Practice Management Nuggets

If you’re serious about practical learning in privacy, access and security and want to join speakers, delegates and thought leaders with shared interests on privacy that you can apply in your own environment right away make sure to check out this exciting interview with Sharon Polsky right now! Privacy and Access Council of Canada offers a congress where delegates have a realistic opportunity to attend the sessions of interest. Plenaries and breakout sessions are longer than usual , and formal remarks are shorter, leaving time for speakers and delegates to engage in genuine conversation. And we ask speakers to offer practical guidance borne of their experience (not just theoretical advice or historical reviews) that delegates can put to work in their own organizations. Learn, share and network at the 2016 National Privacy & Data Governance Congress. Join industry experts, risk management professionals, thought leaders and regulatory authorities to explore critical connections between privacy, access, secu

View the blog post and register to view the video. A PIA should be as common place to a healthcare practice as a business plan is to a business. BUT most healthcare practices don’t know this and often don’t know that a PIA is usually part of their professional college requirements and often even a legislated requirement! Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA. You need a Privacy Impact Assessment when: - You are opening a new clinic or establishing a new health services program You are changing administrative procedures or technology equipment, services, or vendors You are changing how you collect and use personal information  You are implementing or changing an Electronic Medical Records (EMR) You are sharing health information with another healthcare provider, organization, Primary Care Network or other health program You have a Privacy Impact Assessment that was written more

Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program. Give your staff the knowledge and tools they need to apply policy in their day-to-day work AND prevent a privacy breach with privacy awareness training. Privacy awareness training is easy with interactive online learning experiences that are more effective than conventional training. Make online training available to all your new and current employees quickly and efficiently. http://informationmanagers.ca/pmn-privacy-awareness-training/ For more information about the course, Privacy Awareness in Healthcare: Essentials, see  https://www.corridorinteractive.com/online-training/privacy-awareness-in-healthcare/  Guest: Heather Moony, VP Business Development, Corridor Interactive

Practice Management Nugget Inteview with Grant Ainsley Tips every clinic manager or healthcare provider needs to know. If you are a clinic manager or healthcare provider who wants to know the important tips to manage difficult conversations with a vendor, with an employee, or with a patient with confidence, then you need to listen to this podcast right away. Immediately take your communication skills to the next level and learn to talk like a leader.   Sign up to Grant Ainsley's newsletter:  http://www.grantainsley.com Communication Tips for Difficult Conversations http://www.informationmanagers.ca/communication-tips-for-difficult-conversations    

  Your clinic manager just resigned. Are you ready to hire? Learn how! In this FREE 30-minute Practice Management Nugget Webinar Jean will give you practical information, tools and resources to:  Hire and retain the right employee – the first time! Develop hiring policies, procedures, and forms to make hiring painless. Develop great first impressions to attract the ideal candidate to your practice.  Download the FREE E-Book,  9 Steps to Hiring Employees for Your Healthcare Practice The right employee: is productive and provides good services to your patients and clients will create a positive place to work and to receive care will promote your business Doesn’t it make sense to prepare now to hire the right employee?   Download the FREE E-Book,  9 Steps to Hiring Employees for Your Healthcare Practice

In this episode, we spoke with Karanne Lambton, Life Fulfilled Coaching and Amazon Best Selling Author of “Step Up: 52 Actions for Emerging Leaders”. Karanne shares 5 Steps that you can take to guide you to successful outcomes and grow into your leadership potential. Karanne Lambton offers her experience as a leader, manager, mentor and coach to health care professionals who want to succeed in living a full spectrum life. Take 5: 5 Foolproof Activation Steps to Move from Stuck to Success Learn about a proven 3 pillar, 10 step process that can be successfully applied to your career or your personal life. More about “Step Up; 52 Actions for Emerging Leaders”  

In this episode, Dave Rodwell, of D.E. Rodwell Investigative Services Ltd., will help you identify the steps that you need to take to manage risks and keep your employees, patients, and business records secure. This 30-minute Practice Management Nugget will give you practical information on: Employee theft and shoplifting Exterior crimes against companies Working alone legislation Dave Rodwell, D.E. Rodwell Investigate Services Ltd. Email: dave@daverodwell.com Website: www.daverodwell.com   Download the Learning Resource Guide For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/staff-work-alone/

In this episode, Paula MacLean, of Silver Creek Press, will share with you the difference between a satisfied and engaged employee. This 30-minute Practice Management Nugget will give you practical information on: Strategies to create engagement with your employees; Strategies for you to develop skills to better engage your employees; Tips for networking; Tips to engage employees who work from remote or mobile offices. Paula MacLean Silver Creek Press Email: mmcs@aol.com Website: www.silvercreekpress.ca   Download the Learning Resource Guide For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/meaningful-engagement/  

In this episode, Shawna Briscoe, Account Manager at Canada Medical Ltd., will help you determine what your medical supplies requirements are and how to manage inventory, saving you time and money. This 30-minute Practice Management Nugget will give you practical information on: Typical requirements for a healthcare practice start-up; CPSA and AHS regulations; Questions to ask potential suppliers; Timelines to consider in your project plan; Ways to manage your medical supplies inventory. Shawna Briscoe Canada Medical Ltd. Phone: 780-465-2291 Email: shawna@canadamedical.net Website: https://www.canadamedical.net/   Download the Learning Resource Guide For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/medical-supplies-and-inventory-management-for-clinics/

