Grow My Clinic Podcast

Hootan Mohseni is back with us again at the Grow My Clinic podcast, and he’ll be giving us a crash course on how to use Cliniq Apps’ dashboard efficiently, so that we could read and interpret data better, and in turn give better service to our patients.QUOTES FROM THIS EPISODE“It’s not just about the data; it’s being able to analyze it in a way that’s meaningful to help you reflect on what’s happened.”“Clinic owners - although they are health professionals, they are running a business.”“Business without data is like human without mind. If you do not see what you’re doing, you cannot make correct decisions.”“Getting data is one thing, but having it presented in a way that helps you make decisions, it is what’s next level.”“Revenue and cost is distilled outcome of a business.”“Too much analysis is bad, but lack of analysis is also bad.”“To hide from data or to be fearful of it is really doing your patients a disservice in the long run.”MENTIONSGrow My Clinic online courseCliniq AppsSHOW NOTES[0:00:59.9]  Data i

Hootan joins us this week for a very inspiring episode of the Grow My Clinic podcast. He shares about his journey to founding Cliniq Apps, what he went through to get to where he is today, and what inspired him to start Cliniq Apps in the first place.We’re sure you’ll be getting gems from this episode!QUOTES FROM THIS EPISODE“If we’re gonna be sleepless with kids, we might as well be sleepless with business, right?”“When your back’s against the wall and cash is running out, and you’ve got to get to marketing, you’ve got deadlines to meet, that’s what really tests your commitment to what you’re doing.”“If you can be honest and transparent with your clients, and flexible and create a service that meets their needs, when something goes wrong or when something happens, you’ll have a clientele that care enough about you to be advocates in those situations.”MENTIONSGrow My Clinic online courseCliniq AppsSHOW NOTES[0:02:03.9]  Hootan’s backstory: where he studied, his experience prior to Cliniq Apps, studying vet me

Take an inside peek at one of the recent live trainings we’ve done in Sydney! We’ve discussed a vast number of topics that can help your clinic get more bookings, from setting up the objectives for your site to designing an effective layout, we’ve got it all covered for you.I hope you find this episode really helpful!QUOTES FROM THIS EPISODE“You need to have a primary objective to your website and potentially a secondary objective.”“The primary point of your website, why it exist, it would most likely to be to get online bookings specifically.”“Your website is one of the key touch points that potential future clients will experience before they even call you.”“We at Clinic Mastery speak to far too many clinic owners who outsource the management of their website to people who don’t quite understand the intricacies of the health industry.”MENTIONSGrow My Clinic online courseClinic Mastery Business AcademyGMCP Episode with Chris Marr“Zero Moment of Truth”SHOW NOTES[0:00:59.3]  Website review; optimizing website

This is a special episode on some of the positive feedback we have received for the Grow My Clinic podcast.Thank you so much for your support, and we look forward to giving you more amazing episodes in the future!FEEDBACK FROM LISTENERS“Awesome guys! Loving the podcast. Very insightful and thought-provoking.”“This is a great and concise podcast. Many thanks to Clinic Mastery and Grow My Clinic team!”Listen to the entire episode to know more about what people are saying about our podcast! We’re really passionate about helping clinics thrive and deliver amazing experiences for their clients, so go ahead tag your friends and colleagues who are health professionals as well.MENTIONSGrow My Clinic online courseIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTun

Brad Beer joins us for this week’s Grow My Clinic Podcast and walks us through their Finish Line™ Program and how it has improved their business and their clients’ lives.QUOTES FROM THIS EPISODE“Did they get a complete, remarkable outcome? Yes or No? Not ‘did they come for a few sessions, get out of pain, but ultimately not achieved what it was that they came in the doors to get done.’”“The commercial reality takes care of itself when you deliver more value than what the client’s essentially paying for.”“That’s when they (clients) get the outcomes they want - when they’re truly valued.”MENTIONSGrow My Clinic online courseBrad BeerPOGO PhysioBrisbane Live Event (May 2018)POGO Physio’s Finish Line™ ProgramSHOW NOTES[0:00:29.4]  Introducing Brad Beer[0:00:49.8]  Brad talks about Pogo Physio, his unique program for their clients and how he came up with the program[0:02:20.7]  How Brad was able to come up with a unique program to solve some problems that’s usually encountered in the healthcare industry[0:06:03.1] 

