Grow My Clinic Podcast

Moving your practice online can be a challenge especially if you’re not particularly friendly with internet technologies. But with the right guidance and strategy, anyone can grow their online business successfully.In this episode, Dr. Jin Ong, Owner of MetaMed and host of The Art of Listening To Your Body Podcast, talks about her experience in having an online practice, how she got started, and how it has helped her expand her business and grow her client base even during the Covid pandemic.SHOW NOTESRapid-fire questions: Reading list, who inspires you, childhood dreams, motto you live by  [01:55]From nail technician to healthcare professional: What inspired Jin to be in healthcare  [03:16]The beginning of Jin’s clinic owner journey  [05:15]How Jin achieved rapid clinic growth  [08:52]Challenges during the first few months of clinic ownership  [12:46]Finding practitioners that align with your values and approach in business  [14:02]What The Art of Listening to Your Body is about  [18:16]Overcoming barriers o

Building a great clinic culture starts by hiring the right people into your team. To do this, you’ll need to set up the right systems and assets that can attract the right kind of talent to your clinic.Now the question is, what assets and processes do we need to put in place to make sure we hire the right people?In this episode, we’ll be talking about our upcoming Recruitment Immersion, the topics that will be covered during the event, and how it can help clinic owners with their recruitment process.SHOW NOTESWhat is a Recruitment Immersion?  [02:13]What to look forward to  [03:54]Topics that will be covered in the immersion  [06:09]MENTIONSRecruiting Assets To Always Be HiringCONNECT WITH BENLinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts

In our last episode, we talked about the book that we will be launching at the end of the year. Authored by our very own Ben Lynch, it has all the insights, lessons, and principles that we practice to help clinic owners grow their business and their team sustainably.And this week, we talk about our first-hand experience in writing a book and share some of the insights we’ve picked up during the process.SHOW NOTESGetting away to write  [01:14]Write drunk, edit sober  [03:10]Creating chapter structure  [04:30]What Ben loves and hates about writing a book  [07:01]QUOTES“Just write. The editing process comes later.”MENTIONSThe War of Art by Steven Pressfield (book)CONNECT WITH BENLinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/pod

For almost four years, we have been working on helping clinic owners achieve their clinic’s fullest potential in serving clients and creating an impact on their community.We have shared with you some of the most amazing stories on how clinics have grown from a small room/office to becoming multi-site clinics; some stories of how clinic owners have overcome and adapted through COVID, and how clinic owners were able to grow their teams and create a thriving culture in their clinic.We’ve also shared some of our tried and tested principles on how to grow your clinic, personal development tips, leadership and mentoring tips, creating clinic assets and systems, and more.Now, we’re going to be pouring out all our knowledge, experience, and stories into our up-and-coming book, which is coming out by the end of 2021.Want to learn more? Listen to the full episode!

As business owners, we go through different kinds of stresses and challenges. Some of them we have fully planned and prepared for, but some totally catch us off guard, like this COVID pandemic.With our role being at the center of high stress and high-pressure situations, it is important to have built our resilience so that we can get back on track after every setback and resume healthy relationships with our team and family.And who better to talk about resilience with than with, Dr. Dan Pronk, Medical Director at TacMed Australia and former Special Operations doctor. In this episode, Dan talks about how to build resilience within yourself and how to inspire your team to progress with resilience in mind. He also shares his experience as a former Special Operations doctor for four tours in Afghanistan and how he’s built up the kind of resilience that can withstand the frontlines of war.Listen to the full episode below!SHOW NOTESRapid-fire questions: Reading list, people who inspire Dan, motto you live by, child

Hiring season is here again!With this opportunity on the horizon, we want to make sure that we have systems and assets in place for hiring the right people for our clinic. After all, having a great clinic culture all starts with recruiting the right people to your team.Now the question is, what kinds of assets and processes do we need to put in place to make sure we hire the right people?In this episode, Ben talks about how we can attract the right talent by creating assets for hiring. He also talks about the different kinds of content we can make and “selling” a career in the marketplace.SHOW NOTESSelling a career in the marketplace  [02:10]Key assets for hiring  [03:26]Other assets you can make for your hiring process  [05:25]MENTIONSHiring Assets to Always be Hiring (YouTube video)If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us

In today’s workplace, building a great culture has become an indispensable part of running a business. This is because culture has been shown to greatly affect teamwork between team members, quality of service, and a team member’s personal growth. And building a great workplace culture all starts with hiring the right people with the right recruitment process.In this episode, we’ll be giving you a glimpse of our upcoming recruitment immersion for business academy members. Ben Lynch, Director and Business Coach at Clinic Mastery, gives us a rundown on how to create a recruitment funnel for your clinic that will help you attract the right people. He also talks about creating pathways for your team members and some strategies for each step of the hiring process.SHOW NOTESA journey of constant improvement and recruitment  [01:40]Measure your hiring process with KPIs  [03:37]Customized strategies for each step of the hiring process  [04:25]5 Steps For Our Recruitment Funnel  [05:52]If you found this episode valuab

