Grow My Clinic Podcast

In this episode, we listen in to Jack and Ben’s conversation about their recent insights on discipline, personal development, getting into deep work, and the benefits of solo retreats.SHOW NOTES[00:27]  Jack’s solo retreat and what it taught him about discipline, silence, and spirituality[08:53]  How to get into deep work (Jack’s version)[15:09]  Ben’s recent insights on creating flow[17:24]  How to show up when you’re not in flowMENTIONSInvitation to a Journey: A Road Map for Spiritual Formation by M. Robert Mulholland Jr. (book)The Ruthless Elimination of Hurry by John Mark Comer (book)The Flywheel Effect by Jim CollinsIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.

Growing your clinic can be mentally and emotionally taxing, especially if you're a new clinic owner who has no idea how to run a business. But with the right guidance, you'll be well on your way to running a thriving clinic and growing your team.In this episode, Brogan Pearsall, Owner of Undefeeted Podiatry, talks about the challenges she went through as a new mom with a newly opened clinic, and how she managed to grow her team and clinic along the way. She also talks about how coaching has helped her grow in her role as a mentor and as a clinic owner.SHOW NOTES[01:03]  How Undefeeted Podiatry started out[03:56]  The need to rebrand after experiencing clinic growth[05:41]  How coaching has helped Brogan overcome her struggles as a clinic owner and as a new mom[07:11]  Experiencing rapid growth[14:15]  Key lessons in people development and clinic growth[16:29]  Advice to clinic owners who want to get coaching[18:41]  Know more about Undefeeted Podiatry and connect with BroganMENTIONSUndefeeted Podiat

Four years in uni has prepared us well to take on a practitioner role. But once you transition to being a clinic owner, you may find yourself struggling with this new role and the new challenges that come with it.This is where having a business coach comes in handy.In this episode, we talk about business coaching, how to find the right coach, and how it can help you grow yourself, your impact, and your business.MENTIONSPrinciples by Ray Dalio (book)CONNECTBen’s LinkedInJack’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

This week on the podcast, we have Barry Nguyen, Serial Tech Entrepreneur, Physio Practitioner, and Co-Founder of HealthAide, and he talks about how his passion for helping people has led him into the tech startup world.Barry also gives practical advice to clinic owners who want to venture into tech entrepreneurship, how to manage risks and handle failures, and how their digital service company, HealthAide, can help clinic owners and clients alike.SHOW NOTES[01:13]  Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by[08:08]  How to manage risks and handle failures as a startup Founder[10:50]  Practical advice for clinic owners who want to dabble in tech ventures[13:24]  Finding purpose between physio and tech[18:20]  Why Barry still practices physio[20:21]  Staying grounded[22:39]  Connect with BarryMENTIONSMasters of Scale by Reid Hoffman (book)David Sinclair’s Anti-Aging ScienceCorePlusClinikoCONNECTBarry’s LinkedInHealthAideEmailIf you found this episode valuabl

Precise diagnoses and great results begin with accurate assessments. And with technologies such as the intuitive AxIT System, practitioners can now make better assessments based on measurable and objective data. In this episode, we explore the AxIT System with Andrew Lemon, Director of customer Experience at Strength By Numbers. We also talk about how tech can improve client experience and improve adherence rates.SHOW NOTES[01:24]  Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by[04:42]  How Andrew stumbled upon the tech space[09:39]  What is the AxIT System?[13:48]  Lessons on innovation in the healthcare space[18:17]  How e-learning assists in the adoption of tech in the clinic[20:17]  How clinics can best integrate tech into their workflow[25:13]  How to make tech adoption easier for long-time practitioners and new grads[28:04]  Learn more about the AxIT SystemMENTIONSCreating Competitive Advantage by Jaynie Smith (book)AxIT SystemQUOTES“The health professio