Are you truly creating content that’s helpful to your potential clients? Does the content you publish bring new customers to your door?Chris Marr of the Content Marketing Academy joins us this week to talk about the importance of content marketing, creating relevant content for your potential clients, how it affects clients’ buying/booking decisions, and how it’s not just a strategy -- it’s actually a philosophy.Here is a rich episode all about content marketing and how it has helped many people, including our business, get more clients and bookings. We hope it helps yours.QUOTES FROM THIS EPISODE“Marketing for today’s environment that we live in - the culture, the way that consumers make decisions to buy now is truly through the internet and information they find and educate themselves on.”“Content marketing is who you are as a company. It’s how we communicate.”“75% of the buying decision is made online before someone contacts the business for the first time.”“Content can play a big role in helping - it play

Jack and Ben talks about the recent Grow My Clinic workshop held in Sydney. They share to us some of the highlights of the weekend, what we can expect from future live events/workshops, and some of the biggest takeaways they got from the workshop.QUOTES FROM THIS EPISODE“You could take your branding and convey that into a visual element in your clinic.”MENTIONSGrow My Clinic online courseGrow My Clinic EventsMichael Griffiths (The Referral Marketing Guru)Google AnalyticsGoogle AdWordsFacebook AdvertisingSHOW NOTES[0:01:06.7]  What’s new with the Grow My Clinic workshop?[0:01:36.6]  What will be talked about in the different live events[0:02:00.4]  Wisdom from Michael Griffiths (The Referral Marketing Guru)[0:03:37.1]  Other notable guests from the workshop, talking about multi-sensory marketing[0:04:48.7]  Here’s an example of multi-sensory marketing: Louis Vuitton infuses a particular scent to create a specific feeling for their customers[0:05:08.6]  Using lavender to associate the clinic to a sense of calm[

Jack and Ben talks about the recent Grow My Clinic workshop held in Sydney. They share to us some of the highlights of the weekend, what we can expect from future live events/workshops, and some of the biggest takeaways they got from the workshop.QUOTES FROM THIS EPISODE“You could take your branding and convey that into a visual element in your clinic.”MENTIONSGrow My Clinic online courseGrow My Clinic EventsMichael Griffiths (The Referral Marketing Guru)Google AnalyticsGoogle AdWordsFacebook AdvertisingSHOW NOTES[0:01:06.7]  What’s new with the Grow My Clinic workshop?[0:01:36.6]  What will be talked about in the different live events[0:02:00.4]  Wisdom from Michael Griffiths (The Referral Marketing Guru)[0:03:37.1]  Other notable guests from the workshop, talking about multi-sensory marketing[0:04:48.7]  Here’s an example of multi-sensory marketing: Louis Vuitton infuses a particular scent to create a specific feeling for their customers[0:05:08.6]  Using lavender to associate the clinic to a sense of calm[

Jack and Ben talks about regularly doing a SWOT analysis on your clinic business, the four areas clinic owners need to audit, and how to make your clinic run without your 24/7 supervision.MENTIONSGrow My Clinic online courseSWOT AnalysisAsanaSHOW NOTES[0:00:45.4]  How Jack made his clinic thrive without 24/7 supervision[0:02:01.8]  Using Asana to establish recurring tasks and flow[0:03:51.9]  Four areas to audit for a SWOT analysis: financial and legal analysis, client experiences (a.k.a. “creating raving fans”), team culture and marketing[0:04:28.8]  Creating projects and sections in Asana for your SWOT analysis[0:05:41.1]  Benefits of regularly doing a SWOT analysis on your business[0:07:20.2]  Challenge to podcast listeners[0:08:33.7]  Testimonies from Clinic Mastery members about using Asana for recurring tasks and flow[0:09:04.7]  Bringing order into your clinic business with AsanaIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ra

Daniel and Jack talks about the concept of $10/hr. work, $100/hr. work and $1,000/hr. work, how team meetings can be more valuable than booking an appointment, how to avoid being the bottleneck of your business and so much more.Give this episode a listen!QUOTES FROM THIS EPISODE“It really came down to ‘what’s the most important thing that only I can do?’ and that’s where I had to start putting value on my time.”“Good systems around simple processes lead to better systems around more complex processes.”“I’m talking about systemizing the operations of your business to create great client experiences and do that consistently, because that’s really important.”“If everything has to go through you as a business owner, then you become the bottleneck. The business is only gonna grow as far as you can take it.”MENTIONSGrow My Clinic online courseGetting Things Done by David AllenSHOW NOTES[0:00:32.6]  The concept of $10/hr. work, $100/hr. work, and $1,000/hr. work[0:01:28.5]  Tasks that falls under the category of $10