This week on the podcast, Chris MacDonald, Director of Eat, Speak, Learn, shares how he got into the business of clinic ownership despite his non-clinical background, and how he co-manages the clinic with his wife.Chris also talks about how he unplugs from his clinic role after work, tips for starting a business with your partner/spouse, how the hiring process affects team morale, and how setting up systems has helped their team expand.SHOW NOTESRapid-fire questions: Reading list, role models, childhood dreams, and life motto  [02:02]About Eat, Speak, Learn  [04:00]Chris’s journey to becoming a  clinic owner without a clinical background  [05:00]Dealing with impostor syndrome  [13:53]Tips on recruiting new team members  [15:54]Lessons learned when people leave your business  [17:15]Leading the team + ESL’s team values  [19:28]The future for the clinic eat speak learn  [27:24]Advice to new grads and clinic owners  [29:19]Unplugging from your Director role once at home  [30:03]Advice to couples who are thinking

In this episode, Jack talks about the Three R’s you need to consider when creating your yearly and quarterly plans, so that you can narrow your focus, create specific action steps towards growth, and prevent burnout.Types of ‘Renewal’ Time  [02:57]What Retreats have you got planned?  [04:44]Take stock of your Rhythms  [06:07]If you want to know how your clinic measures up in the benchmarks of your field and in relation to the level of your clinic growth, you can take this FREE Assess Your Clinic Scorecard by Clinic Mastery.Also, if you’re interested in joining our next retreat, click on this link for more details!--------------------------------------------Like this episode? Don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2

We have just concluded our Grow Your Clinic 2021 Retreat at Noosa, Queensland and if you missed it, don’t worry, because we’ll be giving you a recap on what went down at the recent GYC Retreat.The Grow Your Clinic 2021 Retreat is a 4-Day Immersion designed to help clinic owners:Identify your focusImplement at mastery level, andCreate massive momentumThe retreat also gives clinic owners an opportunity to take a break from clinic life by enjoying the scenic views of nature and connecting with other high-performing clinic owners and GYC coaches.Interested in joining our next retreat? Click on this link for more details!-------------------------------Want more advice on leadership and growing your clinic? Don’t hesitate to send a message to jack@clinicmastery.com. We’d love to offer our free insights and help you transition to the conductor role.If you want to know how your clinic measures up in the benchmarks of your field and in relation to the level of your clinic growth, you can take this FREE Assess Your Cli

It’s not rare for clinic owners to fall into the trap of micromanaging their own business: after all, you want everything to work well for your clinic and clients.But the best leaders are not micromanagers, but rather good delegators and directors. It’s about creating synergy and practicing effective communication, much like the role of a conductor in an orchestra.And so in this episode, we talk about the leadership lessons we can learn from Chief Conductors in an orchestra, and how stepping into the conductor role can help you grow your clinic.Listen to the full episode!SHOW NOTESLeadership VS. Management  [03:07]Conductors aren’t leaders by definition  [04:09]Conductors are always a step ahead  [04:33]Conductors do not play in the ‘orchestra’  [04:54]Conductors cannot play every instrument  [05:16]Conductors set the pace  [06:03]Conductors never take the credit  [06:40]Conductors have the best seat in the house  [07:22]Self-Evaluation: Are you more of a performer or a conductor?  [09:33]QUOTES“The best clin

In this episode, we’ll be giving you a rundown on what happened this month at the Clinic Mastery finance immersion. We’ll talk about key ideas around finance, specifically around improving your cash flow and cash allocation.Listen to the full episode!SHOW NOTESCash allocation strategy  [02:40]Increasing your revenue  [03:19]Decrease your expenses  [03:41]Looking into your ‘Accounts Receivable’  [04:31]Timing of your ‘Accounts Payable’  [05:18]Evaluation and reflection of progress  [05:46]If you want to know how your clinic measures up in the benchmarks of your field and in relation to the level of your clinic growth, you can take this FREE Assess Your Clinic Scorecard by Clinic Mastery.You’ll be receiving a free report and we’ll also walk you through the strategies that can help you progress your clinic.If you want to get in touch, send a message to jack@clinicmastery.com. We’d love to have a conversation and offer free insights.Like this episode? Don't forget to give us a thumbs up, share, comment, and

Aaaaand, we’re back!It's been a long time since we last touch base with you guys, and so here's a quick update on what's happened recently at Clinic Mastery and what we have in store for our listeners in the coming episodes.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Have you been mentoring your team members every month without seeing any results or progress? Or perhaps you have no idea how to lead a mentoring session?In this episode, Ben talks about how you can make the most out of mentoring sessions and help your team find purpose and clarity about their role in your clinic.These questions will also help you and your team members:Identify areas that you need to focus and work onSimplify processesImprove team dynamicsImprove workflowCultivate team cultureGet aligned with your core purpose and collective and personal goalsListen to the full episode now!QUOTES“We want our team members to be problem solvers, not just part of the problem.”If you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-c

