T2 Hubcast

In this hubcast, Martin, Dave and Spencer debate the Covid-19 situation so far and discuss why the country is dividing in their views and opinions. The guys also talk about the future and why finding the balance between safeguarding the vulnerable and maintaining the economy is crucial. 

Dave Pendleton speaks to Martin Johnson about the ever changing customer service landscape and the growing need for organisations to provide  the ability for customers to self serve through the use of technology and tools. 

Martin Johnson and Spencer Locker talk through the importance of having a return to work strategy as we look to slowly reintroduce our employees back into the workplace as the Covid-19 pandemic continues!

Spencer and Martin talk about the 6 principles of resilience and adaptability and explain why we must develop them in the coming weeks and months.

Martin Johnson talks to Dave Pendleton about the importance of service throughout Covid-19. They also discuss the difference between Customer Service and Customer Experience.

Continuing the series of the 6 key elements of customer service culture, in this hubcast, Dave explores the analysing element and how uncovering the gaps in an organisations service can transform the quality of service that they offer. 

Martin Johnson and Spencer Locker talk about the self isolation measures imposed by the coronavirus outbreak and why it's important to maintain our mental and physical wellbeing throughout.

Dave Pendleton & Martin Johnson discuss the most common negotiable issues when it comes to effective negotiation. They share best practices and tips for negotiating on price, deliverables, terms and exchange of services.

Martin and Dave present a case for why hierarchies are still more desirable than flat organisational structures. They also explain hierarchical structures drive more productivity and organisational performance.

Following on from his video on the 6 key elements of customer service culture, Dave delves deeper into the listening element. He highlights how important it is to really listen to the customer on the other end of the phone, and provides some great tips on how to deal with those customers that are emotionally elevated.  

Spencer Locker talks to Martin Johnson about Mihaly Csikszentmihalys 'Flow State Theory' linking it to how human beings can develop a challenge or threat state mindset when encountering challenging situations.

Dave Pendleton speaks to Martin Johnson on the three different types of questions you should ask when going through the 'Mission of Discovery' phase during sales conversations.

Martin and Spencer talks about the T2 Trust Based Leadership Equation. What are the individual elements and ingredients that create a trust based relationship between Leaders and their people? Listen to this thought provoking hubcast and find out. 

Martin Johnson speaks to cloud consultant Simon Treweek on all things digital and cloud. They discuss the Hourglass Theory and the sustainability of business growth through technology.

Martin, Spencer and Katie record a very special Christmas Edition of Corporate Clangers.

Martin and Spencer talk about our individual belief systems and how we humans generally favour one of two type of locus of control. The question is, do you resonate more with an Internal or External Locus of Control?

In this podcast, Martin and Dave discuss what siloed behaviour is, how to recognise it, what causes it, and the impact that it has in the workplace. 

In this podcast, Martin speaks to Spencer about his time in Pune, India and explore the differences in the work culture and leadership styles between there and in the UK. 

Join host Martin Johnson in a captivating conversation with Liz Abraham, resilience expert and former resistance-to-interrogation instructor on SAS: Who Dares Wins, on the T2 Hope Cast. You'll hear how Liz and a fellow SAS: Who Dares Wins instructor, Spencer Locker, first met and learn about Liz's surprising past as an RAF officer. Discover the secrets to unlocking your inner resilience and thriving under pressure. Liz will explain how her military training, which included an unusual start as a language instructor, helped her to develop a remarkable ability to read people. She shares her incredible journey, from the military to reality TV, and reveals practical strategies for navigating challenges with confidence and grace. Discover how Liz thinks about resilience, and learn her unique techniques for managing difficult situations, which involve "loosening your knicker elastic." Whether you're facing a high-stakes situation or simply seeking to improve your everyday resilience, this episode is packed with inva

Spencer Locker and Martin Johnson share two forgotten techniques that organisations can use to attract and source the very best talent.