Digital Strategist Michael Colman.Michael specializes in helping clinics grow their practice by providing the right tools and strategies tailor-fitted to the goals of your clinic.We also talk about what we can learn from high-performing clinics and the marketing solutions that are best for clinic owners.If you need help with your clinic’s strategy, marketing, or mentoring, reach out to us via our website or email Jack at jack@clinicmastery.com. We’ll be happy to help!SHOW NOTES[01:14]  Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by[03:47]  How Michael started his marketing agency[05:18]  How marketing has changed over the years[07:57]  How Michael helps health professionals[08:58]  How marketing in the healthcare space differs from other industries[09:59]  Marketing tips to make your clinic/services stand out[13:53]  Marketing Attribution – how can yo

In this episode, we chat with Migration Lawyer Traci Chen about the benefits of hiring from overseas and how it can help your business grow. She also talks about the usual challenges you may encounter in recruiting skilled overseas talent and some things to keep in mind so that you can pick out the right person for your team.QUOTE“Your business can’t grow enough if you don’t have the demand for it. You always need to have that surplus.”SHOW NOTES[00:44]  Rapid-fire: reading/learning list, childhood dream[02:48]  How Traci became a lawyer[10:22]  How content creation benefits your business[13:07]  How to get started on creating content[14:10]  Pros of hiring from overseas, how it can help your business grow[16:02]  How to start recruiting team members from overseas (pt. 1)[16:53]  Common mistakes with hiring from overseas[17:35]  Best practices[18:57]  Language and cultural barriers, training differences, and other challenges in hiring team members from overseas[20:21]  How to start recruiting team members fro

In this episode, Jack and Ben share an excerpt from the newly released Clinic Mastery book about the struggles of being a clinic owner and how you can get past the struggles so that you can grow yourself and your team.Get a copy of the Clinic Mastery book here! SHOW NOTES[02:19]  Excerpt from the book[06:14]  Having a healthy amount of skepticism[11:28]  Lessons in mentoring team members[12:45]  How a mentor can help you in your clinic journey[14:12]  Improve the retention rate of your team members[18:52]  Getting to know your team members in a systematic wayIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https

This week, we continue with our C.R.E.A.T.E. Cash Flow Model series, and in this episode, we talk about the ‘E’ and ‘A’ of the cash flow model which is ‘Expense Efficiency’ and ‘Accounts’.For more information about our finance framework or if you need help with your cash flow strategy, reach out to us via our website or email Jack at jack@clinicmastery.com. We’ll be happy to help!SHOW NOTES[02:05]  Four things to consider to manage your expenses efficiently[05:09]  Four tips for managing your accountsIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your suppo

In this episode, we dive in once again into the C.R.E.A.T.E. Cash Flow Model and talk about how you can maximize your clinic’s cashflow by creating a cash allocation strategy.For more information about our finance framework, contact us via our website or email Jack at jack@clinicmastery.com.SHOW NOTES[01:31]  Cash Allocation Strategy[03:02]  Driving more revenue and helping more peopleIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Money can be a touchy subject, especially for healthcare professionals who often value purpose over money. However, it is a great tool if you want to be able to help more people and create more impact.In this episode, we talk about the three levers for increasing your revenue so that you can grow your team, your clinic, and create a greater impact in your community.If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

One of the biggest things that drive clinic owners and healthcare professionals to do what they do is having a sense of purpose in their job and knowing that they’ve impacted people’s lives at the end of the day.And one of the ways that you can expand your impact is by managing your cash flow so that with the increased revenue, you can expand your team, help your team members grow, and provide a better facility for your clients.In this episode, we talk about the key components of a cash allocation strategy so that you can effectively budget your finances and put your money where you can create more impact.If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show

How you manage your clinic's cash flow is very important. Not only does it help you increase your business revenue, it can also greatly affect your personal wealth and the impact that your business creates in your community.In this episode, we talk about the CREATE Cash Flow Model for clinic owners and how it can help you be more in control of your finances and improve your cash position.If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

As business owners, we work tirelessly to achieve growth and serve our clients excellently, oftentimes at the expense of our own health and leisure time. But is this the best way for us to achieve clinic growth?In this episode, Jack and Ben talk about a more sustainable way for clinics to grow and how rest and downtime can benefit your clinic more than you think.They also share some tips on how to prepare for strategic meetings so that they can be more productive and meaningful.SHOW NOTES[03:23]  What to prepare for a productive meeting[07:35]  Consider spacing out your strategic meetings[08:57]  What a typical meeting looks like[12:07]  How to grow a clinic sustainably[19:50]  What distinguishes great leadersMENTIONSThe ‘L’ Factor by Ian Jagelman (book)If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, an

We have a special treat for all our listeners this week!If you want to know how to better handle tough conversations and how much your ROI can be when you invest in your team, we recommend you to check out the resources mentioned in this episode.MENTIONED RESOURCESTough Conversations ChecklistEmployee Turnover CalculatorJack’s emailIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, we chat with Dr. Wayne Mahmoud, Osteopath and Acupuncturist, about his book Two Hands: The Gamechanger Guide for Manual Therapists. He also shares some of the biggest lessons he’s learned about business and manual therapy, and how clinicians can grow beyond their current role.SHOW NOTES[03:18]  Rapid-fire questions: reading list, childhood aspirations, etc.[09:14]  Dr. Wayne’s journey to becoming an osteopath[13:46]  How Dr. Wayne got into Dry Needling, Acupuncture, and eventually offering CPD courses[19:13]  Advice for clinic owners who want to expand their horizons[21:47]  Let’s talk money and sales[27:07]  Safety is key for manual therapy[35:50]  About Dr. Wayne’s book, Two Hands: The Gamechanger Guide for Manual TherapistsQUOTES“You have a business if it does not rely on you. So if you’re having to generate that money yourself… you have a job.”MENTIONSSYSTEMology by David Jenyns (book)Two Hands: The Gamechanger Guide for Manual Therapists by Dr. Wayne Mahmoud (book)Two Hands WebsiteDr. Wa

In this episode, we talk about the different ways clinics and other businesses are innovating and creating remarkable client experiences through tech and how clinics are making their payment systems more seamless.We also take a closer look at businesses such as Physio Fit and Patagonia and glean some wisdom on how they are able to differentiate themselves and find creative ways to improve their client experience.SHOW NOTES[01:19]  Medipass being acquired by Tyro[02:59]  Clinics getting paid through crypto[03:25]  How to make the clinic experience more frictionless through tech[05:55]  Getting inspiration from other industries, looking at Patagonia[13:02]  How you can be more innovativeMENTIONSMedipassIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts