Mads Singers Management Podcast

Welcome to another episode of the Mads Singers Management Podcast! Today's guest is Karena Calhoun. Karena is a mindset, life, and purpose coach whose passion is to help people find their purpose in life and live out their dreams.Like many people, Karena started in the corporate world, but she decided to take a different path later on and help people.  I begin my talk with Karena by asking her how one finds their passion, what steps to find one's passion in life, and how they should see it. Karena shares that one can take a look back into their childhood to rediscover what excites them; this is important for those who don't have the means to get a personal coach or have a support system at hand. She then adds that people shouldn't rely on one's passion while one's passion can be their purpose. Instead, people should look at things they are good at, things that make them excited, things in society or in the world that make you angry, things that make you want to make a change in the world - these are basic ste

Welcome to another episode of the Mads Singers Management Podcast. Joining us today is none other than the bubbly business psychic, Carrie Cardozo!Like most of my guests, Carrie had her start in the corporate world until she decided to start her own business. Now unlike most people, Carrie is a psychic. While this may make some people uneasy, Carrie uses her gift to help businesses and business owners gain the clarity they need in their business to propel them forward, break boundaries, or understand their staff a little better.Carrie and I share a trait where we allow flexibility once we give them a task or delegate something. Although at the same time, this may seem counterproductive to some, Carrie and I believe that it’s essential for business owners and managers to be open to their staff regardless of whether the company is doing good or bad. Being open to your staff allows them to make better decisions, but business owners should be mindful of whom they share because some people are not very good when i

Welcome to another episode of the Mads Singers Management Podcast!Joining us today is Ceri Hurford-Jones. Ceri has had humble beginnings by working on a farm but eventually made his way up and worked by being the managing director of Spire FM and finally starting his own business. Ceri and I share the same passion for helping businesses develop, grow, and succeed. So today, Ceri and I sat down to talk about management and how to hire the right people. Being open, honest, fair, fun, professional, and unconventional are Ceri's values; however, he shares that, while we can share or influence others to follow our values, these won't work or impact if we do not follow our values. And although change doesn't happen overnight, you will eventually see many positive changes (and close more deals) in yourself and your staff. However, simply writing down your values and making stuff up along the way to prop up a company or brand quickly won't help it survive in the long run. Like most business owners, Ceri also had his

Welcome to another episode of the Mads Singers Management Podcast! Today, we are joined by Navin Jaitly! Navin is an expert in a field where I don’t make well - sales! Navin works with business owners, business executives, and even business leaders. A firm believer in seeing the good inside of people rather than the outside, Navin has a passion for changing the way business leaders and their teams think.  Navin also believes in changing the relationship dynamics in a team to know that they are valued and appreciated. Like many of us, Navin also had his “dark days,” where he shares that he also struggled to work; however, Navin was able to turn it around and even start his own business. Navin and I noted that many entrepreneurs suck at making sales or hate making sales with a passion, thus leaving many of them lagging or performing poorly, which causes them to miss out on clients and opportunities. But all hope is not lost as Navin is on a mission to change and impact the lives of at least a million people glo

Welcome to another episode of the Mads Singers Management Podcast. Today, Pablo Gonzalez joins us.Pablo is the host of the Chief Executive Connector Podcast, an expert and specialist in networking, and a good friend of mine. Pablo and I sat down together to discuss how many business owners and managers don’t utilize networking a lot which causes them to miss out on meeting incredible people. Today, Pablo and I will pave the way for business owners and managers to learn how to use networking to their advantage and make the right connections for their business or companies to flourish. While entrepreneurship is hard, it can become easier along the way when you have the right people who share the same energy and vision as you. It’s not something where you can do certain things and wake up as a millionaire or billionaire (now that would be the dream!) because even if you have a plan in place, things don’t always go their way which can distract you from your goals if you get sidetracked or fail.As we talked furthe

Welcome to the 100th episode of the Mads Singers Management Podcast! It’s been quite a journey, and I couldn’t have gotten here without your support! Joining us today for our 100th episode is none other than Jeremy Lunnen. Jeremy is the global leadership development programs manager of Qualfon that runs contact centers around the world. Jeremy has been with Qualfon since 2006 and leads the efforts of Qualfon University by training and developing people who are moving up their first supervisory positions.Jeremy and I had a fascinating discussion regarding management and how to train people in becoming leaders. With most job roles requiring some form of training, many people are promoted as managers get little to no movement and struggle in their new position to manage their team. Regardless if a person is a natural-born leader or has the potential to be a leader, they cannot unlock their full potential if they do not receive the proper guidance and training.We then continued how some managers and business owne

Today’s guest in the Mads Singers Management Podcast is none other than Lindsay (Hauptman) Sutherland! Like myself, Lindsay had an early headstart in her career (she had her start in the automotive industry) but also had to learn many things the hard way, but because of this, Lindsay was able to have and live the life she wanted however, to achieve this, Lindsay had to make some drastic changes like relocating from another state (some people have commended her, while others called her crazy because relocating meant moving at a slower pace in life) and giving up a lovely house.Lindsay also shared how her parents died at a much younger age and weren’t able to retire, and because of this, Lindsay didn’t see herself working all her life, thus prompting her to follow her desire in life. Starting young in management, Lindsay shares how she struggled at first because she didn’t have a mentor to guide her; however, Lindsay was eventually able to find her niche and live the life she always wanted. We also touched on m