This week on the Grow My Clinic podcast, Jack shares the backstory of how he began his clinic, his humble beginnings, the (unbelievable) challenges he had to overcome as a clinic owner, and some wisdom on starting your own healthcare business.QUOTES FROM THIS EPISODE“The decisions that you make need to align with the values that you have.”MENTIONSGrow My Clinic online courseNewcastle KnightsSHOW NOTES[0:00:39.3] How did Jack become a physiotherapist?[0:02:12.3] Jack’s experience with the Newcastle Knights[0:04:07.5] Jack’s first step after finishing his physiotherapy degree[0:05:42.6] What made Jack start his own physiotherapy clinic?[0:08:14.3] How Jack went from having one physiotherapy clinic to having multiple branches[0:10:38.9] Challenges Jack faced when he began his business which involves debts, dishonesty and getting flooded[0:12:45.8] How Jack stays grounded on his values[0:14:23.5] What the future looks like for JackIf you like this episode of the Grow My Clinic podcast, please don't forget to

Can making your bed in the morning help you become a champion leader tomorrow? This week, we are joined by Daniel Gibbs, founder of Clinic Mastery and owner of Posture Podiatry, and we’re gonna be talking all things making your bed!QUOTES FROM THIS EPISODE“If you make your bed in the morning, it’s one of those first things you can do in a day that set you up in the mindset of getting things done.”“If you wanna change the world, it starts by making your bed.” - Adm. William H. McRavenMENTIONSGrow My Clinic online courseSHOW NOTES[0:00:24.3] The significance of making your bed in the morning - productivity benefits and how it shifts your mindset[0:02:22.3] How long has Daniel been making his bed for everyday?[0:03:10.3] Creating accountability: post your made bed on Snapchat![0:04:37.2] Daniel shares the effects of making his bed everyday[0:05:23.9] Creating a platform for productivity by making your bed every morning[0:06:04.1] Challenge to podcast listeners!If you like this episode of the Grow My Clinic podca

This week on the Grow My Clinic podcast, we are joined by James Schramko, CEO of SuperFastBusiness, mentor, business coach, and author of the book Work Less, Make More.This guy makes six figures a month while surfing, and he’s here to share some insights on how we can better manage our time and resources so that we could have more freedom while maintaining a fantastic business.QUOTES FROM THIS EPISODE“Not all tasks are equal. And a lot of the things that you’re doing are not actually helping you.”“If something doesn’t require action, then it doesn’t need to be appearing for you as an email that you have to read.”“The brand is baked into everything, and if you’re after a really good customer experience, you want to have a consistent voice and tone.”“If you wanna grow your business stronger and make a fantastic service offering, you’ll need to have some time to work on yourself and to be strong.”MENTIONSGrow My Clinic online courseWork Less, Make More by James SchramkoSHOW NOTES[0:00:58.8] James’s experience on

In this episode of the Grow My Clinic podcast, Shane Davis tells us the story of how their passion for excellent client experiences and clinic systems led them to start Clinic Mastery, and what it’s like to be part of the community.MENTIONSGrow My Clinic online courseSHOW NOTES[0:00:39.7] The founding of Clinic Mastery[0:04:01.8] Clinic Mastery’s vision and mission [0:06:25.0] The kind of clients Clinic Mastery caters to [0:07:59.6] What sets Clinic Mastery apart from everyone else?[0:08:57.2] The power of Clinic Mastery’s communityIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.yo

We are joined by Shane Davis for this week’s Grow My Clinic podcast, and we’re going to be talking all about Xero. We’re going to share with you why Xero is our accounting software of choice, the benefits of having an accounting software and some tips on how to make use of its features to help you make better decisions.QUOTES FROM THIS EPISODE“When your numbers are in order, you can make better decisions.”“Accounting and numbers can really make a massive difference in the experience that you’re able to provide.”MENTIONSGrow My Clinic online courseSHOW NOTES[0:00:37.0] What an accounting software is and why we like Xero[0:02:50.6] Understanding accounting better with Xero[0:04:01.4] What makes Xero better than other accounting software[0:05:44.4] How to customize reports in Xero[0:09:22.3] Better accounting means better client experiencesIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your s