The first quarter of the year is over! How productive have you been so far? Were you able to meet all of your goals?If you find yourself getting distracted or uninspired recently, this episode might just help you get out of that business slump.In this episode, Ben and Pete share some advice on how to achieve long-term goals, the importance of having a ‘desire statement’ in goal setting, and how to break down those big goals into simple, actionable steps.SHOW NOTESWhat is a Business Planner Toolkit?  [00:37]What are considered ‘high value’ tasks?  [04:42]Breaking down big goals into small, achievable tasks  [06:03]How to stay focused and achieve your goals  [08:04]QUOTES“If you’re looking at a big goal, break it down into smaller, more achievable tasks that you can do consistently.”MENTIONSAssess Your Clinic Score CardIf you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this epis

Managing a business is hard work and the pandemic has made it even more challenging for us. Because of this, you may find yourself constantly going after the next task on the list to keep up with the current health protocols and also, with the new opportunities that are popping up. However, this can lead to an unhealthy cycle of overworking and overthinking, and if we are not mindful of our thought patterns and the habits that we practice during this time, we might end up getting burnt out.In this episode, Ben talks about the IFTTT mindset and shares his top four tips on how clinic owners can manage their stress, deal with business anxiety, and prevent burnout.MENTIONSClinic Mastery Facebook GroupIf you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.co

In this episode, Pete and Ben talk about Culture Day and how you can organize one with your team. They also talk about how to encourage your team members to attend clinic events like this and how to make team building events successful and productive.Ready to learn more? Check out the full episode! SHOW NOTESWhat is a ‘Culture Day’?  [01:47]Planning your culture day  [03:23]How to encourage team members to be present on ‘Culture Day’  [09:14]Examples of themes for Culture Day  [11:26]Quotes to inspire better communication  [14:05]QUOTES“Be kind first; be right later.”MENTIONSHow To Win Friends and Influence People by Dale Carnegie (book)iMoveUPhysio Fit AdelaideCONNECT WITH PETELinkedInIf you need help in organizing a Culture Day for your team, reach out to Ben at ben@clinicmastery.com and we’ll connect you to a team member who can help organize the day with you.Also, if you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreci

Randall Cooper, CEO of Premax, shares some lessons he’s learned in running a successful and well-loved global business, how to handle negative reviews and take accountability, how to make people fall in love with your brand, and how they’ve managed to create a loyal following all around the world.Ready to learn more? Check out the full episode!SHOW NOTESGetting Personal[0:01:14.3]  Reading/learning list[0:02:04.7]  People who inspire Randall[0:02:36.4]  Childhood aspirations[0:03:01.5]  Motto you live by[0:03:55.4]  Why Randall decided to be a physio instead of becoming a chefLife as a Business Owner[0:05:55.5]  Randall talks about Premax and how he came up with the idea for athlete engineered skincare[0:08:25.1]  How Randall manages his time between being a clinician and being a business owner[0:10:48.8]  The difference between a clinic business and a product businessHow to Create Raving Fans[0:15:28.2]  Lessons on how to make people love your brand[0:18:46.3]  About Learn.physio[0:19:20.0]  What is the Melb

Mark Opar, Head of Strategy at VALD Health, talks about the benefits of using technologies in diagnosing patients and how it can improve adherence rate to prescriptions. He also shares some insights on leading new team members and how to create a culture that encourages feedback.SHOW NOTESGetting PersonalReading/learning list  [01:00]Who inspires you  [01:56]What did you want to be growing up?  [02:51]Motto you live by  [03:39]Mark’s Career in Allied Health and VALDMark’s career path to becoming the Head of Strategy at VALD  [06:19]What is VALD Health?  [09:41]Practical Aspects of Using Tech in Diagnosis and PrescriptionHow does technology improve workflow for practitioners?  [14:10]How can clinic owners help their team members adapt to new clinic technologies?  [16:57]Leadership and Communication TipsHow to draw out the best in your team  [20:19]Why it’s important to build a relationship with your team and how it affects the feedback loop  [23:35]Advice to clinic owners about leadership and choosing the righ

Luke Grainger and Darby O’Leary of Hunter Podiatry talk about business coaching and how it helped them grow to a multi-site clinic. They also share some of the growth strategies they implemented to help them achieve clinic growth, and how they maintain a positive culture in their clinic.Check out the full episode!SHOW NOTESRapid-Fire QuestionsReading/learning list  [01:07]Inspirational people in Darby and Luke’s life  [02:35]Darby and Luke’s childhood aspirations  [04:37]Why they chose Podiatry and how they became clinic owners  [06:25]Creating a Positive Clinic CultureFrom disconnected to united: Rebuilding the clinic culture  [11:56]Letting go of archaic systems and creating automated systems for the clinic  [14:17]How to coach team members through the changes  [15:58]What Does Hunter Podiatry Look Like Today?Hunter Podiatry Today: New locations, new podiatrists, expanding team  [17:40]What does Darby and Luke’s week look like now?  [18:47]Activities with team members that can increase motivation and improv