Are you thinking about hiring a VA or building a Virtual Team but you’re not sure where and how to start? In this episode, Rachel Dool, Founder of Just In Time Virtual Assistants, talks about the things we need to know before hiring a VA, the pros and cons of local and off-shore VAs, working with a remote team, and how your clinic can benefit from hiring a VA.SHOW NOTES[01:09]  Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by[03:25]  Rachel’s background in physio[07:11]  What does a VA do?[10:26]  Pros and Cons: Local vs. Off-shore VAs[13:15]  Common mistakes clinic owners make when working with VAs[15:21]  What a virtual team can help with[18:18]  Perks of working virtually[19:58]  How to stay focused in a work-from-home setup[21:55]  Advice to clinic owners[23:18]  Connect with RachelMENTIONSMagic Lessons by Alice Hoffman (book)Practical Magic by Alice Hoffman (book)Ep. 216 - Building and Modeling Resilience with Dr. Dan Pronk (podcast episode)The Golden Jour

One of the ways you can improve client experience is by providing modern, easy, and transparent payment and claims solutions to your clients. And today on the podcast, we are going to talk about one of the most innovative fintech companies in recent years — Medipass.In this episode, Medipass CEO Jonathan Davey talks to us about what Medipass is, its new features, and how these new features can deliver the best possible service for healthcare providers and clients alike.Jonathan also talks about Tyro Health’s acquisition of Medipass, what this means for their company and tech, and how they’re looking to innovate in the future.SHOW NOTES[00:57]  Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by[03:50]  Jonathan’s background in tech and finance[09:19]  Medipass integration with Tyro Health[15:40]  Recent developments in Medipass’s payment and claims services[17:48]  Jonathan’s advice to clinic owners who are hesitant on trying on new tech[23:19]  What’s next for Me

This week on the podcast, we chat with ITGenius’s CEO Scott Gellatly about cloud-based technologies that we can integrate into our clinic systems so that we can streamline our workflow and give more time towards helping more people.We also talk about Google Suite and Google Data Studio and how we can use them to improve our processes, ensuring the privacy and security of our clinic data, the benefits of using AI tech in our clinic, and many more. Check out the full episode!SHOW NOTES[02:02]  Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by[08:57]  Creating a business with an exit strategy in mind[12:42]  Recommended tools for small businesses [15:35]  Why use cloud-based tech?[18:30]  Other technologies that are useful for a clinic business[20:22]  What is a VoIP and how can clinics use it?[24:36]  Google Data Studio and how it can be useful for your business[25:36]  The future of businesses with AI tech[27:42]  How to ensure privacy and security of data in sma

What if we can create more impactful treatment plans without increasing the cost and time spent in therapy sessions, and make therapy more accessible to people?In this episode, we talk about Theratrak with Founder Laura Simmons. Laura talks about her inspiration for Theratrak and how it can help significantly improve therapy outcomes by increasing client adherence to treatment plans and tracking client progress.Laura also talks about how she went from clinician to tech founder, the process of making your tech dreams come to life, and what it’s like to work as a woman in tech.SHOW NOTES[01:17]  Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by[03:58]  How Laura ended up in private practice[08:46]  What inspired Laura to create Theratrak[13:09]  The process of bringing a dream tech to life[15:55]  How does tech funding work?[20:47]  How to pitch to venture capitalists + lessons on communication[22:36]  Working as a woman in tech[25:38]  What’s the work life like a

There are many advantages to having business partnerships. It does not only help you reach more potential clients and team members but also gives you an opportunity to work with other business owners to create an impact on your community. It can also affect your branding as a clinic.In this episode, we talk about the three key elements of partnerships and how you can nurture these relationships so that you can amplify your impact and grow your business.SHOW NOTES[03:39]  Find: Identifying ideal partners to work with[05:15]  Collaborate: Different ways to collaborate with businesses and individuals[11:34]  Nurture: Taking care of business relationshipsMENTIONSMy Millennial Money (podcast)Clinic Mastery (YouTube)Referral Partnership ChecklistIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your

How does one build a remarkable brand? How do you attract the right people to your clinic? Where do we start with publishing content?This week on the podcast, we talk about one of the seven Degrees of Clinic Mastery, which is Brand, specifically around building a brand that attracts the right team members, clients, and partners through content creation.SHOW NOTESThe three P’s of publishing  [01:12]Personas: Create a client avatar  [02:00]Advice for creating a client avatar for Paediatric clinics  [03:13]Team and partner personas  [04:15]Presence: Develop, Duplicate, and Distribute content  [05:38]Profile: How to become known, liked, and trusted  [09:47]About ‘Behind Your Brand’  [11:44]QUOTES“It’s important to be present where your [ideal clients and partners] are, where they put their money and trust in.”If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode val

In just five years, A Growing Understanding has grown into a team of 21 Speech Pathologists across four locations here in Australia. When asked how they were able to reach such incredible growth, Director Lauren Haskins highlights two pivotal factors - culture and community.This week on the podcast, Lauren talks about how clinic culture and community work together to attract quality talents and find the right clients for their clinic.She also talks about how coaching has impacted her personal growth and business growth.SHOW NOTESRapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by  [01:51]Lauren’s journey to starting her own private practice  [05:19]How A Growing Understanding has grown through the years  [12:12]How to attract people who align with your culture and values  [13:45]Tapping into the community to recruit the right people  [16:32]How to attract the right client and build a client base  [18:16]Growing the size of the team to service more clients  [19:39]

The recruitment process is probably one of the most challenging aspects of growing a business. It’s also one of the most crucial first steps in ensuring that you continue to cultivate a healthy work culture.But it is time-consuming and can overwhelm clinic owners who are also in a recruiter role. So how can we simplify this process so that we can spend less time on it but still be able to hire quality talent?In this episode, Michael Bradley, Head of Partnership at Employment Hero, talks about how we can improve our recruitment process using tech and how Employment Hero can help us manage our team members easily.He also talks about how culture impacts your business and how to cultivate a healthy work culture in a remote environment.SHOW NOTESRapid-fire question: Reading/Learning List, who inspires you, childhood aspiration, motto you live by  [01:08]Workspace design lessons we can learn from Dropbox  [07:08]What is Employment Hero and how does it help employers?  [08:25]What role does tech play in an on-boardi

Physio Group South-west has become a Certified Great Place To Work® since June 2021, with 95% of employees saying it is a great place to work compared to 55% of employees at a typical Australia-based company.With this experience under her belt, Jasmine Hulls, Practice Principal at Physio Group South-west, shares her insights on workplace culture, communication, and ultimately, what makes a workplace a great place to work in today’s podcast episode.She also talks about how she mentors team members and the importance of creating an environment where team members can grow and feel supported.SHOW NOTESRapid-fire question: Reading/Learning List, who inspires you, childhood aspiration, motto you live by  [01:46]How Jasmine and her team navigated the pandemic  [05:25]About Great Place to Work®  [09:28]Why you’d want to be a great place to work  [11:31]How do you get certified as a Great Place to Work®  [14:13]What makes a workplace a great place to work?  [16:09]Insights from Great Place to Work® about their clinic

Promoting your business online through social media or through a website is one of the best ways to create brand awareness and attract ideal clients. To do this effectively, you’ll need a good strategy and coherent messaging to set your business apart from the competition.In this episode, Jason Chifan from Spark Labs talks about the latest digital marketing trends among top-performing clinics and how digital marketing can affect your brand and the growth of your business.SHOW NOTESRapid-fire questions: Reading/Learning list, who inspires you, childhood aspirations, motto you live by  [02:43]How Jason got into digital marketing  [06:01]What is digital marketing?  [09:55]How can clinics position themselves online?  [11:14]Marketing insights from top-performing clinics  [15:23]Marketing strategies that have been effective within the last eight months  [20:02]When is the right time to get help for marketing?  [23:32]Connect with Jason and Spark Labs  [28:48]QUOTES“If a business doesn't have an online presenc