This week on the Grow My Clinic podcast, we’ll be bringing you a short, sharp, punchy episode on distractions and notifications. We’ll be talking about how we can reduce the noise in our lives by restricting certain notifications and calls, decluttering tasks list and managing our inboxes. Jack also shares his experience on living off of ‘Do Not Disturb’ mode so that he can improve his productivity.We had a lot of fun recording this episode; we believe it’s a very useful life and business hack, and we’re sure you’ll enjoy this episode, too.QUOTES FROM THIS EPISODE“My life doesn’t need to be governed by notifications on my phone.”MENTIONSGrow My Clinic online courseSHOW NOTES[0:00:26.6] Daniel’s challenge to Jack when they first met[0:01:59.5] What it’s like to turn off email notifications and prioritizing email notifications[0:03:14.8] Tried and tested methods to minimizing the noise in your life[0:04:21.7] The 2-minute rule for doing tasks[0:04:57.2] Jack lives on ‘Do Not Disturb’ mode - how he’s able to man

Joining with us this week on the Grow My Clinic podcast is Daniel Gibbs, founding director of Clinic Mastery and owner of Posture Podiatry. He’s gonna be sharing with us his story of how he went from being a simple practitioner, to having his own clinic, and to winning the Telstra Business Award. He also shares with us how he managed to create excellent systems for his business and the secret to amazing client experiences.QUOTES FROM THIS EPISODE“Don’t put your name on the sign, because if you put your name on the sign, then the business becomes heavily reliant on you.”“What we do when we become business owners is we take on a whole new job description that is outside of what you’ve been trained for as a health professional.”MENTIONSPosture PodiatrySHOW NOTES[0:00:32.9] Daniel’s background[0:01:48.5] How Posture Podiatry came to be[0:03:11.0] Why it’s a bad idea to put your name on the sign[0:08:08.5] The importance of employing systems in your business[0:08:35.7] How Daniel managed to transfer his clients to

It is very important for us healthcare professionals to be able to serve our patients with focus and care all the time. That is why we need regular team meetings or “huddles” to be able to clear the air and give encouragement to our team and team members before facing our clients.In this episode, we’ll be talking about how seven minute team meetings can help engage and align your team so that you can give the best service you can to your clients.QUOTES FROM THIS EPISODE“You can choose how to show up each day and you don’t wanna leave that to chance.”“When you feel like you’re getting sick of saying something, it’s only just starting to sink in (to your team).”“The team is the one in the front line and if they’re not in the best state, clients pick up on that.”MENTIONSClinic Mastery Business AcademyGrow My Clinic online courseSHOW NOTES[0:02:06.2] The four reasons why clinics should implement daily huddles[0:02:54.7] Why do we need a daily huddle to create focus for the team?[0:04:15.4] Why is it important tha

In this episode, we’ll be talking about implementing Asana into your clinic. You can now do away with sticky notes and whiteboards, and make reminders and task delegation easier for your team using Asana. This is why we encourage clinic owners to use Asana in their daily operations. It's much more effective, convenient, and helps you get more things done.QUOTES FROM THIS EPISODE“What gets measured, gets managed.”“I think the nature of the beast is that a lot of people in the team will tend to avoid it early on because it’s unfamiliar.”“The key to implementing any change in your clinic/business when you’ve got a team, is that they’re always thinking, “Hey, what’s in it for me?” Otherwise, they’ll just see it as more work.” MENTIONSAsanaThe Golden Circle by Simon Sinek (TED Talk)Grow My Clinic online courseSHOW NOTES[0:01:43.7] Key to implementing any change in your clinic/business[0:02:54.1] Best way to communicate the benefits of Asana to your team[0:03:27.1] Simon Sinek’s ‘Why, How, What’ method that ca

In this episode, we’ll be talking about the benefits of using Asana in private practice, how to use it and how to set it up. Asana has been used by many clinic owners to improve their clinic’s workflow and to help them get the little and big things done.We truly believe that this free tool can help you get more organized in your clinic and lessen your anxiety with the tasks, so we’re sharing with you some of the tips we’ve learned in this podcast!QUOTES FROM THIS EPISODE“It’s the low-level tasks but it’s often those things that pulls us up.”“People will change; they will come and go but the systems remain the same.”“If you’re listening and you’ve got a clinic that’s pulling your hair out and you’re struggling to keep on top of things, and the little, important details are slipping through, Asana is your answer. It really is.”MENTIONSAsanaClinic Mastery Business AcademyGrow My Clinic online courseSHOW NOTES[0:00:22.3] Introducing Asana[0:01:10.0] Topics that will be covered in this episode[0:01:51.1] What are