In this episode, Bruce Lee, of Bruce Lee Productivity Resources, will help you design a clinic experience to support the best possible patient experience that can be provided. This 30-minute Practice Management Nugget will give you practical information on: The key questions patients are asked on how to improve your practice; The latest ideas in patient engagement; What makes a satisfied patient; How you can address the key ingredients in your medical clinic. Bruce Lee Bruce Lee Productivity Resources Email: bruceleespeaker@shaw.ca Website: www.bruceleespeaker.com   Download the Learning Resource Guide For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/7-moments-of-truth-in-patient-clinic-satisfaction/

In this episode, Dr. Randi Ross, of William David Company, LLC, will share with you a proven plan to ensure that you have a successful and meaningful practice, with what she calls "Relationship Marketing". This 30-minute Practice Management Nugget will give you practical information on: How to use relationship marketing to grow your business; How to position you and your business as a Lifestyle Medicine authority in your community; How you can be an exclusive host of "Community Wellness Day" in your community to gain huge exposure, massive publicity, to leverage affiliates, and to build key relationships, credibility, and legitimacy. Dr. Randi Ross, CEO William David Company, LLC. Email: drrandi@optonline.net Website: http://www.williamdavidcompany.com/   Download the Learning Resource Guide For more information on this podcast and for resources, see our blog post here: http://informationmanagers.ca/relationship-marketing/

In this episode, Connie Hampton, Hampton & Associates, will share with you practical tips to help you with job search networking, and personal branding and marketing. This 30-minute Practice Management Nugget will help you with your job search: Effective Networking; Personal Branding; How to Market Yourself. Connie Hampton, Consultant Hampton & Associates, Scientific and Executive Search Consulting Email: connie@networkpolishkit.com   Download the Learning Resource Guide For more information on this podcast, and for additional resources, see our blog post here: http://informationmanagers.ca/job-search-process/

In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee empowerment, engagement, and morale. This 30-minute Practice Management Nugget will give you practice information on:  What makes a satisfied patient; How to build a world-class service culture; How to engage and transform frontline and management staff. Brian Lee & Bruce Lee Custom Learning Solutions Group Ltd. Email: brian@customlearning.com Email: bruce@customlearning.com Website: http://customlearning.com   Download the Learning Resource Guide For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/transform-patient-experience/

In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on: Managing patient expectations Managing First Impressions Responsive communication Increasing patient trust and confidence. Susan Keane Baker, MHA Author, Managing Patient Expectations Email: susan@susanbaker.com Website: www.susanbaker.com Twitter: @SusanKB   Download the Learning Resource Guide For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction  

In this episode, Jaeme Adams, Co-Founder & President of Swervepay, will share with you how you can make payments easier  for the patient, easier for employees, and improve your cashflow. This 30-minute Practice Management Nugget will give you practical information on: Credit policy for uninsured services in your practice Communication plan with your patient/clients Train your employees how to talk to patients/clients and ask for the payment Payment workflow options Jaeme Adams, Co-Founder and President SwervePay Email: info@swervepay.com Website: www.swervepay.com By Phone: 1.888.875.4782   Download the Learning Resource Guide For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/payment-options-provide-patients/

In this episode, Paul Kirvan, of Paul Kirvan Associations (PKA), will help you design a business continuity plan that will help your office continute to run smoothly when those 'worst things' do happen! This 30- minute Practice Management Nugget will give you practical information on how to: Assess your office's critical functions and assets Identify what potential threats are Develop plans and strategies to continue with business when disruptions occur Paul Kirvan CISA, FBCI Paul Kirvan Associates Phone: +1 908-902-2586 Email: pkirvan@msn.com   Download the Learning Resource Guide For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/business-continuity-whats-worst-thing-happen-business/  

In this episode, Loralie Euverman, CHIM, will share with you how Medical Transcriptionists can contribute to the health, safety, and well-being of your patients and healthcare practice. This 30-minute Practice Management Nugget will give you practical information on: What Medical Transcriptionists do; What Medical Transcriptionists students learn in the program; Why Medical Transcriptionists are vital to a health care team. Loralie Euverman, CHIM Associate Chair, Medical Transcription Program, School of Health, NAIT Phone: 780-471-7876 Email: loraliee@nait.ca Website: http://www.nait.ca/program_home_77468.htm   Download the Learning Resource Guide  For more information on this podcast and for resources, see our blog posts here: http://informationmanagers.ca/hire-medical-transcriptionist/   

In this episode, Lisa Proudfoot, BRE, CHIM, an Instructor in the Health Information Management (HIM) Program at SAIT will help you understand the role of HIM professionals in clinic administration. In this 30-minute Practice Management Nugget, Lisa will give you practical information on: What HIM professionals do; Why HIM professionals are essential to health services; What HIM students learn in the program; and What are non-traditional opportunities for HIM grads and seasoned practitioners. Lisa Proudfoot BRE CHIM Instructor, Health Information and Practice Assistants School of Health and Public Safety, SAIT Polytechnic Phone: (403) 284-8611 Email: lisa.proudfoot@sait.ca Website: http://www.sait.ca/programs-and-courses/full-timestudies/diplomas/health-information-management-course-overview.php Download the Learning Resource Guide For more information on this podcast and resources, see our blog post at: http://informationmanagers.ca/health-information-management/

In this 30-minute Practice Management Nugget, Jean will give you practical information, tools and resources to: Develop a hiring policy, procedures, and forms for your practice that reflects your brand image; Recruit employees that are the right fit for your practice; Clearly state expectations; and Develop great first impressions to attract the ideal candidate to your practice.   Jean L. Eaton (The Practice Management Mentor), INFORMATION MANAGERS LTD Email: jean@informationmanagers.ca Website: informationmanagers.ca   Download the Learning Resource Guide  For more informationon this podcast and other resources, see our blog post at: http://informationmanagers.ca/build-team/