Today's guest on the Mads Singers Management Podcast is Dr. Heather Williamson, an executive coach and the owner of Transformation Group LLC.Dr. Heather has been around the business for quite some time and, like myself, has helped many people establish businesses of their dreams. Dr. Heather and I tackled many topics during our talk, and one of our core topics was about trusting your employees so that they can help you grow your business faster.As discussed in our previous episode with Nicolene Elhadad, it’s not always about having a big brand, being in a prominent location, or having a massive team but instead having a supergroup that can lighten your workload so that you can focus on what’s important.Many business owners tend to make themselves busy with mundane tasks that take up too much of their time because they believe that the only way to grow their business to take care of everything and work long hours, leaving them exhausted and burnt out. Doing this for too long can hamper your company’s growth an

Joining us from Cape Town, South Africa, today’s guest on the Mads Singers Management Podcast is none other than self-made millionaire, franchise business coach, and entrepreneur Nicolene Elhadad!Nicolene and her husband started from their garage and have worked their way up to several franchises and businesses all over South Africa.However, it’s not all about earning money. Nicolene and her husband believe in helping people and changing their lives; they even encourage their former employees to go beyond their abilities and never go backward in life.Nicolene and I then talked about delegation and how important it is in a business. Many business owners are often afraid to let go of the reins and hand over tasks and responsibilities to their employees because of the fear of failure; however, many business owners struggle to grow their business and waste a lot of time and resources. Instead of feeling busy or looking busy, entrepreneurs and business owners should spend their energy elsewhere to grow their busin

The proliferation of podcasts in all spheres means that occasionally one of my guests also hosts a podcast.  My guest for this episode of the Mads Singers Management Podcast, Justin Varuzzo, hosts the Marketing and Service podcast.  Here he interviews guests who share, through different techniques and strategies, his focus on exceptional customer service.Justin shared several stories that illustrated something we instinctively know but don’t often ponder: the bar for customer service is so low that even a minimal effort will impress people.  Justin shared that when asked, most people can’t even come up with three exceptional customer service experiences.  While that’s bad for our society as a whole, it’s a great opportunity for businesses to shine and to build strong long-term relationships with customers.I really agreed with this and I shared the importance of adding 24-hour chat support to e-commerce websites in an increasingly globalized economy.  While some people mistakenly consider such chat support to

My guest for this episode of the Mads Singers Management Podcast is Alain Hunkins who has trained individuals and teams in 2000+ businesses in over 25 countries over the last two decades. He is originally from NYC but currently lives in the Netherlands. Fascinatingly, Alain’s curiosity about how people interact with each other is informed by an undergraduate degree in Literature with a minor in psychology and a graduate degree in...theater!

LinkedIn continues to be an even more relevant part of networking and sales and it’s not often that you can speak with someone who’s been on the inside of that company, helping businesses use the platform to get outstanding results in recruiting and sales. My guest for this episode of the Mads Singers Management Podcast, Jonathan Baldock, is one of those insiders. Based in Toronto, Jonathan spent a decade helping LI’s largest global customers with their recruitment goals as well as advising on social sharing and employee advocacy.

I recently had a chance to appear on the Next Level Ecommerce podcast and had such a great conversation with the host, Isaac Smith, that I invited him to come and share some of his wisdom on my very own Mads Singers Management Podcast.

While many people struggled to survive when the Covid-19 pandemic began (and continued), Lindsay Tjepkema and her team at Casted have had a very different problem: managing growth. The company is only two years old and half of that has been in the middle of a series of lockdowns and restrictions that no one ever planned for. But while Casted entered the pandemic in March 2020 with 10 team members, they now have 20. Casted is an amplified marketing platform that helps enterprise B2B marketing teams harness the power of audio and video content as the centerpiece of their content strategy. Someone appearing on a podcast to discuss how her company helps other companies grow using, among other things, podcasts, made for a fun episode of the Mads Singers Management Podcast!

Today’s guest for the Mads Singers Management Podcast, John Vuong, lived in that universe for ten years before transitioning to the digital advertising world. John really enjoyed working with small business owners and watching their journeys to build successful businesses. He had a passion for helping them on that journey and hence when the paradigm began to shift away from Yellow Pages, he moved on to the then-unknown world of SEO.

It’s always nice when our guest for the Mads Singers Management Podcast is familiar with hosting a podcast. In this episode, I’m chatting with Jesse Jackson (no, not that Jesse Jackson) about best practices when it comes to managing and communicating with teams. Jesse has spent most of his career in the call-center business, working in various divisions, be it sales, customer service, and tech support. He has managed teams from 25-50 people. When he’s not with his family he’s recording podcasts about Bruce Springsteen and Dr. Who.

Today’s guest for the Mads Singers Management Podcast, Timothy Colson, has spent many years in leadership, first in a big box retailer for almost a decade, then for a nationwide insurance company. Today he runs his own insurance and financial services firm in New York, about an hour outside Manhattan.

Believe it or not, there was a time when there was nothing like Google Ads on the Internet. All you could find were documents and PDFs floating around explaining how to “improve traffic” to your website, but there was nothing like the SEO industry that exists today. One of those early pioneers (with one of those PDFs in hand) was Phil Drinkwater. He originally trained as a programmer and helped to design video games. He moved into project management and picked up SEO and UX/UI along the way. He’s my guest for today’s episode of the Mads Singers Management Podcast.

We often complain about the fact that there’s so much that “they” don’t teach us in school that we need not just for our careers, but for life. Turns out that instead of just adding one more voice to that chorus, someone decided to address those challenges by writing a book. Today’s guest for the Mads Singers Management Podcast, Mark Herschberg, is the author of the new book The Career Toolkit: Essential Skills for Success that No One Taught You. (replace that link with an affiliate link) Mark has managed to pull off a rare trick: 20 years in academia, teaching at MIT, and 20 years as a CTO, working with garage startups and Fortune 500 companies alike.