One of the things that we believe in is that great leaders create leaders. If you want to expand your team and your business, the best thing to do is to provide your team with the best environment for growth as well, and you can do that through mentoring.In this episode, we’re going to dive into the different aspects of mentoring, its role on clinic growth and personal development, and what it looks like in practice.SHOW NOTESComponents that make up mentoring  [03:07]Two ways to mentor team members  [04:17]The value of one-to-one mentoring sessions  [05:28]Planning for one-to-many mentoring sessions  [07:26]“Great leaders create leaders.”  [09:37]The difference between a mentor and a coach  [10:51]QUOTES“It’s important to remove yourself as a bottleneck and allow other people to step into positions where they can be leaders and mentors.”MENTIONSThe Coaching Habit by Michael Bungay Stanier (book)What is a Clinic ‘Culture Day’ and How to Organize One (Ep. 204)CONNECT WITH BENLinkedInIf you found this episode va

This week on the podcast, we’re going to talk about one of the 7 Degrees of Mastery, and that is ‘Team’, specifically around ✨nurturing✨ your team.We’re going to look into three key factors that will help you nurture team members and what are the ways that we can create a sustainable reward system for ourselves, our business, team members, and clients.SHOW NOTESFactors that are involved in nurturing your team members  [03:09]What is a desire statement?  [04:19]What are practitioner pathways?  [05:41]Different kinds of pathways a practitioner can take  [07:50]Creating a sustainable reward system for you, your business, your team, and clients  [09:46]QUOTES“You’re going to be rewarded based on the value that you give to yourself, to your clients, teammates, and to the clinic.”“Rewards need to be sustainable for all parties.”“We need to create win-win structures so that we can best nurture our team for the long term.”CONNECT WITH BENLinkedInIf you found this episode valuable, don’t forget to give us a thumbs up,

Today’s recruitment process takes a lot more than just posting an ad and waiting for the right people to come to our clinic.If we want to create a winning team, we must clearly define who our ideal team members are and create a solid process that will attract, accommodate, and nurture these future team members.In this episode, we share with you some of the most important aspects of a recruitment process so that you can attract the right people to your team.SHOW NOTES[04:29]  Components that make up the ecosystem of team attraction[06:20]  Identifying your ideal team members[07:15]  Building interest in your brand and business[08:41]  Becoming the place to work at[10:48]  Package personalized and prompt welcome kitsCONNECT WITH BENLinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your r

With a growing online learning platform and more than 72,000 followers on Instagram, Mick Hughes has successfully positioned himself both as an educator and as a leading authority in physio.In this episode, Mick Hughes, Co-Founder and Director at Learn.physio, shares how he grew his social media presence and online education platform and also talks about how he deals with criticism online.SHOW NOTESRapid-fire questions: Reading/learning list, who inspires you, childhood dreams, a motto that you live by  [01:48] Mick’s physio story  [04:53]How Mick built his reputation and following on social media  [07:59]Sharing your knowledge on social media and facing criticism  [11:56]Mick’s favorite social media platforms  [15:12]How to manage your socials with so little time  [16:20]Types of social media content Mick creates  [18:16]Origin story of Learn.Physio  [20:14]What it’s like to manage an online educational system  [24:51]Mick’s advise to clinic owners  [30:15]MENTIONSCanvaCONNECT WITH MICK!LinkedInInstagramTwit

In this episode, Marcio Ferreira talks about his humble beginnings, working at a cafe for the first six months after migrating back to Australia, to now being the Founder and Director at Movement 101, leading a team of 28 healthcare professionals across four locations.Tune in to know more about his clinic owner story and the strategies and systems they implemented to achieve clinic growth.SHOW NOTESRapid-fire questions: Reading/Learning List, who inspires you, childhood dreams, motto you live by  [01:09]How Marcio became a physio  [03:08]From professional sports to private practice  [05:46]How Marcio hired his first few team members  [10:21]From zero to a multisite clinic: Movement 101 six years later  [11:51]An average week for Marcio as an owner of a multisite clinic  [13:02]Balancing between business and family  [14:38]How to manage a multisite clinic and 28 team members  [15:55]Tips for attracting the right team members and the right clients  [17:26]Creating a beautiful workplace to attract the right peop